Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$86K - $198K *
Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...
1 week ago
Technical Customer Sales Engineer - Manufacturing Diagnostics
$95K - $115K *
Innovate with us to drive business growth in manufacturing diagnostics by identifying market opportunities, aligning customer needs with solutions, and supporting pre-sales activities. Engage with cus...
2 weeks ago
$100K - $120K *
Shape the future of server technology by leading technical collateral development, defining benchmarks, and creating proof of concepts. Collaborate with product managers and engineers to enhance produ...
1 week ago
$100K - $120K *
Drive innovation in server technology as a System Engineer, leading technical collateral development and creating benchmarks. Collaborate with product teams to enhance product differentiation through...
1 week ago
$120K - $145K *
Partner with us to drive customer success by implementing and expanding Teleport solutions. Leverage your expertise to enhance adoption, troubleshoot issues, and deliver tailored training, ensuring cl...
2 days ago
Member of the Technical Staff - Field Applications Engineer
$110K - $130K *
Take ownership of deploying cutting-edge AI technology in laboratory settings. Collaborate with scientists to solve complex problems, manage hardware installations, and ensure customer success through...
Yesterday
$130K - $160K *
Transform business challenges into innovative solutions by leveraging AI and engineering expertise. Collaborate with stakeholders to identify opportunities, develop full-stack applications, and drive...
Yesterday
$114K - $190K *
Lead the charge in designing and developing complex software systems, ensuring performance and functionality meet user requirements while collaborating with engineers and users to deliver innovative s...
Today
$141K - $236K *
Analyze user requirements and design robust software solutions. Drive development and maintenance of complex systems, ensuring performance standards are met while mentoring teams and integrating softw...
Today
$141K - $236K *
Transform complex software systems through innovative development and maintenance. Collaborate with teams to enhance analytics, algorithms, and real-time systems while ensuring adherence to design req...
1 week ago
$110K - $250K *
Optimize and deploy lightweight machine learning models for edge AI applications, focusing on audio processing. Collaborate with cross-functional teams to enhance model efficiency and provide technica...
6 days ago
Telecom Network Senior Engineer
$115K - $130K *
Transform your career by leading the design and implementation of enterprise telecommunications solutions. Collaborate with stakeholders to enhance mission capabilities while ensuring compliance with...
4 days ago
Technical Staff, Engineering Technologist
$230K - $297K *
Lead architecture and innovation for data center thermal solutions, optimizing performance through advanced cooling and power strategies in collaboration with AI customers and cross-functional teams...
Reposted 1 week ago
$80K - $85K *
Join a dynamic team to support and enhance global IP network services, ensuring stability and availability for Financial Markets. Collaborate with engineers and customers to resolve complex issues and...
4 days ago
Support Engineer (Lab Support and Mechanical Engineering)
$86K - $130K *
Empower innovation by providing hands-on mechanical and lab support for post-silicon validation, ensuring seamless operation and integration of hardware systems while collaborating with cross-function...
3 weeks ago
$55K - $126K *
Elevate operational excellence by providing critical technical support for advanced simulation systems. Collaborate with elite teams to troubleshoot, maintain, and innovate solutions that enhance trai...
2 days ago
$89K - $111K *
Elevate your career by providing top-tier IT support, managing hardware and software solutions, and collaborating with cross-functional teams to enhance user experience in a dynamic, primarily Mac env...
Reposted yesterday
$100K - $120K *
Contribute to a high-impact voice infrastructure team, ensuring seamless telephony systems and customer interactions. Diagnose and resolve complex VoIP issues while collaborating with cross-functional...
Reposted yesterday
Tactical Domain Support Engineer - Mid
$80K - $95K *
Unlock your potential by providing critical support for mission planning and execution. Collaborate with U.S. Special Operations Forces to ensure system readiness and enhance tactical capabilities thr...
Yesterday
$180K - $200K *
Shape the future of cybersecurity by leading systems engineering efforts in developing, integrating, and testing secure enterprise infrastructure and products, while ensuring compliance with industry...
1 week ago
$110K - $130K *
Elevate your career as a senior technical leader, driving innovative solutions for complex security systems. Collaborate with cross-functional teams to design and implement architectures that meet div...
Yesterday
$86K - $198K *
Optimize software testing processes by collaborating with developers and users to ensure product integrity. Automate security and performance testing while enhancing your skills in cloud development a...
6 days ago
$86K - $198K *
Join a team that's shaping the future of software testing by automating security and performance evaluations. Collaborate with developers and users to enhance cloud-based systems while expanding your...
6 days ago
$80K - $90K *
Manage and oversee a multi-region Onsite Tech Support team, driving technical priorities and solutions. Engage with stakeholders, resolve critical issues, and ensure project deliverables align with op...
5 days ago
$71K - $97K *
Elevate operational excellence by ensuring the reliability and performance of automated systems. This hands-on role involves troubleshooting and maintaining complex electro-mechanical systems to susta...
Reposted 2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.