Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Test Manager, Professional Services
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Elevate quality assurance practices by leading test strategy and execution for customer implementations. Collaborate with teams to enhance product quality, mitigate risks, and establish scalable testi...
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Unlock the potential of our partner ecosystem by designing and delivering impactful enablement programs that elevate partner performance through engaging, high-quality training experiences...
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Business Development Engineer (BDE), US Air Force
$100K - $140K *
Unlock potential by bridging technical radio frequency capabilities with US Air Force needs. Collaborate with engineering and business teams to demonstrate and support advanced communication solutions...
Today
Systems Engineer Senior Principal - Infrastructure and Data Platforms (Remote)
$170K - $280K *
Join a team that's driving innovation in technical infrastructure. As a Systems Engineer Sr. Principal, you'll lead cross-functional projects, mentor teams, and optimize resources to enhance delivery...
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Associate Solutions Engineer - Mixed Industries (West)
$124K - $164K *
Join a dynamic team as an Associate Solutions Engineer, where you'll support technical sales and customer engagement, leveraging AI and cloud technology to enhance customer experiences and drive busin...
2 weeks ago
Senior Sales Engineer - Healthcare (Remote South Atlantic)
$105K - $158K *
Support the sales engineering team in driving technical strategies for Healthcare accounts. Build relationships across teams while working with advanced technology to enhance sales solutions, contribu...
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$120K - $145K *
Engage partners by driving technical enablement and solution design. Collaborate across teams to empower resellers and integrators, ensuring successful adoption and growth of innovative solutions thro...
3 weeks ago
Senior Employee & Change Communications Manager
$100K - $120K *
Champion enterprise communications and change initiatives, enhancing employee engagement and understanding. Collaborate across departments to ensure clear, consistent messaging and drive organizationa...
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$110K - $140K *
Transform infrastructure and deployment modernization efforts, serving as a technical cornerstone for multiple programs. Drive DevSecOps maturity and cloud adoption while ensuring secure, rapid delive...
Yesterday
$90K - $110K *
Elevate project execution by overseeing construction from demolition to occupancy. Manage onsite activities, coordinate with teams, and ensure timely, safe project completion while fostering strong cl...
1 week ago
$90K - $110K *
Shape the future of construction by overseeing project execution from demolition to occupancy. Collaborate with teams to ensure timely, safe, and successful project delivery while building strong clie...
1 week ago
$154K - $260K *
Transform edge AI solutions by leading a talented engineering team. Drive the strategy for embedded systems and machine learning, ensuring impactful deployment of intelligent safety features for real...
Reposted 4 weeks ago
$100K - $120K *
Advance your career by managing complex construction projects, ensuring compliance with building codes, and leading teams in secure facility environments. This role emphasizes SCIF construction and ne...
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Forward Deployed Engineer - Kubernetes
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Transform enterprise infrastructure by embedding with client teams to optimize Kubernetes deployments, streamline migrations, and enhance AI capabilities, ensuring successful platform adoption and ope...
1 week ago
Software Installer – Mid-Level
$80K - $128K *
Transform the future of air traffic management by ensuring seamless software installations and operational readiness for FAA's Terminal Flight Data Manager program, while collaborating with teams acro...
1 week ago
$300K - $350K *
Engage in a dynamic sales role, driving the full cycle from pipeline generation to closing six-figure deals in mid-market and enterprise cybersecurity. Contribute to go-to-market strategies and build...
Yesterday
$80K - $95K *
Join a team that's dedicated to enhancing project efficiency and effectiveness. Support PMO processes and tools while collaborating across departments to ensure successful project delivery aligned wit...
2 days ago
Senior DevOps Engineer - Remote
$120K - $145K *
Elevate security and efficiency in cloud environments by designing and automating secure CI/CD pipelines, ensuring compliance and reliability for regulated applications in a FedRAMP High setting, whil...
2 weeks ago
$68K - $109K *
Join a dynamic team to enhance customer operations and drive improvements through field service. You'll perform technical analysis, maintain equipment, and foster strong client relationships, ensuring...
Reposted yesterday
Software Engineer III, Infrastructure, Google Distributed Cloud
$147K - $210K *
Empower your career with a role focused on developing large-scale infrastructure and distributed systems. Collaborate with teams to enhance cloud technologies and deliver critical services for diverse...
2 weeks ago
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Transform client experiences by delivering AI-driven IT solutions, resolving technical issues, and enhancing service delivery. Collaborate with teams to ensure seamless onboarding and proactive suppor...
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Principal Product Marketing Manager - Threat Research
$200K - $230K *
Drive impactful AI threat research marketing by transforming technical insights into compelling narratives. Collaborate with experts to enhance Cyera's authority and visibility in data security, while...
1 week ago
Senior Structural Engineer 1 - Grid
$84K - $129K *
Join a team that's dedicated to innovative structural engineering solutions. Leverage your expertise in materials and design to tackle complex challenges in power transmission upgrades, ensuring clien...
4 weeks ago
$170K - $200K *
Unlock potential by designing and building innovative billing systems that simplify financial transactions and maximize reimbursements, while leveraging AI to enhance efficiency and user experience in...
2 weeks ago
$80K - $95K *
Optimize IT operations by managing day-to-day support for macOS and Windows environments, ensuring seamless onboarding/offboarding, and administering SaaS platforms while enhancing user experience and...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.