Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$96K - $115K *
Advance your career by building innovative solutions for fleet payments and expense management. Collaborate with cross-functional teams to design, develop, and implement scalable applications that enh...
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Mechanical Design Manager - Data Center Construction
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Lead design initiatives for mechanical systems in data centre projects, ensuring high-quality execution and client satisfaction. Collaborate with teams to manage multiple projects, providing strategic...
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Principal Network Installation Technician (NIT 4)
$110K - $130K *
Champion complex network installation projects by leading teams, mentoring technicians, and ensuring high-quality service delivery. Collaborate with project managers and customers to meet objectives w...
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$72K - $93K *
Transform packaging operations by executing installations, troubleshooting, and training on advanced machinery. Collaborate with teams to ensure optimal performance and reliability across diverse indu...
2 weeks ago
Electrical Design Engineer (Intermediate)
$85K - $105K *
Elevate your career by leading electrical design projects, mentoring junior engineers, and collaborating with clients. This role offers the chance to enhance your expertise while contributing to impac...
6 days ago
$88K - $105K *
Drive your career with a dynamic role focused on designing and implementing innovative logistics solutions. Collaborate with cross-functional teams to enhance client operations and deliver value-drive...
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$150K - $180K *
Join a team that's leading the modernization of a legacy system. Drive architectural decisions, enhance engineering practices, and foster a culture of innovation while ensuring reliable delivery and c...
2 weeks ago
Technical Evangelist - AI infrastructure and GPU Technologies
$185K - $272K *
Shape the future of technical training and enablement, driving market awareness and engagement. Collaborate across teams to deliver impactful educational content while representing innovative technolo...
1 month ago
Customer Service Engineer - Union - MR/CT - NY Metro
$133K - $153K *
Provide exceptional service by installing, troubleshooting, and maintaining MRI and CT equipment. Foster strong customer relationships while managing service performance and operations in the NY Metro...
Reposted 1 week ago
Software Systems Engineer Principal
$160K - $200K *
Join a team that's shaping the future of program management by leveraging your software systems engineering expertise and product ownership skills to drive innovative solutions in a cloud-native envir...
1 week ago
Software Systems Engineer Principal
$120K - $145K *
Join a team that's shaping the future of program management solutions. Leverage your software systems engineering expertise and product ownership skills to drive innovation and deliver high-quality, c...
1 week ago
$110K - $130K *
Transform the future of marketing by designing and deploying AI-driven growth systems. This hands-on role merges engineering and marketing to enhance customer engagement and streamline operations thro...
Today
Bolting Solutions Sales Engineer
$110K - $120K *
Develop your career by providing technical support and consulting to ensure successful customer integration of complex bolting solutions. Collaborate with teams to meet customer needs through effectiv...
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$120K - $145K *
Lead the charge in advancing enterprise automation capabilities, driving quality engineering innovation, and influencing strategic decisions across a rapidly growing organization, enhancing software r...
Reposted 1 week ago
Senior Manager, Engineering - Onboarding
$217K - $264K *
Lead and optimize the engineering team to enhance customer onboarding and lifecycle management, ensuring robust risk management and compliance across products while fostering a high-performing, inclus...
Today
Senior Site Reliability Engineer I
$95K - $158K *
Drive the reliability and scalability of critical systems by leading automation efforts. Collaborate with engineering teams to enhance performance and deliver exceptional customer experiences while ma...
1 month ago
Computer System Quality Validation Engineer
$95K - $115K *
Drive quality assurance initiatives by overseeing computer system validation processes, ensuring compliance with GxP regulations, and collaborating with cross-functional teams to enhance validation pr...
3 weeks ago
IT Site Reliability Engineer II - Data Platforms - Remote
$110K - $130K *
Champion operational excellence by overseeing secure, cost-efficient data platform management across multi-cloud environments, enhancing automation and AI capabilities for improved reliability and per...
Reposted 2 weeks ago
$106K - $167K *
Pioneer growth as a Senior Field Sales Executive, driving success in the Eastern US. Manage key accounts, develop strategies, and build relationships to enhance customer satisfaction and achieve sales...
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Tech Sales Support Mgr. (Pre-Sales Solutions Consultant/Ops. Risk Mgmt.) - REMOTE (NA) R0060222
$89K - $157K *
Lead customer discovery and solution strategy in high-risk industries, leveraging operational risk management expertise to drive technical wins and enhance client relationships across North America...
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Technical Product Manager (Spectrum Dominance)
$180K - $220K *
Innovate your career by joining a dynamic team focused on translating complex defense requirements into actionable software features, driving product adoption and revenue growth in the Spectrum Domina...
1 week ago
IT Administrator, Business Applications
$115K - $151K *
Administer and enhance collaboration platforms, ensuring seamless integration and automation across teams. Collaborate with cross-functional departments to optimize workflows and improve operational e...
2 days ago
Senior Data Integration Engineer
$120K - $145K *
Lead the design and optimization of scalable ETL/ELT pipelines while enhancing data integration and quality. Collaborate with cross-functional teams to drive architectural decisions and automate workf...
1 month ago
$114K - $252K *
Shape the future of cloud infrastructure by optimizing AWS GovCloud environments. Leverage your expertise in architecture and security compliance while empowering technical teams toward innovation and...
Reposted 2 weeks ago
Data Center Structural Engineer
$113K - $142K *
Design and develop structural engineering solutions for modular data centers. Oversee vendor collaboration, conduct risk assessments, and ensure compliance with local codes, delivering repeatable desi...
1 month ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.