Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$68K - $109K *

Deliver exceptional service by executing technical tasks, enhancing customer satisfaction, and driving operational improvements in critical power equipment. Collaborate with teams to ensure quality st...

Virginia, USRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Shape the future of energy solutions by delivering exceptional service and support. Collaborate with customers to enhance operational efficiency, troubleshoot technical issues, and ensure high-quality...

Ohio, USRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. Leverage your expertise to enhance customer satisfaction and operational efficiency while ensuring...

Illinois, USRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Empower customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...

Indiana, USRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Advance customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...

New Jersey, USRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $155K *

Engage with OEM customers to drive sales growth, manage projects, and negotiate contracts. Lead initiatives from conception to completion while analyzing key data to forecast future sales expectations...

Detroit, MIRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the transformation of healthcare IT by managing ServiceNow projects, enhancing workflows, and ensuring seamless integration. Collaborate with cross-functional teams to deliver innovative solution...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Join a team that's redefining regulatory excellence by leading global strategies for product development and post-marketing. Drive cross-functional collaboration and ensure timely execution of regulat...

North Carolina, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$115K - $120K *

Elevate software quality by managing test planning, execution, and reporting. Collaborate with development teams, mentor junior testers, and ensure compliance with cybersecurity standards while drivin...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Join a team that's transforming higher education through technical modernization, leveraging your expertise in Colleague solutions to guide clients in successful migrations to cloud-based systems, enh...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $127K *

Join a team that engages with top customers, transforming their operations through customized solutions and deep partnership while collaborating cross-functionally in a hyper-growth environment, impac...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$97K - $131K *

Empower global operations through strategic partnership management, leading major accounts to enhance safety and efficiency while collaborating cross-functionally to drive impactful technology solutio...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $148K *

Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in optimizing high-performance storage systems for GPU clusters. You'll design, deploy, and maintain robust storage infrastructure to ensure seamless AI workloads, while swiftly troubl...

Texas, USRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$146K - $221K *

Reimagine the future of HR by architecting innovative tech solutions that enhance workflows. Collaborate with diverse teams to implement AI-powered tools, driving measurable productivity and transform...

Seattle, WARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $230K *

Accelerate progress at a leading firm by driving sales strategies that enhance revenue enablement solutions for commercial accounts. Manage complex sales cycles, engage with C-level executives, and en...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the strategic growth of technical integration services, overseeing specialized consultants and ensuring seamless, high-quality delivery of complex integrations while shaping the technical service...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$118K - $204K *

Empower innovation as you lead software architecture for a cloud-native connected vehicle platform, driving engineering excellence and cross-functional collaboration to deliver impactful solutions for...

Wisconsin, USRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Empower your career by bridging sales and engineering as a key technical resource. You'll scope, quote, and support customer needs for low and medium-voltage switchgear solutions, ensuring alignment w...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in resolving critical network outages by engaging with customers, troubleshooting Ciena products, and collaborating with teams to enhance recovery outcomes and document root cause anal...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$231K - $257K *

Engage with clients as a Senior Sales Engineer to drive enterprise sales, providing tailored technical support, and enabling successful data security and management adoption through strategic collabor...

California, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Innovate as you guide Fortune 500 clients in leveraging AI solutions. Collaborate with sales teams, deliver dynamic presentations, and serve as trusted technical advisor to modernize legacy systems an...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Unlock the potential of NetBox Delivery by leading software design, enhancing production reliability, and mentoring engineers. Shape the technical direction and ensure seamless deployment on Cloud and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Transform enterprise sales by acquiring new customers in cybersecurity, cloud, and AI solutions. Lead complex sales cycles, build executive relationships, and deliver tailored solutions to drive reven...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.