Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$125K *

Elevate your career by owning the end-to-end product marketing strategy for the EMS market. Collaborate cross-functionally to drive growth, enhance messaging, and empower sales, while leveraging your...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $150K *

Elevate support operations by leading AI transformation initiatives, enhancing customer experience and operational efficiency through strategic ServiceNow platform management and innovative workflow r...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$175K - $250K *

Lead the charge in enhancing the reliability and scalability of a global multi-tenant platform. Drive SRE strategy, foster collaboration across teams, and ensure operational excellence while developin...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$114K - $190K *

Build a resilient Site Reliability Engineering practice, leading a global team to enhance cloud platform reliability, scalability, and operational excellence while fostering collaboration and continuo...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Accelerate progress at the forefront of power connector innovation, leading product development initiatives while driving cross-functional collaboration and mentoring engineering talent to deliver hig...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Transform the security landscape by leading corporate security and compliance initiatives. Own identity infrastructure, manage vendor relationships, and ensure customer trust while implementing robust...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in securing and optimizing OT/ICS networks for energy systems. As a senior engineer, you'll design network architectures, manage cybersecurity compliance, and collaborate with cross-fu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$101K *

Join a team that's dedicated to enhancing customer packaging performance through technical expertise. Provide vital support in equipment operations, conduct audits, and facilitate training while trave...

Pennsylvania, USRemote

6 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$83K - $115K *

Transform service delivery by leading a skilled team of engineers, ensuring operational excellence and customer satisfaction through effective coordination and relationship management. Drive continuou...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$153K - $213K *

Champion the development of a key platform, driving strategy, success metrics, and technical depth while collaborating across teams to deliver impactful solutions that meet customer needs and enhance...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in developing seamless integration solutions using Boomi and Intapp. Collaborate with project teams to design, optimize, and deliver effective results, while ensuring data security and...

Charlotte, NCRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $135K *

Drive the evolution of critical DNS infrastructure, ensuring operational excellence, collaborating across teams, and enhancing production services through automation and API development...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive customer success by aligning technical capabilities with needs, enhancing packaging innovation, and executing strategic initiatives through collaboration and data-driven insights to achieve meas...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$142K - $180K *

Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...

Cary, NCRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$120K - $145K *

Lead robust cloud infrastructure solutions in AWS and AWS GovCloud, ensuring CI/CD and security compliance across environments. Collaborate with teams to optimize deployment and operational processes...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $275K *

Transform client engagements by delivering innovative cloud data security solutions. Leverage your technical expertise to drive sales, manage complex projects, and collaborate with cross-functional te...

Washington DC, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$189K - $259K *

Unlock operational success by leading global strategy and performance in Customer Success Operations, driving data-driven insights, seamless processes, and effective stakeholder engagement to enhance...

Colorado, USRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining theoretical physics through innovative AI tools. Collaborate to develop groundbreaking technology solutions that enhance research, streamline processes, and drive scienti...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$165K - $253K *

Lead the charge in managing a project team focused on high voltage substations, overseeing design, analysis, and implementation to modernize the electric grid while ensuring projects meet client speci...

United StatesRemote

3 weeks ago

  •   15+ years exp.  •   Technical Services

$130K - $210K *

Drive new business growth by managing a dynamic territory, leveraging channel partners, and executing strategic plans to build relationships and accelerate pipeline development in the cybersecurity se...

San Jose, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Join a team that's driving growth through strategic territory management and partner collaboration. Leverage your expertise in cybersecurity sales to build relationships, negotiate contracts, and enha...

Redwood City, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Accelerate progress at driving new business and expansion across a diverse territory. Build strategic partnerships, execute data-driven plans, and foster relationships to create a robust sales pipelin...

Santa Clara, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $143K *

Join a dynamic team as a Data Engineer, where you'll design and maintain data pipelines using SparkSQL and Pyspark. Your work will enhance data analysis efficiency, impacting industries and driving cu...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $252K *

Drive innovation in credentialing by developing secure, high-quality software systems. Collaborate with cross-functional teams to enhance user experience and streamline processes, ensuring medical pro...

Salt Lake City, UTRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$99K - $167K *

Develop and maintain robust data pipelines using SparkSQL and Pyspark, ensuring high-quality data for analytics. Collaborate with cross-functional teams to enhance data analysis efficiency and support...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.