Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$130K - $160K *

Join a team that's dedicated to optimizing customer success through technical expertise. As a trusted advisor, you'll manage relationships, guide deployments, and ensure seamless adoption for federal...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading infrastructure architecture initiatives, collaborating with executives, and driving technical engagements in a dynamic environment focused on modern technologies and clo...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead project teams to deliver high-quality results on time and within budget. Manage multiple projects simultaneously, drive communication, and ensure customer satisfaction while mitigating risks and...

Jacksonville, FLRemote

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Advance enterprise virtual desktop solutions by leading design, implementation, and optimization of Azure Virtual Desktop and Windows 365 environments, ensuring high availability and operational excel...

Houston, TXRemote

Today

  •   8 - 10 years exp.  •   Staffing

$120K - $150K *

Empower our Digital team as a Senior Software Engineer, driving full stack development and modernization initiatives. Collaborate closely to enhance our Digital Banking platform, architecting new APIs...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $160K *

Unlock potential by driving the evolution of AWS environments and CI/CD pipelines, enhancing observability and security, while collaborating with engineers to optimize platform reliability and perform...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $170K *

Elevate manufacturing technology by developing global standards and processes. Provide technical expertise in design, performance monitoring, and process improvements to align with business strategy a...

Minneapolis, MNRemote

2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Engage your expertise to lead complex HL7 integrations across healthcare systems, enhancing interoperability and data-sharing capabilities. Collaborate with stakeholders to ensure successful implement...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$84K - $100K *

Join a team that's dedicated to ensuring optimal product application and compliance. Leverage your technical expertise to provide on-site support, training, and problem resolution while enhancing cust...

Beachwood, OHRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$155K - $180K *

Lead the charge in optimizing delivery frameworks for complex global accounts, collaborating with VPs and executives to translate business needs into operational strategies, and mentoring peers to fos...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$89K - $160K *

Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...

Ottawa, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$96K - $154K *

Elevate customer success by providing expert technical guidance and support for enterprise-level OpenShift implementations, fostering strong relationships and ensuring optimal cloud solutions for busi...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$109K - $144K *

Collaborate to transform essential industries through IoT solutions, enhancing logistics, safety, and sustainability. Join a team where your technical expertise drives innovative results and strengthe...

Texas, USRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$114K - $144K *

Lead the charge in resolving complex technical issues for customers, enhancing support services through proactive engagement and collaboration. Drive improvements in processes and standards while ensu...

Columbus, OHRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $116K *

Tackle complex technical challenges by delivering exceptional field support for bioprocessing products. Collaborate with cross-functional teams to enhance customer satisfaction and drive service excel...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $105K *

Unlock potential by leading test automation efforts, developing scripts, and ensuring software quality through comprehensive testing strategies in a collaborative environment...

Rockville, MDRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Champion the adoption of our Voice Agent platform globally, driving technical wins and customer success. Collaborate with Account Executives to lead discovery, build demos, and enhance team capabiliti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$177K - $244K *

Empower our sales team by providing expert technical support and solutions. Collaborate with customers to address security challenges, architect tailored solutions, and drive adoption of our cybersecu...

Florida, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate workforce management solutions by designing and implementing scalable applications using Java, Spring Boot, and React. Collaborate across teams to optimize forecasting, scheduling, and operati...

New York, NYRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$239K - $298K *

Discover a pivotal role in shaping the future of our engineering function. Lead a small team to enhance our GTM engine, integrating product and marketing efforts while driving innovation in technology...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $158K *

Support SAP security in a DoD IL5 S/4HANA environment, enhancing Zero Trust architecture and system security. Collaborate with cyber and audit teams to solve complex challenges and ensure mission-crit...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$77K - $124K *

Join a team that's transforming data center solutions. As an Application Engineer, you'll shape technical strategies, collaborate with key industry players, and ensure seamless project execution in a...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead advanced SAS programming efforts to support Phase I-IV clinical trials, ensuring data integrity and compliance with CDISC standards. Collaborate with cross-functional teams to deliver high-qualit...

Cambridge, MARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$82K - $172K *

Innovate your career as you design and maintain mission-critical software for defense financial systems. Lead a growing team, integrate AI capabilities, and ensure compliance in both classified and un...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Oversee all aspects of product launches, from message development to strategic execution, ensuring market readiness and customer engagement while fostering collaboration across marketing and product t...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.