Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Technical Account Manager, Commercial
$130K - $160K *
Join a team that's dedicated to optimizing customer success through technical expertise. As a trusted advisor, you'll manage relationships, guide deployments, and ensure seamless adoption for federal...
Today
Consultant/Senior Consultant Technical Infrastructure Architect
$110K - $130K *
Elevate your career by leading infrastructure architecture initiatives, collaborating with executives, and driving technical engagements in a dynamic environment focused on modern technologies and clo...
2 weeks ago
$80K - $95K *
Lead project teams to deliver high-quality results on time and within budget. Manage multiple projects simultaneously, drive communication, and ensure customer satisfaction while mitigating risks and...
Reposted today
Senior Azure Virtual Desktop (AVD) Architect / L4 Support Engineer
$125K - $150K *
Advance enterprise virtual desktop solutions by leading design, implementation, and optimization of Azure Virtual Desktop and Windows 365 environments, ensuring high availability and operational excel...
Today
$120K - $150K *
Empower our Digital team as a Senior Software Engineer, driving full stack development and modernization initiatives. Collaborate closely to enhance our Digital Banking platform, architecting new APIs...
5 days ago
$140K - $160K *
Unlock potential by driving the evolution of AWS environments and CI/CD pipelines, enhancing observability and security, while collaborating with engineers to optimize platform reliability and perform...
Yesterday
Advisor, Global Manufacturing Technology Engineer (Open to Remote)
$150K - $170K *
Elevate manufacturing technology by developing global standards and processes. Provide technical expertise in design, performance monitoring, and process improvements to align with business strategy a...
2 days ago
$110K - $130K *
Engage your expertise to lead complex HL7 integrations across healthcare systems, enhancing interoperability and data-sharing capabilities. Collaborate with stakeholders to ensure successful implement...
4 weeks ago
Field Technical Representative - Kansas City, MO
$84K - $100K *
Join a team that's dedicated to ensuring optimal product application and compliance. Leverage your technical expertise to provide on-site support, training, and problem resolution while enhancing cust...
3 weeks ago
Senior Technical Account Manager
$155K - $180K *
Lead the charge in optimizing delivery frameworks for complex global accounts, collaborating with VPs and executives to translate business needs into operational strategies, and mentoring peers to fos...
Reposted 3 weeks ago
$89K - $160K *
Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...
2 weeks ago
OpenShift Technical Account Manager
$96K - $154K *
Elevate customer success by providing expert technical guidance and support for enterprise-level OpenShift implementations, fostering strong relationships and ensuring optimal cloud solutions for busi...
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Sales Engineer, Mid Market - TOLA
$109K - $144K *
Collaborate to transform essential industries through IoT solutions, enhancing logistics, safety, and sustainability. Join a team where your technical expertise drives innovative results and strengthe...
Reposted 4 weeks ago
Principal Engineer, Field Service - Warren, Ohio
$114K - $144K *
Lead the charge in resolving complex technical issues for customers, enhancing support services through proactive engagement and collaboration. Drive improvements in processes and standards while ensu...
3 days ago
$83K - $116K *
Tackle complex technical challenges by delivering exceptional field support for bioprocessing products. Collaborate with cross-functional teams to enhance customer satisfaction and drive service excel...
1 week ago
$95K - $105K *
Unlock potential by leading test automation efforts, developing scripts, and ensuring software quality through comprehensive testing strategies in a collaborative environment...
1 week ago
Staff Sales Engineer, Voice AI
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Champion the adoption of our Voice Agent platform globally, driving technical wins and customer success. Collaborate with Account Executives to lead discovery, build demos, and enhance team capabiliti...
1 week ago
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Empower our sales team by providing expert technical support and solutions. Collaborate with customers to address security challenges, architect tailored solutions, and drive adoption of our cybersecu...
3 weeks ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
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Elevate workforce management solutions by designing and implementing scalable applications using Java, Spring Boot, and React. Collaborate across teams to optimize forecasting, scheduling, and operati...
4 days ago
Senior Engineering Manager - GTM
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Discover a pivotal role in shaping the future of our engineering function. Lead a small team to enhance our GTM engine, integrating product and marketing efforts while driving innovation in technology...
3 days ago
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Support SAP security in a DoD IL5 S/4HANA environment, enhancing Zero Trust architecture and system security. Collaborate with cyber and audit teams to solve complex challenges and ensure mission-crit...
Reposted 2 weeks ago
Application Engineer, Data Centers
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Join a team that's transforming data center solutions. As an Application Engineer, you'll shape technical strategies, collaborate with key industry players, and ensure seamless project execution in a...
Reposted 3 weeks ago
Senior Statistical Programmer FSP
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Lead advanced SAS programming efforts to support Phase I-IV clinical trials, ensuring data integrity and compliance with CDISC standards. Collaborate with cross-functional teams to deliver high-qualit...
3 weeks ago
$82K - $172K *
Innovate your career as you design and maintain mission-critical software for defense financial systems. Lead a growing team, integrate AI capabilities, and ensure compliance in both classified and un...
3 days ago
$110K - $130K *
Oversee all aspects of product launches, from message development to strategic execution, ensuring market readiness and customer engagement while fostering collaboration across marketing and product t...
Reposted 3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.