Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$103K - $138K *
Lead the charge in ensuring quality assurance for Field Engineering projects, acting as the key liaison among internal teams and customers. Oversee inspections, audits, and corrective actions to meet...
1 week ago
$103K - $138K *
Lead the charge in deploying and managing complex network installations, ensuring quality control and effective project execution while collaborating with internal teams and subcontractors to meet ope...
1 week ago
$103K - $138K *
Engineer and oversee site implementations, ensuring quality control and effective project management for network installations. Collaborate with teams to troubleshoot and maintain operational standard...
1 week ago
Senior Software Engineer, Java | Patching
$140K - $200K *
Transform backend systems by leveraging Java and Kotlin to enhance patch management capabilities for millions of endpoints. Collaborate with cross-functional teams to deliver scalable, high-quality so...
2 weeks ago
Senior Partner Solutions Engineer - US East
$125K - $150K *
Lead the charge in empowering strategic partners by delivering technical capabilities, driving customer opportunities, and fostering scalable solutions throughout the partner lifecycle to achieve meas...
Reposted 1 week ago
$110K - $130K *
Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...
Reposted 1 week ago
$185K *
Accelerate software development by leading a team of engineers, driving technical strategy, and ensuring delivery of scalable, customer-focused solutions with operational excellence...
Reposted 3 weeks ago
$90K - $100K *
Join a team that's dedicated to transforming technical training. As a Technical Trainer, you'll inspire learning and empower customers with the knowledge to excel in IP network technologies through en...
1 week ago
Senior/Staff Engineer, Application & Product Security
$182K - $288K *
Lead the charge in embedding security into the software development lifecycle, scaling secure standards across engineering. Collaborate broadly within teams to promote a 'secure by default' culture wh...
Reposted 4 weeks ago
$80K - $95K *
Join a team that's dedicated to advanced support for industrial control systems. As a key escalation point, you'll tackle complex issues, drive system stability, and mentor junior staff in a dynamic 2...
1 week ago
$110K - $115K *
Innovate testing strategies and enhance software quality through automated and manual verification. Collaborate across teams to ensure compliance and optimize processes while leveraging AWS and full-s...
3 weeks ago
Corrections Technical Solutions Sr Consultant
$95K - $115K *
Transform correctional technology solutions by serving as a trusted advisor, enhancing customer relationships, and driving adoption through strategic guidance and expertise. Engage with stakeholders t...
1 week ago
$114K - $179K *
Drive innovative technical solutions by partnering with sales teams to address complex client needs and elevate engineering workflows, ensuring successful integration of products throughout the sales...
Reposted 1 week ago
$110K - $130K *
Engage in advanced engineering of the ServiceNow platform, driving stability and scalability. Collaborate with teams to implement upgrades and integrations, utilizing modern practices to enhance servi...
Reposted 3 weeks ago
Senior Consulting Engineer Physical Security
$107K - $150K *
Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...
2 weeks ago
$80K - $89K *
Elevate your career by developing innovative software solutions, driving product enhancements, and collaborating within an Agile team. Utilize core technologies like JavaScript, HTML, and CSS to deliv...
1 week ago
$175K - $185K *
Engage with Federal agencies and software providers to design and implement secure cloud solutions. Leverage your expertise in FedRAMP and DoD IL4 to drive technical sales strategies and ensure compli...
3 weeks ago
Principal Technical Consultant
$165K - $289K *
Lead the charge in transforming customer integrations by leveraging AI and advanced technologies. Collaborate with clients to design and implement solutions that enhance business outcomes and drive sa...
Today
Senior Product Marketing Manager, Field Enablement
$130K - $150K *
Contribute to product success by bridging Product, Marketing, and Sales. Drive field enablement through effective messaging, training, and content creation, ensuring sellers and partners can confident...
1 week ago
$110K - $130K *
Engineer innovative solutions as you build and scale our platform, collaborating across the tech stack. Contribute to key decisions and shape our engineering culture in a dynamic, fast-paced environme...
1 week ago
Senior Infrastructure Engineer
$120K - $145K *
Lead the charge in designing and evolving scalable cloud infrastructure, driving architectural strategy, and enhancing operational culture while collaborating with cross-functional teams to meet ambit...
Yesterday
Principal Forward Deployed Engineer
$145K - $175K *
Shape the future of AI engineering by leading technical solutions, mentoring teams, and driving production outcomes in a collaborative environment focused on innovation and operational excellence...
1 week ago
$95K - $115K *
Execute hands-on projects in Power Delivery, ensuring installation, troubleshooting, and maintenance of electrical distribution equipment while leading teams and enhancing customer satisfaction in div...
2 weeks ago
$90K - $110K *
Support the installation, maintenance, and troubleshooting of Battery Energy Storage Systems. Leverage your expertise in electrical systems and energy management to ensure optimal performance and safe...
3 weeks ago
$151K - $176K *
Lead the charge in ensuring compliance and optimization for next-gen satellite communications by translating complex regulations and providing technical guidance across multidisciplinary teams, drivin...
Reposted 1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.