Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$86K - $108K *

Join a team that's dedicated to enhancing community services through strategic initiatives and continuous improvement. Lead complex projects, analyze data, and collaborate with diverse stakeholders to...

Kitchener, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$115K - $145K *

Transform integration solutions by leading a skilled team to deliver seamless application interfaces and interoperability across diverse customer environments, ensuring quality and efficiency in proje...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $155K *

Elevate operational performance and drive continuous improvement in Client Delivery, ensuring high-quality outcomes. Collaborate with teams to enhance service delivery, establish performance standards...

Toronto, ONIn-Person

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Lead multiple software implementation projects, enhancing customer efficiency and functionality. Collaborate with diverse teams, manage project lifecycles, and ensure timely communication and risk man...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Join a team that's shaping the future of product management by defining roadmaps, prioritizing user needs, and delivering high-value solutions in a collaborative, innovative environment focused on con...

Quebec, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Shape the future of product management by collaborating with cross-functional teams to define roadmaps, prioritize needs, and deliver high-value solutions that enhance user experiences and drive busin...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $108K *

Empower teams by managing resources, removing blockers, and ensuring timely delivery of software solutions while fostering collaboration and continuous improvement in an Agile environment...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Shape the future of project management by leading software implementations, enhancing efficiency, and collaborating with diverse teams. Drive success through strategic planning and effective communica...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the integration of client projects, ensuring satisfaction and profitability while fostering strong relationships. Drive continuous improvement and oversee project governance to achieve strategic...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Champion client satisfaction by managing integration projects, ensuring profitability, and fostering relationships with clients and vendors. Drive service initiatives and oversee project governance to...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a team that's dedicated to client satisfaction and project governance. As an Integration Program Manager, you'll oversee complex projects, drive service initiatives, and build strong relationship...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in optimizing digital customer experiences across web and mobile platforms. Collaborate with cross-functional teams to enhance user journeys, drive revenue growth, and improve customer...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $182K *

Join a team that's dedicated to transforming business needs into innovative software solutions. Collaborate with clients and developers to ensure high satisfaction and successful adoption while advanc...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $149K *

Transform our DevOps capabilities by enhancing CI systems and cloud infrastructure. Collaborate with engineering teams to improve reliability and efficiency in build/test environments across AWS and A...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a $15-20M portfolio. Collaborate with cross-functional teams to drive measurable outcomes, stabilize programs, and foster client relationships...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead transformative CX AI delivery initiatives, managing a diverse portfolio to drive measurable outcomes. Collaborate with client executives, optimize delivery models, and mentor teams to ensure succ...

Edmonton, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform client experiences by leading AI-driven contact center solutions. Manage a diverse portfolio, ensuring delivery excellence and strategic growth while mentoring a high-performance team in a d...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Oversee the delivery of complex CX AI programs, ensuring measurable outcomes and client satisfaction. Lead a multidisciplinary team, manage a $15-20M portfolio, and drive growth through strategic part...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a dynamic team to lead CX AI delivery, transforming complex programs into measurable outcomes. Manage a $15-20M portfolio, drive client engagement, and foster innovation in AI-driven customer exp...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$69K - $98K *

Lead a dynamic team to enhance client service delivery in Investment Management. Drive performance through coaching, collaboration, and strategic improvements while ensuring compliance and operational...

Toronto, ONRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $205K *

Manage a team of consultants overseeing SOX and NI52-109 processes. Provide strategic guidance on internal controls, risk management, and governance while ensuring client satisfaction and project prof...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$108K - $130K *

Unlock potential by leading requirements management for technology integration initiatives, ensuring alignment with mission goals and operational priorities while facilitating stakeholder engagement a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Collaborate with diverse teams to deliver technology solutions, manage risks, and enhance operational support at the site level, ensuring alignment with strategic goals and continuous improvement in a...

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive the modernization of a mission-critical platform, ensuring seamless delivery, stakeholder coordination, and Agile governance throughout the project lifecycle while maintaining operational contin...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.