Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$140K *

Transform the Sales Enablement function to prioritize outcomes over training, driving faster ramp times and increased win rates through hands-on coaching and innovative use of AI to elevate sales perf...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Champion the evolution of identity security by leading product management for our core identity graph and correlation services, ensuring seamless integration and access control across platforms while...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $263K *

Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$83K - $115K *

Transform service delivery by leading a skilled team of engineers, ensuring operational excellence and customer satisfaction through effective coordination and relationship management. Drive continuou...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$144K - $189K *

Transform your career by leading product development for FedRAMP Moderate applications. Collaborate with cross-functional teams to drive compliance, optimize the roadmap, and enhance customer value in...

Seattle, WARemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Accelerate your career by leading a dynamic sales team to drive IT security solutions. Collaborate with clients and partners to enhance sales strategies, mentor talent, and achieve regional objectives...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $220K *

Empower a dynamic team of software engineers to innovate and deliver impactful tech solutions, collaborating with cross-functional partners to enhance pediatric healthcare for children with special ne...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$130K - $150K *

Lead high-impact, cross-functional initiatives in Marketing Solutions, driving complex programs across multiple teams. Utilize project management expertise to ensure timely delivery, financial rigor...

San Antonio, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $190K *

Drive the North America Service Strategy & Operations analytics vision, enhancing decision support through data and AI. Collaborate with senior leaders to translate insights into actionable business o...

San Francisco, CARemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $130K *

Drive rapid service restoration by leading IT incident management processes, ensuring effective communication and coordination for critical incidents. Leverage expertise in troubleshooting and support...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at driving new business and expanding existing accounts by building executive relationships and leading complex negotiations. Collaborate with a virtual team to achieve multi-year...

Montreal, QCRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Take ownership of strategic accounts, driving growth and building executive relationships. Lead complex deals and account strategies to secure new logos and expand existing portfolios, ensuring custom...

Minneapolis, MNRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by driving strategic growth and building executive relationships. Lead complex negotiations and account management while leveraging tools to optimize performance across a diverse...

Ottawa, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading cross-functional change initiatives that drive operational excellence. Oversee product launches and process improvements, ensuring systematic adoption and effective communi...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive project delivery and quality as a VDC Operations Manager, overseeing team leadership, model coordination, and prefabrication. Collaborate with cross-functional teams to enhance operational effic...

Escondido, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $170K *

Optimize customer onboarding and system integrations as a ServiceNow Technical Consultant. Drive end-to-end implementations, ensuring smooth configurations, effective UAT, and high-quality service del...

Austin, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $140K *

Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...

Virginia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $173K *

Lead the charge in modernizing mission-critical case management systems. Drive operational excellence in a 24/7 support team, ensuring incident response and production stability while fostering Agile...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to oversee the delivery of cutting-edge telecommunications and network infrastructure for data center operations, ensuring seamless connectivity and project execution across multip...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by driving renewals and expansion within top-tier enterprise accounts. This senior role demands strategic navigation of complex organizations, fostering executive relationships, and l...

New York, NYRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Partner with us to drive commercial CRM solutions for pharma, leading requirements gathering and process design. Collaborate with stakeholders to ensure effective system implementation and user adopti...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$145K - $160K *

Drive strategic initiatives by leading complex, cross-functional projects that align stakeholders and transform business priorities into actionable plans, ensuring successful execution across Revenue...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the execution of complex client programs, ensuring timely delivery and budget adherence. Collaborate with cross-functional teams to drive accountability and clarity, while proactively managing ri...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Lead the charge in managing a team of data analysts to develop complex reports, analyze data, and provide technical guidance, ensuring effective communication with clients and senior management while...

Texas, USRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $140K *

Join our dynamic team to drive business development across Federal Agencies, leveraging relationships and strategic insights to secure new contracts and enhance growth. Collaborate with diverse teams...

Rockville, MDRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.