Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$92K - $120K *

Lead a dynamic team of Client Contract Managers to optimize renewal strategies, drive retention, and enhance operational excellence through effective leadership and cross-functional collaboration. Ele...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$200K - $220K *

Transform the landscape of IT Managed Services by driving strategic sales initiatives, building client relationships, and delivering innovative solutions to financial services clients. Collaborate wit...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Transform the future of autonomous ground support equipment by leading product strategy and roadmap development. Collaborate with cross-functional teams to ensure safety, performance, and reliability...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the charge in client engagement by driving business growth through innovative solutions, fostering relationships, and collaborating with stakeholders to create value and consensus for transformat...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$143K - $169K *

Lead the transition to a modern, AI-native ITSM platform, enhancing service management across teams. Drive employee-centric design, streamline workflows, and ensure seamless integration while maintain...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Manage all facets of a federal travel program, ensuring compliance and efficiency in a high-volume environment. Drive improvements in processes and provide urgent support for travelers, while maintain...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $95K *

Empower innovation in mobile advertising by leveraging expertise in measurement and fraud mitigation. Collaborate with stakeholders to enhance adtech solutions and navigate the evolving landscape of d...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$85K - $111K *

Advance your career by leading the Claims Domain for MMIS health care projects. Drive analysis, documentation, and quality processes while collaborating with clients and development teams to meet cust...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Explore opportunities to partner with engineers and stakeholders, translating technical discussions into actionable deliverables while supporting CI/CD initiatives and repository governance with a foc...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Champion enterprise communications and change initiatives, enhancing employee engagement and understanding. Collaborate across departments to ensure clear, consistent messaging and drive organizationa...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $120K *

Optimize business processes by analyzing workflows, gathering requirements, and supporting automation initiatives. Collaborate with senior analysts to enhance efficiency and drive strategic improvemen...

Virginia, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$155K - $165K *

Unlock potential by driving strategic partnerships that enhance revenue and pipeline growth. Collaborate across teams to co-sell and deliver value through technology alliances, ensuring successful par...

Montana, USRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion customer solutions by rapidly prototyping and deploying AI-driven applications. Collaborate with cross-functional teams to enhance product capabilities and drive adoption, ensuring impactful...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Accelerate progress at the intersection of finance and technology by leading the optimization of finance systems. Drive efficiency and scalability while managing technical resources and fostering a da...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$72K - $92K *

Redefine customer success by managing a strategic portfolio, driving growth, and fostering executive relationships. Leverage your expertise to enhance customer outcomes and ensure long-term value in a...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Support the Project Manager in executing complex VA initiatives, ensuring effective coordination and communication across teams. Drive strategic direction into actionable plans while adapting to evolv...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$102K - $140K *

Shape the future of customer success by leading implementation strategies, fostering cross-functional partnerships, and driving scalable processes for new customer rollouts in a dynamic B2B SaaS envir...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K *

Shape the future of global telecommunications by leading strategy, architecture, and operations for voice and video infrastructure, ensuring reliable and cost-effective communication services aligned...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $150K *

Transform project execution by leading multimillion-dollar automated storage solutions. Collaborate with cross-functional teams to ensure timely delivery, budget adherence, and customer satisfaction a...

Romeoville, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Discover your potential by leading complex Workday integrations with a focus on Financial Management. Engage with clients and teams to create scalable solutions, drive project success, and support the...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $125K *

Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$76K - $186K *

Transform customer advocacy into a strategic engine, leading end-to-end review programs across key platforms. Drive market proof and competitive differentiation while collaborating cross-functionally...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $102K *

Explore ERP customization and integration, collaborating with stakeholders to design solutions, enhance system performance, and ensure compliance while delivering high-quality documentation and traini...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $85K *

Elevate your career by managing key client relationships and driving account growth. Collaborate with cross-functional teams to deliver impactful training programs, ensuring client satisfaction and me...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Join us to lead field operations on government and infrastructure projects nationwide. Oversee construction activities, manage subcontractors, ensure safety compliance, and drive quality control for s...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.