Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$100K - $140K *

Champion the modernization of Order-to-Cash processes, driving efficiency and accuracy in billing and collections. Collaborate with cross-functional teams to optimize NetSuite ERP, enhancing financial...

California, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $180K *

Reimagine customer success by driving onboarding, adoption, and renewals for a diverse portfolio. Collaborate with cross-functional teams to ensure every user thrives, turning initial deployments into...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape and lead organizational change management strategies to ensure effective adoption of new initiatives. Engage with stakeholders, analyze impacts, and deliver tailored communications to support or...

Pennsylvania, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive product innovation by designing AI-enabled workflows that simplify complex insurance operations, ensuring user trust and operational efficiency through close collaboration with engineering and g...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$102K - $142K *

Transform Salesforce systems by enhancing integrations and configurations. Collaborate with a dynamic team to support professional services and streamline project management, ensuring seamless operati...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $95K *

Engage with health plan partners to ensure optimal value delivery and expansion, focusing on retention and satisfaction. Collaborate cross-functionally to enhance program success while managing multip...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$127K - $172K *

Unlock your potential by designing and optimizing Power BI reporting solutions that transform complex identity datasets into actionable insights, enhancing enterprise decision-making and compliance re...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Innovate your career by forming executive relationships and leading complex sales cycles. Drive value through consultative engagements, leveraging insights to elevate conversations with senior leaders...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $160K *

Lead the charge in driving operational excellence and transformation by translating business needs into actionable requirements, managing delivery workflows, and enhancing the Revenue Intelligence por...

Austin, TXRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $200K *

Lead the charge in designing and implementing scalable data solutions, orchestrating pipelines, and supporting advanced analytics in cloud environments. Collaborate with teams to deliver robust data a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$73K - $115K *

Unlock the potential of clinical documentation integrity by driving ICD-10-CM coding accuracy and enhancing provider education. Collaborate with cross-functional teams to support risk adjustment initi...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$106K - $150K *

Unlock potential by providing expert operational support for Windows environments. Manage complex incidents, ensure service availability, and collaborate across teams to enhance customer experiences i...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join us to drive strategic growth by managing key accounts, building executive relationships, and leading complex deals. Shape multi-year strategies and collaborate with a virtual team to deliver impa...

Waltham, MARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Develop strategic leadership for a team managing complex client portfolios, driving retention, growth, and client experience objectives while fostering strong relationships with stakeholders and ensur...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $158K *

Unlock operational excellence by optimizing workflows, leading automation, and ensuring data integrity. Collaborate across teams to enhance efficiency and drive engagement while developing talent to m...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Drive customer success by leading enterprise engagements and deploying AI solutions. Collaborate with cross-functional teams to ensure operational impact and long-term partnerships, enhancing efficien...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K *

Grow your career by driving business development in the leasing real estate sector. Engage with property management firms to sell essential support services, manage full sales cycles, and foster lasti...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate customer success by leading a dynamic team focused on driving adoption, enhancing relationships, and achieving measurable outcomes through collaboration and strategic initiatives across variou...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $500K *

Transform delivery services by owning P&L and driving strategy across complex networks and AI solutions. Lead a large-scale team, ensuring quality and efficiency while enhancing customer satisfaction...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $145K *

Lead the AirHub implementation, coordinating complex enterprise initiatives and ensuring operational readiness across cross-functional teams, from UAT to production rollouts, enhancing user support an...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Elevate client relationships and drive revenue growth by developing strategic sales initiatives, negotiating with retail partners, and leveraging market insights to expand market presence and achieve...

Pleasanton, CARemote

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Shape complex, cross-functional programs that drive enterprise transformation, focusing on Customer Data Platform implementation and AI initiatives. Collaborate with diverse teams to ensure strategic...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $140K *

Transform your career by leading product development initiatives that enhance enterprise reporting and analytics. Collaborate with cross-functional teams to deliver high-quality solutions that meet bu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$71K - $115K *

Transform customer experiences by driving success and satisfaction through proactive engagement, relationship management, and strategic guidance. Collaborate with clients to maximize their use of Serv...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $139K *

Advance customer success by managing a portfolio of enterprise accounts, ensuring high-touch engagement and strategic value delivery. Collaborate with clients to enhance product utilization and drive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.