Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$115K - $173K *

Oversee and lead a complex governance and control function, ensuring alignment with enterprise strategies. Manage talent development, operational direction, and strategic partnerships to enhance risk...

Mount Laurel, NJRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $86K *

Lead workforce planning and operations for a 24/7 multi-channel contact center, ensuring effective staffing and service levels while optimizing systems in a dynamic remote environment. Foster collabor...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Lead the charge in optimizing and configuring the Workday platform, enhancing HR operations through expert management of Core HCM, Absence, and Time Tracking. Collaborate cross-functionally to drive s...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$174K - $235K *

Unlock potential by building and maintaining capacity forecasts to guide investment decisions. Collaborate across teams to ensure timely delivery and optimize resource allocation while mentoring peers...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Drive successful public-sector construction projects by managing scope, schedule, and budget while fostering strong client relationships and ensuring quality delivery from inception to closeout...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $135K *

Join a team that's dedicated to overseeing personnel and operational execution across critical Navy training programs. Lead multidisciplinary teams, manage contracts, and ensure successful program del...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$64K - $120K *

Engage with clients to understand their business needs and risk management strategies. Drive revenue growth by coordinating coverage, servicing accounts, and ensuring high-quality client interactions...

Anchorage, AKRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$102K - $120K *

Lead high-impact proposal efforts globally, managing complex RFIs and RFPs. Drive collaboration, ensure quality, and optimize strategies for proposal submissions in a fast-paced, deadline-focused envi...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform your career by leading process improvement initiatives across a global operations team, focused on automation and project management to enhance overall efficiency and impact...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$141K - $234K *

Lead the charge in healthcare performance improvement by overseeing project delivery, managing client relationships, and mentoring a team of Advisory consultants to ensure successful, high-quality out...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential by leading quality initiatives and training programs to enhance team performance and compliance. Collaborate with management to drive operational excellence and support colleague...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Shape the future of business operations by defining and deploying strategic solutions. Lead cross-functional teams to enhance efficiency, establish success metrics, and foster an inclusive environment...

Pennsylvania, USRemote

5 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$170K - $175K *

Drive the growth and operational excellence of a national mobile maintenance business, ensuring high-quality service delivery and effective team management across multiple markets while optimizing fin...

Charlotte, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock potential by leading key customer relationships, ensuring success through expert technical support and problem resolution. Collaborate with teams to enhance customer satisfaction and retention...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$102K - $161K *

Lead digital strategy and execution across B2C and B2B divisions, driving engagement and conversion. Oversee the digital ecosystem, ensuring alignment with marketing strategies and business growth obj...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $115K *

Drive operational excellence by providing Tier 2 and Tier 3 support for identity, credential, and access management issues, ensuring seamless user experiences and effective resolution of complex chall...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion innovative solutions as a Senior Implementation Project Manager, leading complex software implementations and driving customer success through effective project management and collaboration a...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Lead the development and execution of change management strategies to drive successful organizational transformation initiatives across multiple construction projects, ensuring stakeholder engagement...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Empower project success by managing financial coordination, stakeholder relationships, and full-lifecycle oversight. Drive effective communication and risk management while adapting to changing priori...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $175K *

Lead transformative initiatives to enhance seller experiences, streamline processes, and drive measurable productivity gains. Collaborate cross-functionally to implement effective solutions that empow...

Irvine, CARemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $112K *

Unlock customer insights by leading transformative research initiatives. Collaborate with diverse stakeholders to enhance end-to-end customer experiences, ensuring data-driven decisions that align wit...

Mississauga, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.