Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$148K - $193K *

Join a dynamic team as a Program Manager, leading complex projects from inception to completion. Collaborate with diverse stakeholders, manage resources, and drive innovation while ensuring client sat...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$90K - $110K *

Lead core banking system conversions for credit unions, ensuring seamless project delivery through effective stakeholder communication, data migration, and interface integration, while managing risks...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$165K - $185K *

Lead the execution of AI-enabled clinical informatics initiatives, focusing on Ambient AI Scribe capabilities. Drive program delivery, align stakeholders, and enhance clinical workflows to improve hea...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Drive impactful program management by leading cross-functional initiatives, ensuring alignment with strategic goals, and delivering measurable results in a dynamic environment. Collaborate effectively...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$126K - $208K *

Partner with us to drive global GTM strategies and co-innovate solutions in the Autonomous Workforce sector, leveraging ServiceNow technologies. Lead partner alignment to optimize opportunities, enhan...

Silver Spring, MDRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Lead a dynamic digital service desk, enhancing web operations and stakeholder engagement while managing workflows, content publishing, and operational improvements across HHS digital platforms...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $120K *

Lead product delivery for a major federal IT program, overseeing multiple teams and ensuring timely execution of product line deliverables. Drive strategic planning, manage dependencies, and enhance d...

Rockville, MDRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team to drive new business in North America by managing the full sales cycle. Collaborate with SDRs and marketing to exceed revenue targets while building lasting customer relationships...

Vancouver, BCRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Optimize customer success by driving engagement and retention, ensuring clients maximize value from services. Collaborate with teams to enhance the customer experience and advocate for their needs, co...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $145K *

Drive the development and management of marketing strategies across face-to-face channels, optimizing campaign performance and enhancing customer experiences while collaborating with partners to achie...

Massachusetts, USRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $150K *

Join a team that's driving innovative marketing strategies across face-to-face channels. You'll manage campaigns, enhance customer experiences, and optimize budgets while collaborating with partners t...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $135K *

Drive project success by managing all phases from initiation to completion, ensuring timely delivery and budget adherence. Lead cross-functional teams, maintain client communication, and uphold qualit...

Huntsville, ALRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Join us in leading a transformative multi-year initiative to modernize billing capabilities. As the Overall Program Lead, you'll unify business and technology teams, ensuring alignment and execution e...

Somerville, MARemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$145K - $152K *

Champion program excellence by leading complex federal initiatives, managing multidisciplinary teams, and fostering strong stakeholder relationships to ensure successful delivery and client satisfacti...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $160K *

Lead the charge in managing multi-vendor coordination and cross-team delivery of patient-generated health data applications, ensuring alignment of technical execution with program goals to achieve imp...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Empower cross-functional teams to drive the Future of Medicine initiatives, ensuring scalable processes and compliance while enhancing patient safety and experience through strategic planning and exec...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Pioneer innovative solutions as a Senior Manager in Deployed Engineering, leading hands-on deployments and building a high-performing team. Collaborate closely with customers and internal teams to dri...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$148K - $260K *

Lead the charge in optimizing the AMS partner portfolio, aligning strategic partners with high-value opportunities. Drive execution, remove blockers, and ensure measurable outcomes through effective c...

New York, NYRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$129K - $216K *

Pioneer clinical excellence in this remote role, leading US oncology study delivery. Collaborate with cross-functional teams to meet recruitment, quality, and compliance objectives while fostering inn...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$113K - $188K *

Champion the development of innovative tools for customer service teams, enhancing agent efficiency and service quality. Collaborate across departments to drive product strategy, leveraging data and u...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $140K *

Elevate customer success and drive revenue growth by leading onboarding, managing relationships, and collaborating across teams to enhance the customer experience and maximize product adoption...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Lead the charge in optimizing IT configuration management practices to enhance service lifecycle support, ensuring accuracy of configuration items and improving operational efficiency across enterpris...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $175K *

Join a strategic team as you oversee complex web projects, drive digital initiatives, and promote best practices, all while collaborating across functions. Make a real-world impact while shaping the f...

Seattle, WARemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.