Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $300K *

Develop strategic customer relationships, drive retention and expansion for complex accounts, and collaborate across teams to ensure customer success and satisfaction. Build trust with C-suite stakeho...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $197K *

Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Unlock potential by leading a dynamic team in Workforce Management and Quality Assurance. Drive operational excellence, vendor partnerships, and innovative strategies to enhance service delivery and p...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $95K *

Drive operational excellence by leading projects across teams, enhancing efficiency, managing stakeholders, and ensuring timely delivery. Collaborate within a dynamic environment dedicated to improvin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $117K *

Manage the performance and growth of a global network of Authorized Service Providers, ensuring compliance and service quality while driving revenue growth through data-driven decision-making and part...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Unlock potential by managing clinical trial project setups and amendments. Collaborate with teams to ensure client requirements are met, while serving as a subject matter expert to enhance process eff...

Johnson City, TNRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$132K - $165K *

Shape the future of billing and collections by driving product strategy and enhancing user experiences. Collaborate with cross-functional teams to deliver reliable payment solutions that boost revenue...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Champion innovative solutions in financial services by leading complex projects, leveraging AI tools, and collaborating with top private market firms to enhance portfolio monitoring and valuation proc...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Oversee the end-to-end delivery of a flagship HPC Center, managing a team of Project Managers to ensure successful execution across multiple phases and buildings, while aligning with executive strateg...

Texas, USRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$116K - $155K *

Drive innovative solutions as a Delivery Architect, leading technical direction for implementations, guiding teams, and enhancing processes to ensure high-quality outcomes in Salesforce environments...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Drive your career forward as a Product Owner, CPQ, leading agile delivery and backlog management for our Configure-Price-Quote platform. Collaborate with cross-functional teams to enhance Quote-to-Cas...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $170K *

Lead the charge in shaping portfolio-level product strategy for P&C insurance technology. Collaborate across multiple product lines to drive data-driven investment decisions and enhance overall portfo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Optimize customer onboarding by managing end-to-end implementations, translating solution designs into actionable configurations, and ensuring seamless project execution while fostering strong client...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team to empower partners in building AI solutions using the Cognigy platform. You will provide hands-on technical enablement, training, and support, guiding partners from basic understa...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $130K *

Lead dealership implementations by managing go-lives, training teams, and ensuring seamless integrations. Collaborate with stakeholders to optimize workflows and drive adoption, while traveling freque...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $185K *

Drive technical excellence by developing standards and processes for commissioning, ensuring consistent execution across projects. Collaborate with cross-functional teams to enhance workforce capabili...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$111K - $150K *

Transform product strategy and execution by leveraging data insights, leading cross-functional teams, and prioritizing customer needs to drive product success and business growth in a dynamic environm...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Innovate and lead the MyGeotab workflows, ensuring usability and reliability while driving evolution and collaboration across product domains to enhance customer experience and operational efficiency...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Transportation

$138K - $184K *

Join a dynamic team to lead the evolution of MyGeotab workflows, ensuring usability and reliability while fostering collaboration across product domains. Drive innovation and enhance customer experien...

Oakville, ONRemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$100K - $150K *

Optimize subcontractor risk management by overseeing prequalification, analyzing financial statements, and enhancing the SDI program. Collaborate with operations to ensure compliance and support proje...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Unlock client potential by driving adoption and optimizing solutions across legal accounts. Serve as a trusted advisor, ensuring clients maximize their investment in Intapp products while fostering lo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing enterprise accounts, ensuring adoption and satisfaction with cybersecurity solutions. Collaborate cross-functionally to deliver value and strategic alignment through...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $158K *

Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $140K *

Lead a dynamic software engineering team, ensuring quality delivery and operational excellence while fostering collaboration across business units and driving innovation in energy efficiency solutions...

Ithaca, NYRemote

4 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.