Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Sr. Partner Success Manager-AMER
$144K - $207K *
Empower partner success by architecting enablement strategies, enhancing delivery excellence, and collaborating across teams to drive growth and optimize outcomes within a dynamic partner ecosystem...
Yesterday
Sr. Partner Success Manager-AMER
$144K - $207K *
Elevate your career by driving partner success in a dynamic SaaS environment. Collaborate across teams to enhance partner enablement, delivery excellence, and go-to-market strategies, ensuring impactf...
2 days ago
Senior Product and Go-to-Market Strategist
$156K - $195K *
Champion the strategic narrative and positioning that drives customer engagement, leveraging deep market insights to influence cross-functional teams and enhance BetterUp's multi-product platform stor...
3 weeks ago
Senior Product and Go-to-Market Strategist
$156K - $195K *
Join a team that's redefining product strategy and go-to-market approaches. Leverage deep customer insights to shape messaging and drive growth across multiple platforms, influencing key stakeholders...
3 weeks ago
Senior Product and Go-to-Market Strategist
$140K - $193K *
Shape the future of our customer engagement by driving strategic product positioning and go-to-market initiatives. Collaborate across teams to transform insights into impactful narratives that resonat...
3 weeks ago
Senior Product and Go-to-Market Strategist
$140K - $193K *
Join a dynamic team to shape the future of product strategy and go-to-market initiatives. Leverage market insights to drive customer engagement and influence cross-functional teams, ensuring impactful...
3 weeks ago
Senior Product Manager, Data & Analytics
$135K - $165K *
Innovate data product strategies and lead the development of analytics solutions. Collaborate with cross-functional teams to drive product lifecycles, ensuring alignment with customer needs and busine...
4 weeks ago
Manager I, Customer Success Manager
$134K - $173K *
Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...
Reposted 1 week ago
Senior Partner Success Manager
$100K - $120K *
Lead the charge in driving business development and managing key partner relationships. This role focuses on expanding market presence and achieving revenue growth through effective communication and...
3 weeks ago
$120K *
Engage customers throughout their journey, driving adoption, retention, and growth. Own relationships, monitor health, and collaborate cross-functionally to ensure success and value from the platform...
3 weeks ago
Senior Demand Generation Manager
$110K - $130K *
Drive integrated demand generation strategies for mid-market and enterprise accounts. Collaborate with sales and marketing teams to optimize pipeline performance, leveraging AI and emerging technologi...
1 week ago
Senior Demand Generation Manager
$110K - $130K *
Analyze and optimize integrated demand generation strategies for mid-market and enterprise accounts, leveraging AI and emerging technologies to drive pipeline growth and enhance collaboration across m...
1 week ago
Senior Delivery/Project Manager
$120K - $145K *
Empower a dynamic team to lead transformative projects for Fortune Global 500 clients, leveraging cutting-edge technologies in E-Commerce, Healthcare, and Life Sciences. Drive success through strategi...
Today
Senior Engagement Manager, Professional Services, AWS Industries
$153K - $207K *
Lead the charge in delivering transformative customer programs by orchestrating large teams, managing risks, and driving accountability to achieve exceptional business outcomes in cloud computing and...
2 weeks ago
$88K - $105K *
Empower customer success by building strategic partnerships with enterprise clients. Leverage your expertise to enhance workflows, drive product adoption, and collaborate with cross-functional teams t...
3 weeks ago
$95K - $115K *
Lead the marketing strategy and execution for a niche healthcare market, driving engagement and generating warm leads through innovative content and partnership initiatives. Collaborate closely with e...
2 weeks ago
Senior Product Manager, Growth
$181K - $213K *
Transform product-led growth by crafting data-driven strategies, enhancing customer experiences with AI, and driving account expansion through collaboration and experimentation across teams...
3 weeks ago
$70K - $101K *
Transform client relationships by ensuring exceptional value delivery, driving engagement, and facilitating strategic decision-making to enhance satisfaction and retention across diverse industries...
Reposted 2 weeks ago
$88K - $105K *
Drive client success by building relationships, understanding needs, and maximizing value from services. Engage with diverse clients to ensure satisfaction, retention, and growth through tailored supp...
Reposted 2 weeks ago
Senior Customer Success Architect
$120K - $150K *
Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...
Reposted 3 weeks ago
$120K - $150K *
Accelerate customer success by managing enterprise accounts, driving onboarding, and ensuring long-term satisfaction. Collaborate cross-functionally to deliver value, mitigate risks, and identify grow...
Reposted 2 weeks ago
$63K - $169K *
Empower strategic growth as you lead category management initiatives, leveraging data insights to drive merchandising decisions and enhance customer experiences while fostering strong team collaborati...
2 weeks ago
Customer Success Manager (Public Sector)
$95K - $115K *
Join a team that's dedicated to enhancing customer success in cybersecurity. Leverage your expertise to build trusted relationships, drive product adoption, and ensure client satisfaction while naviga...
1 week ago
Customer Success Manager (Public Sector)
$95K - $115K *
Empower customer success by building trusted relationships, driving product adoption, and ensuring satisfaction. Collaborate cross-functionally to address challenges and enhance value realization for...
2 weeks ago
Senior Revenue Enablement Manager
$120K - $145K *
Shape the future of onboarding by designing and executing a comprehensive ramp program for global GTM teams. Drive cross-functional collaboration to enhance new rep productivity and ensure alignment w...
2 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.