Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$144K - $207K *

Empower partner success by architecting enablement strategies, enhancing delivery excellence, and collaborating across teams to drive growth and optimize outcomes within a dynamic partner ecosystem...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$144K - $207K *

Elevate your career by driving partner success in a dynamic SaaS environment. Collaborate across teams to enhance partner enablement, delivery excellence, and go-to-market strategies, ensuring impactf...

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$156K - $195K *

Champion the strategic narrative and positioning that drives customer engagement, leveraging deep market insights to influence cross-functional teams and enhance BetterUp's multi-product platform stor...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$156K - $195K *

Join a team that's redefining product strategy and go-to-market approaches. Leverage deep customer insights to shape messaging and drive growth across multiple platforms, influencing key stakeholders...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $193K *

Shape the future of our customer engagement by driving strategic product positioning and go-to-market initiatives. Collaborate across teams to transform insights into impactful narratives that resonat...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $193K *

Join a dynamic team to shape the future of product strategy and go-to-market initiatives. Leverage market insights to drive customer engagement and influence cross-functional teams, ensuring impactful...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $165K *

Innovate data product strategies and lead the development of analytics solutions. Collaborate with cross-functional teams to drive product lifecycles, ensuring alignment with customer needs and busine...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in driving business development and managing key partner relationships. This role focuses on expanding market presence and achieving revenue growth through effective communication and...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K *

Engage customers throughout their journey, driving adoption, retention, and growth. Own relationships, monitor health, and collaborate cross-functionally to ensure success and value from the platform...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Drive integrated demand generation strategies for mid-market and enterprise accounts. Collaborate with sales and marketing teams to optimize pipeline performance, leveraging AI and emerging technologi...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Analyze and optimize integrated demand generation strategies for mid-market and enterprise accounts, leveraging AI and emerging technologies to drive pipeline growth and enhance collaboration across m...

Vancouver, BCRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Empower a dynamic team to lead transformative projects for Fortune Global 500 clients, leveraging cutting-edge technologies in E-Commerce, Healthcare, and Life Sciences. Drive success through strategi...

Georgia, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$153K - $207K *

Lead the charge in delivering transformative customer programs by orchestrating large teams, managing risks, and driving accountability to achieve exceptional business outcomes in cloud computing and...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Empower customer success by building strategic partnerships with enterprise clients. Leverage your expertise to enhance workflows, drive product adoption, and collaborate with cross-functional teams t...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the marketing strategy and execution for a niche healthcare market, driving engagement and generating warm leads through innovative content and partnership initiatives. Collaborate closely with e...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$181K - $213K *

Transform product-led growth by crafting data-driven strategies, enhancing customer experiences with AI, and driving account expansion through collaboration and experimentation across teams...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $101K *

Transform client relationships by ensuring exceptional value delivery, driving engagement, and facilitating strategic decision-making to enhance satisfaction and retention across diverse industries...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$88K - $105K *

Drive client success by building relationships, understanding needs, and maximizing value from services. Engage with diverse clients to ensure satisfaction, retention, and growth through tailored supp...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Accelerate customer success by forging strategic partnerships and guiding enterprise clients through their AI security journeys, ensuring they achieve measurable outcomes and realize business value fr...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Accelerate customer success by managing enterprise accounts, driving onboarding, and ensuring long-term satisfaction. Collaborate cross-functionally to deliver value, mitigate risks, and identify grow...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$63K - $169K *

Empower strategic growth as you lead category management initiatives, leveraging data insights to drive merchandising decisions and enhance customer experiences while fostering strong team collaborati...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join a team that's dedicated to enhancing customer success in cybersecurity. Leverage your expertise to build trusted relationships, drive product adoption, and ensure client satisfaction while naviga...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $115K *

Empower customer success by building trusted relationships, driving product adoption, and ensuring satisfaction. Collaborate cross-functionally to address challenges and enhance value realization for...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $145K *

Shape the future of onboarding by designing and executing a comprehensive ramp program for global GTM teams. Drive cross-functional collaboration to enhance new rep productivity and ensure alignment w...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.