Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Strategic Client Success Manager
$95K - $115K *
Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...
1 week ago
$95K - $115K *
Accelerate client success by managing relationships and technical solutions for strategic accounts in the life sciences sector. Collaborate with teams to ensure client needs are met and drive account...
Today
$101K - $152K *
Drive customer success and team performance as a leader and trusted advisor. Blend your expertise in customer relations with strategic oversight to enhance client satisfaction and foster team growth i...
1 week ago
Senior Program Manager - Director, Services
$150K - $175K *
Join a team that's driving transformation in insurance technology by leading complex SaaS programs. You'll ensure delivery excellence, manage risks, and enhance client confidence while shaping the fut...
1 week ago
Senior Customer Marketing Specialist
$92K - $116K *
Lead the charge in developing and executing customer lifecycle marketing campaigns that enhance engagement, retention, and advocacy, while collaborating with cross-functional teams to drive measurable...
1 week ago
Senior Customer Marketing Specialist
$92K - $116K *
Drive customer engagement and retention by executing strategic marketing campaigns that enhance the customer lifecycle. Collaborate with cross-functional teams to optimize advocacy programs and suppor...
1 week ago
Senior Product Manager - CareBenefits
$150K - $170K *
Drive product strategy and innovation in a collaborative environment, leading cross-functional initiatives that enhance customer experiences and deliver measurable business outcomes. Elevate your care...
3 weeks ago
Senior Product Manager - CareBenefits
$150K - $170K *
Drive product strategy and execution for transformative customer experiences. Lead cross-functional initiatives, establish success metrics, and cultivate high-performing teams to deliver measurable ou...
3 weeks ago
$95K - $115K *
Join our dynamic customer success team to enhance client engagement and drive product adoption. You'll be the key liaison for customers, ensuring they maximize value from our solutions while advocatin...
1 week ago
Senior Technical Account Manager
$110K - $130K *
Join a team that's dedicated to enhancing customer success through expert guidance in Privilege Access Management. Leverage your technical skills to support enterprise clients, ensuring seamless deplo...
4 weeks ago
Customer Success Manager - Global Trade
$106K - $197K *
Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...
2 weeks ago
Enterprise Customer Success Manager
$180K - $200K *
Shape the future of customer success by managing enterprise accounts, driving growth, and enhancing client relationships through data-driven insights and strategic initiatives. Collaborate cross-funct...
1 week ago
Senior Product Manager, Workforce
$95K - $135K *
Advance your career by leading product strategy for workforce solutions. Collaborate with cross-functional teams to drive innovation, ensuring products meet market needs and deliver value to diverse s...
Reposted today
Senior Product Manager, Workforce
$95K - $135K *
Join a team that's redefining workforce solutions by driving product vision and strategy. Collaborate with cross-functional teams to create innovative assessment tools that enhance career development...
1 week ago
$180K - $220K *
Join a team that's redefining product development by transforming innovative ideas into user-friendly software. Collaborate with design and engineering to drive projects from concept to launch, ensuri...
1 week ago
$180K - $220K *
Lead the charge in transforming innovative ideas into user-friendly products. Collaborate with design and engineering teams to navigate uncertainty and drive projects from concept to launch, ensuring...
1 week ago
Customer Success Account Manager
$96K - $177K *
Elevate customer success by orchestrating transformative technology solutions. Lead strategic alignment and execution across teams to drive measurable outcomes, enhance operational health, and acceler...
Today
Customer Success Manager, Mid Market
$118K - $155K *
Empower customers to maximize their Atlassian experience by fostering strategic relationships, guiding complex needs, and championing product adoption through proactive engagement and tailored success...
Reposted 2 weeks ago
Customer Success Manager, Mid Market
$98K - $155K *
Join a team that empowers enterprise customers to unlock the full value of their SaaS solutions through strategic engagement, relationship-building, and proactive support, driving successful product a...
Reposted 3 weeks ago
$96K - $120K *
Join a team that's dedicated to enhancing client success in the home improvement sector. You'll manage a portfolio of clients, driving retention and growth while collaborating with a dynamic team to b...
Reposted today
Senior Product Marketing Manager, GTM (Qualified)
$143K - $216K *
Join a team that's redefining B2B marketing in the Salesforce ecosystem. Leverage your product marketing expertise to drive positioning, support launches, and enhance cross-cloud strategies, impacting...
3 weeks ago
Senior Product Manager, Device Experience
$130K - $219K *
Drive the vision for Samsara device installations, enhancing user experiences and ensuring rapid, accurate setups. Collaborate with cross-functional teams to optimize the install process, making impac...
Reposted 2 weeks ago
$85K - $105K *
Lead the charge in fostering long-term client relationships that enhance satisfaction and drive growth. Manage accounts, mentor junior team members, and collaborate cross-functionally to ensure client...
6 days ago
$130K - $157K *
Take ownership of product strategy and lifecycle management for innovative power generation solutions. Collaborate cross-functionally to drive market success through data-driven insights, customer fee...
1 week ago
Senior Field Marketing & ABM Manager, West
$110K - $130K *
Engage with us to drive innovative marketing strategies by creating impactful field programs and ABM initiatives that connect with strategic accounts. Grow alongside our expanding presence, shaping ex...
Reposted 1 week ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.