Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$95K - $115K *

Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Accelerate client success by managing relationships and technical solutions for strategic accounts in the life sciences sector. Collaborate with teams to ensure client needs are met and drive account...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$101K - $152K *

Drive customer success and team performance as a leader and trusted advisor. Blend your expertise in customer relations with strategic oversight to enhance client satisfaction and foster team growth i...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $175K *

Join a team that's driving transformation in insurance technology by leading complex SaaS programs. You'll ensure delivery excellence, manage risks, and enhance client confidence while shaping the fut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$92K - $116K *

Lead the charge in developing and executing customer lifecycle marketing campaigns that enhance engagement, retention, and advocacy, while collaborating with cross-functional teams to drive measurable...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$92K - $116K *

Drive customer engagement and retention by executing strategic marketing campaigns that enhance the customer lifecycle. Collaborate with cross-functional teams to optimize advocacy programs and suppor...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $170K *

Drive product strategy and innovation in a collaborative environment, leading cross-functional initiatives that enhance customer experiences and deliver measurable business outcomes. Elevate your care...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $170K *

Drive product strategy and execution for transformative customer experiences. Lead cross-functional initiatives, establish success metrics, and cultivate high-performing teams to deliver measurable ou...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join our dynamic customer success team to enhance client engagement and drive product adoption. You'll be the key liaison for customers, ensuring they maximize value from our solutions while advocatin...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Join a team that's dedicated to enhancing customer success through expert guidance in Privilege Access Management. Leverage your technical skills to support enterprise clients, ensuring seamless deplo...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $197K *

Join a team that's dedicated to empowering customers in global trade. As a Customer Success Manager, you'll leverage your expertise to drive client success, foster relationships, and ensure optimal va...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$180K - $200K *

Shape the future of customer success by managing enterprise accounts, driving growth, and enhancing client relationships through data-driven insights and strategic initiatives. Collaborate cross-funct...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $135K *

Advance your career by leading product strategy for workforce solutions. Collaborate with cross-functional teams to drive innovation, ensuring products meet market needs and deliver value to diverse s...

Iowa City, IARemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $135K *

Join a team that's redefining workforce solutions by driving product vision and strategy. Collaborate with cross-functional teams to create innovative assessment tools that enhance career development...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Join a team that's redefining product development by transforming innovative ideas into user-friendly software. Collaborate with design and engineering to drive projects from concept to launch, ensuri...

New York City, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$180K - $220K *

Lead the charge in transforming innovative ideas into user-friendly products. Collaborate with design and engineering teams to navigate uncertainty and drive projects from concept to launch, ensuring...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$96K - $177K *

Elevate customer success by orchestrating transformative technology solutions. Lead strategic alignment and execution across teams to drive measurable outcomes, enhance operational health, and acceler...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$118K - $155K *

Empower customers to maximize their Atlassian experience by fostering strategic relationships, guiding complex needs, and championing product adoption through proactive engagement and tailored success...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $155K *

Join a team that empowers enterprise customers to unlock the full value of their SaaS solutions through strategic engagement, relationship-building, and proactive support, driving successful product a...

New York, NYRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $120K *

Join a team that's dedicated to enhancing client success in the home improvement sector. You'll manage a portfolio of clients, driving retention and growth while collaborating with a dynamic team to b...

CanadaRemote

Reposted today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$143K - $216K *

Join a team that's redefining B2B marketing in the Salesforce ecosystem. Leverage your product marketing expertise to drive positioning, support launches, and enhance cross-cloud strategies, impacting...

California, MDRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $219K *

Drive the vision for Samsara device installations, enhancing user experiences and ensuring rapid, accurate setups. Collaborate with cross-functional teams to optimize the install process, making impac...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $105K *

Lead the charge in fostering long-term client relationships that enhance satisfaction and drive growth. Manage accounts, mentor junior team members, and collaborate cross-functionally to ensure client...

Seattle, WARemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $157K *

Take ownership of product strategy and lifecycle management for innovative power generation solutions. Collaborate cross-functionally to drive market success through data-driven insights, customer fee...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engage with us to drive innovative marketing strategies by creating impactful field programs and ABM initiatives that connect with strategic accounts. Grow alongside our expanding presence, shaping ex...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.