Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$75K - $110K *

Deliver strategic client success by driving integrated media and incentive solutions, leveraging data insights to enhance brand performance and foster strong relationships across a diverse portfolio o...

Today

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion customer success by managing a diverse portfolio, driving retention, and ensuring seamless onboarding and renewals. Leverage creativity and strong communication skills to build lasting relati...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $128K *

Accelerate progress at client engagement by leveraging data insights to enhance retention and product adoption. Collaborate with teams to develop strategies that drive growth and foster strong client...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $128K *

Shape the future of client engagement by driving retention and growth strategies. Collaborate with cross-functional teams to analyze data, develop insights, and enhance client experiences, ensuring im...

New York, NYRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in empowering a high-performing Customer Success team to drive revenue growth, maximize retention, and ensure customers achieve measurable ROI through strategic coaching and proactive...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $160K *

Drive impactful seller experience improvements by leading the SP Satisfaction strategy, overseeing cross-department collaborations, and translating complex data into actionable executive narratives. S...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$121K - $201K *

Support customer success by managing relationships, driving product adoption, and delivering impactful solutions. Leverage expertise to enhance client experiences and achieve measurable outcomes acros...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K *

Drive exceptional customer experiences for enterprise accounts, ensuring value realization and fostering long-term partnerships. Collaborate with cross-functional teams to enhance customer engagement...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$115K *

Engage with enterprise customers to enhance their experience and drive value. Manage strategic accounts, build trusted relationships, and collaborate across teams to ensure customer success and satisf...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$115K *

Elevate customer relationships by managing a portfolio of enterprise accounts, ensuring measurable value and strategic engagement. Collaborate with cross-functional teams to enhance customer experienc...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$89K - $134K *

Join a team that's dedicated to enhancing customer success through effective program management. Oversee client engagements, drive satisfaction, and collaborate cross-functionally to ensure optimal de...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Elevate client experiences by driving product adoption and strategic success initiatives for B2B enterprise accounts. Foster relationships, analyze usage, and ensure satisfaction to maximize value acr...

Reposted today

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Manage customer relationships to drive product adoption and satisfaction. Collaborate with clients to identify growth opportunities, ensure strategic alignment, and maximize ROI through effective comm...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $190K *

Drive growth by optimizing customer journeys and funnel strategies, enhancing acquisition and expansion efforts. Collaborate cross-functionally to influence outcomes and leverage data insights for imp...

Reposted today

  •   5 - 7 years exp.  •   Business Services

$165K - $289K *

Elevate customer success by driving strategic transformations and fostering relationships with C-suite stakeholders. Leverage ServiceNow expertise to enhance satisfaction, retention, and value deliver...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$165K - $289K *

Shape the future of customer success by driving strategic transformations and fostering relationships with C-suite stakeholders. Leverage your expertise to enhance customer satisfaction and retention...

Kirkland, WARemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by driving innovative field marketing strategies that engage key accounts and enhance sales collaboration. Shape impactful experiences that challenge norms and deliver measurable r...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Join a dynamic team to drive product marketing strategies, enabling sales success through compelling materials and training. Collaborate cross-functionally to enhance product positioning and empower s...

California, MDRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive strategic insights and product innovation by leveraging market data, consumer trends, and competitive analysis. Collaborate cross-functionally to identify growth opportunities and optimize portf...

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$168K - $252K *

Join a team that's shaping the future of API platforms and data standards. As a Senior Product Manager, you'll drive strategic initiatives, collaborate across teams, and enhance developer experiences...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$168K - $252K *

Champion the API platform roadmap, collaborating across teams to drive clarity and prioritize impactful outcomes. Lead product direction, ensuring alignment and successful delivery while enhancing dev...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Shape the future of customer success by guiding clients to maximize value from our platform. Collaborate with stakeholders, synthesize data into insights, and drive growth while ensuring exceptional c...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Engage in shaping market strategies for an enterprise modernization platform. Collaborate with engineering and product teams to translate technical capabilities into impactful narratives, driving sale...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.