Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$171K - $256K *

Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead the Service organization to drive exceptional member experiences, optimize operations, and strengthen relationships in a luxury environment while ensuring high standards and continuous improvemen...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$130K - $190K *

Manage operational excellence and customer satisfaction in scaling AirDial implementations, overseeing complex deployments and global support. Drive innovation through AI-driven tools, establishing hi...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$130K - $180K *

Accelerate progress at the intersection of Sales, Marketing, and Customer Experience. Lead revenue operations to enhance forecasting, integrate AI solutions, and optimize processes, driving scalable g...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$211K - $290K *

Lead the charge in driving growth and innovation in payer solutions. Oversee P&L performance, manage diverse teams, and enhance client engagement while expanding market presence in advanced healthcare...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$180K - $225K *

Join a team that's dedicated to customer success, offering expert technical leadership, managing relationships, and developing tailored data center solutions. Play a key role in driving product strate...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$138K - $231K *

Lead the charge in driving sales of clinical documentation solutions in healthcare, focusing on Gastroenterology. Manage customer relationships, execute sales strategies, and achieve targets while fos...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Join a dynamic team as you manage client invoicing, collections, and performance metrics. Utilize your strong communication and organizational skills to enhance workflow efficiency and foster client r...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$146K - $213K *

Transform customer success through strategic leadership and operational excellence, guiding a high-performing team to enhance customer experiences and foster long-term growth while collaborating cross...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $231K *

Join us to lead centralized production operations, optimizing efficiency and governance. Drive continuous improvement, performance metrics, and stakeholder engagement to ensure operational excellence...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Transform client relationships and drive growth through strategic account leadership, operational excellence, and collaboration, ensuring ideal service delivery and performance across high-profile acc...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Architect a thriving national service sales strategy to elevate recurring revenue, enhance contract retention, and establish long-term customer relationships within a fast-paced and dynamic environmen...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$209K - $244K *

Optimize product vision and strategy for billing systems, leading Agile teams to deliver innovative payment solutions. Collaborate with IT and Finance to ensure scalable, secure operations while drivi...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $120K *

Accelerate progress at the forefront of branded merchandise, leading a dynamic team to enhance client relationships through innovative product solutions and operational excellence, driving strategic g...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $140K *

Champion market expansion by building strong client relationships in healthcare. Leverage your sales expertise to drive growth through strategic management of a dynamic sales pipeline while promoting...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$157K - $213K *

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$138K - $165K *

Champion your career with this dynamic remote role, supporting customers through their life insurance journey. Leverage your sales expertise to personalize coverage, drive conversions, and provide exc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $205K *

Transform supply-side connectivity strategies as you lead multi-functional teams, driving alignment and operational efficiency. Your expertise in technical programs empowers growth and enhances relati...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Champion strategic partnerships and drive revenue growth through effective channel management and collaborative business planning, ensuring sales success and partner satisfaction while navigating comp...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $200K *

Transform strategic account sales by leading a dynamic team, driving revenue growth, and enhancing client relationships within a competitive IT security landscape, optimizing solutions for large enter...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Drive strategic sales initiatives and foster partnerships, focusing on mid-sized and enterprise clients in the Salesforce ecosystem. Manage lead acquisition, sales process, and collaborate with teams...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$166K - $225K *

Unlock potential by leading strategic operations in process improvement and customer service. Oversee cross-departmental initiatives, streamline workflows, and enhance service delivery while fostering...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$195K - $240K *

Pioneer operational excellence by leading transformative product strategies and cross-functional initiatives, empowering leaders to drive informed decision-making and enhance productivity within the p...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Shape the future of industrial sales by leading a dynamic team, developing strategies for key accounts, and driving growth across market verticals while aligning offerings with customer needs and indu...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.