Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Lead GTM Growth Platforms
$105K - $141K *
Contribute to the development of data and tooling capabilities that drive GTM growth strategies. Collaborate across teams to translate business needs into scalable solutions, enhancing marketing and r...
6 days ago
Manager Claims Client Liaison - Remote
$110K - $130K *
Lead the charge in enhancing claims support and customer relationships by managing a high-performing team, ensuring service excellence, and driving operational improvements across Workforce Benefits p...
1 week ago
Key Account Director, Mid City (West)
$144K - $200K *
Lead the charge in developing a high-performing sales team focused on mid-sized public safety agencies. Drive recruitment, coaching, and team success while leveraging AI tools to enhance sales strateg...
2 weeks ago
Senior Director, HR Business Partner (Remote: Boston, Raleigh, Apex-Wilmington)
$150K - $180K *
Drive impactful HR strategies in a dynamic global environment, collaborating with senior leaders to align people initiatives with business goals. Contribute to a newly forming team focused on growth a...
Reposted 2 weeks ago
$110K - $130K *
Analyze technical sales opportunities from discovery to close, leveraging AI tools and client data to drive business cases. Collaborate with cross-functional teams to ensure seamless implementation an...
1 week ago
Project & Program Management III
$80K - $134K *
Lead the charge in managing large-scale Data Center projects, coordinating cross-functional teams to ensure timely delivery and adherence to budget. Drive innovative AI implementations while overseein...
2 weeks ago
$125K - $145K *
Drive product strategy and modernization for merchant onboarding solutions, collaborating with cross-functional teams to enhance risk management capabilities and ensure market-leading standards in a d...
Reposted 1 week ago
Product Marketing Manager - GSI
$150K - $180K *
Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...
Reposted 1 week ago
Senior Business Development Manager (Channel Partnerships)
$125K - $148K *
Drive strategic partner acquisition by generating new business opportunities in workforce payments, focusing on payroll and pension. Collaborate cross-functionally to build a robust pipeline and lead...
3 weeks ago
$170K - $200K *
Transform your career by leading strategic relationships with key national partners, driving significant sales growth while navigating complex market dynamics. Collaborate closely with leadership to t...
Reposted 2 weeks ago
Regional Sales Director, Platform - Medium Enterprise Diversified Industries
$174K - $261K *
Lead the charge in transforming enterprise technology strategies by building trusted relationships with CIOs and CTOs. Drive complex sales cycles and coach a high-performing team to unlock business va...
2 weeks ago
$100K - $120K *
Collaborate with executives to lead full-cycle executive recruitment, develop search strategies, and enhance candidate experiences while utilizing data-driven insights to optimize talent acquisition p...
Reposted 2 weeks ago
$110K - $130K *
Drive customer engagement as a CRM Lifecycle Manager, shaping personalized messaging across channels. Own the campaign calendar, collaborate with teams, and analyze performance to enhance customer jou...
2 weeks ago
$150K - $200K *
Join us to drive AI integration by transforming client workflows into live agents. You'll manage the entire process from scoping to deployment, collaborating with teams to deliver impactful solutions...
1 week ago
Partner Product Marketing Manager
$110K - $130K *
Help us shape the future of partner marketing by crafting compelling narratives that drive adoption and engagement for our Buyer Intent product line, collaborating with cross-functional teams to deliv...
Today
$100K - $120K *
Explore opportunities to partner with engineers and stakeholders, translating technical discussions into actionable deliverables while supporting CI/CD initiatives and repository governance with a foc...
4 weeks ago
$160K - $190K *
Transform user engagement by owning product roadmaps, collaborating cross-functionally, and leveraging data to drive impactful solutions. Engage with customers to identify opportunities and validate h...
1 week ago
$100K - $120K *
Engage with clients as a trusted advisor, managing relationships and driving account growth. Oversee renewals and expansions while collaborating cross-functionally to ensure client success and satisfa...
4 days ago
Principal Technical Program Manager, Engineering
$180K - $240K *
Drive cross-domain visibility and coordination in a dynamic engineering environment. As the sole TPM, you'll ensure programs are on track, dependencies are mapped, and automation enhances efficiency a...
1 week ago
Senior Product Operations Manager
$110K - $130K *
Drive the evolution of our product operations by designing and implementing systems that enhance team efficiency, visibility, and collaboration. You'll empower product managers and shape the future of...
3 weeks ago
Medallia Customer Experience Strategist / Product Owner
$140K - $170K *
Shape the future of customer experience by transforming insights into strategy. Collaborate with stakeholders to drive measurement frameworks and enhance customer satisfaction through data analysis an...
Reposted 4 days ago
Medallia Customer Experience Strategist / Product Owner
$140K - $170K *
Unlock the potential of customer experience by transforming feedback into actionable insights. Collaborate with stakeholders to drive strategic initiatives that enhance satisfaction and inform executi...
Reposted 4 days ago
Senior Manager, Global Deal Desk
$125K - $150K *
Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...
3 weeks ago
Senior Account Executive, Partnerships
$125K - $150K *
Engage in full-cycle sales by identifying and closing new client opportunities, focusing on experiential marketing solutions for youth and Gen Z. Build relationships, manage pipelines, and achieve sal...
3 weeks ago
Project Manager - Retail Planning & Pricing
$120K - $150K *
Lead complex enterprise software projects, ensuring timely delivery and high customer satisfaction. Collaborate with cross-functional teams to enhance implementation methodologies and drive project su...
2 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.