Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Sales Field Effectiveness Manager
$110K - $130K *
Empower sales teams by driving enablement strategies, enhancing methodologies, and fostering relationships to boost performance in Legal and Accounting sectors. Collaborate closely with leadership to...
4 weeks ago
Partner Account Manager (remote, US East Coast)
$110K - $130K *
Lead the charge in building a robust reseller partner program from scratch, focusing on strategic partnerships and enabling sales teams to drive revenue growth through innovative collaboration and eff...
2 weeks ago
$90K - $140K *
Join a team that's driving project success by leading technical initiatives, resolving complex challenges, and aligning outcomes with client objectives. Your expertise will enhance profitability and o...
2 weeks ago
Intranet Account Executive - Remote
$110K - $130K *
Unlock your potential by driving sales of innovative Employee Comms solutions. Collaborate with partners and peers to enhance customer engagement and revenue growth while showcasing your expertise in...
2 weeks ago
Senior Sales Executive - Canadian Federal Government
$110K - $130K *
Transform the future of legal and compliance solutions for the Canadian Federal Government by driving sales, educating clients on AI technology, and building strategic relationships with key stakehold...
Reposted 5 days ago
Enterprise Business Development Manager
$90K - $110K *
Join a team that's driving enterprise growth by building relationships and closing new business. This proactive sales role focuses on acquiring customers for innovative workforce development solutions...
1 week ago
Enterprise Account Executive - Eastern Market
$110K - $130K *
Champion sales excellence by driving enterprise public safety solutions and cultivating strategic relationships, ensuring client satisfaction and operational improvement across medium to large governm...
Reposted 3 weeks ago
Sr. Manager Aetna Account Management
$82K - $182K *
Drive customer success by managing relationships and articulating Aetna's technology value across diverse markets. Collaborate with teams to enhance client engagement and satisfaction through innovati...
Reposted 2 weeks ago
Senior Technical Project Manager
$109K - $197K *
Lead the charge in delivering high-quality technical project management, collaborating with teams to enhance customer web performance and security. Drive integration efficiency and foster strong clien...
3 weeks ago
Principal Consultant - Informatica MDM Architect
$135K - $160K *
Join a team that's redefining enterprise data management by leading the design and delivery of Informatica MDM solutions. Leverage your expertise to create scalable data models and governance processe...
4 weeks ago
$100K - $150K *
Unlock potential by managing high-value client relationships, driving growth, and enhancing satisfaction in the independent broker/dealer channel. Collaborate cross-functionally to elevate client expe...
4 weeks ago
$110K - $130K *
Champion the implementation of innovative solutions, leading projects across strategic accounts to ensure seamless product delivery and customer satisfaction while optimizing processes and fostering c...
3 weeks ago
Senior Project Manager, Marketing PMO
$110K - $130K *
Lead complex, cross-functional marketing initiatives from planning to execution, driving accountability and collaboration across teams while enhancing project management processes and methodologies fo...
2 weeks ago
Sales Executive, Professional Services
$110K - $130K *
Join a team that's transforming businesses through data-driven strategies and hands-on execution. Drive client engagement in banking and wealth management, collaborating cross-functionally to deliver...
2 weeks ago
$130K - $180K *
Drive strategic account growth by managing key relationships, leading complex deals, and developing multi-year plans. Collaborate with a virtual team to enhance customer security amidst digital transf...
Reposted 2 weeks ago
$110K - $130K *
Drive growth by shaping strategic account plans and leading complex deals. Build executive relationships and manage a focused portfolio of customers, ensuring security during their digital transformat...
2 weeks ago
$110K - $130K *
Engage with strategic accounts to drive growth, build executive relationships, and lead complex sales cycles. Shape multi-year account strategies and collaborate with a virtual team to deliver impactf...
Reposted 2 weeks ago
Senior Demand Generation Manager
$119K - $140K *
Drive global marketing strategy by executing integrated campaigns that enhance revenue through collaboration with cross-functional teams, while optimizing performance with data-driven approaches to ma...
Reposted 2 weeks ago
Project Manager - Enterprise Data (Remote)
$90K - $190K *
Champion project delivery and financial management within the Enterprise Data portfolio. Lead cross-functional teams to ensure timely execution, effective communication, and risk mitigation while prep...
2 weeks ago
Manager, Strategic Partnerships
$117K - $187K *
Join a team that's dedicated to optimizing strategic partnerships and enhancing service excellence. Lead a skilled team to manage vendor relationships, drive process improvements, and ensure top-tier...
Reposted 2 weeks ago
Director, Sales Strategy & Value
$150K - $180K *
Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...
3 weeks ago
Global Client Account Director, Data Centers - Remote (U.S.)
$150K - $180K *
Accelerate progress at a global scale by driving growth and strategic direction for major technology clients. Lead multi-disciplinary teams, enhance client relationships, and deliver innovative soluti...
1 week ago
Salesforce Technical Project Manager
$110K - $130K *
Elevate the delivery of Salesforce programs by leading end-to-end project management, ensuring compliance, and fostering collaboration across teams to enhance federal application modernization efforts...
1 week ago
$85K - $95K *
Join a team that's dedicated to enhancing product learning experiences for credit unions and MAP employees. You'll design, develop, and deliver engaging training that empowers users to confidently ado...
3 weeks ago
$78K - $131K *
Inspire growth by partnering with leaders to design impactful learning experiences that enhance performance across teams. Drive initiatives that empower employees to achieve their goals and improve pr...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.