Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Empower sales teams by driving enablement strategies, enhancing methodologies, and fostering relationships to boost performance in Legal and Accounting sectors. Collaborate closely with leadership to...

Charlotte, NCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in building a robust reseller partner program from scratch, focusing on strategic partnerships and enabling sales teams to drive revenue growth through innovative collaboration and eff...

Redwood City, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $140K *

Join a team that's driving project success by leading technical initiatives, resolving complex challenges, and aligning outcomes with client objectives. Your expertise will enhance profitability and o...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock your potential by driving sales of innovative Employee Comms solutions. Collaborate with partners and peers to enhance customer engagement and revenue growth while showcasing your expertise in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the future of legal and compliance solutions for the Canadian Federal Government by driving sales, educating clients on AI technology, and building strategic relationships with key stakehold...

Ottawa, ONRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Media

$90K - $110K *

Join a team that's driving enterprise growth by building relationships and closing new business. This proactive sales role focuses on acquiring customers for innovative workforce development solutions...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Champion sales excellence by driving enterprise public safety solutions and cultivating strategic relationships, ensuring client satisfaction and operational improvement across medium to large governm...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$82K - $182K *

Drive customer success by managing relationships and articulating Aetna's technology value across diverse markets. Collaborate with teams to enhance client engagement and satisfaction through innovati...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$109K - $197K *

Lead the charge in delivering high-quality technical project management, collaborating with teams to enhance customer web performance and security. Drive integration efficiency and foster strong clien...

Ottawa, ONRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Join a team that's redefining enterprise data management by leading the design and delivery of Informatica MDM solutions. Leverage your expertise to create scalable data models and governance processe...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $150K *

Unlock potential by managing high-value client relationships, driving growth, and enhancing satisfaction in the independent broker/dealer channel. Collaborate cross-functionally to elevate client expe...

California, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Champion the implementation of innovative solutions, leading projects across strategic accounts to ensure seamless product delivery and customer satisfaction while optimizing processes and fostering c...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead complex, cross-functional marketing initiatives from planning to execution, driving accountability and collaboration across teams while enhancing project management processes and methodologies fo...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's transforming businesses through data-driven strategies and hands-on execution. Drive client engagement in banking and wealth management, collaborating cross-functionally to deliver...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $180K *

Drive strategic account growth by managing key relationships, leading complex deals, and developing multi-year plans. Collaborate with a virtual team to enhance customer security amidst digital transf...

New York, NYRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive growth by shaping strategic account plans and leading complex deals. Build executive relationships and manage a focused portfolio of customers, ensuring security during their digital transformat...

Raleigh, NCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with strategic accounts to drive growth, build executive relationships, and lead complex sales cycles. Shape multi-year account strategies and collaborate with a virtual team to deliver impactf...

Charlotte, NCRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $140K *

Drive global marketing strategy by executing integrated campaigns that enhance revenue through collaboration with cross-functional teams, while optimizing performance with data-driven approaches to ma...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $190K *

Champion project delivery and financial management within the Enterprise Data portfolio. Lead cross-functional teams to ensure timely execution, effective communication, and risk mitigation while prep...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$117K - $187K *

Join a team that's dedicated to optimizing strategic partnerships and enhancing service excellence. Lead a skilled team to manage vendor relationships, drive process improvements, and ensure top-tier...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Accelerate progress at a global scale by driving growth and strategic direction for major technology clients. Lead multi-disciplinary teams, enhance client relationships, and deliver innovative soluti...

Seattle, WARemote

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate the delivery of Salesforce programs by leading end-to-end project management, ensuring compliance, and fostering collaboration across teams to enhance federal application modernization efforts...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$85K - $95K *

Join a team that's dedicated to enhancing product learning experiences for credit unions and MAP employees. You'll design, develop, and deliver engaging training that empowers users to confidently ado...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$78K - $131K *

Inspire growth by partnering with leaders to design impactful learning experiences that enhance performance across teams. Drive initiatives that empower employees to achieve their goals and improve pr...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.