Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$125K - $150K *

Empower strategic growth by building trusted relationships with key stakeholders. Drive customer satisfaction and develop long-term strategies to maximize value from Salesforce investments in a fast-p...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate growth by leading our Enterprise Sales team in North America. Drive revenue outcomes, build a high-performing team, and establish cross-functional excellence to enhance customer acquisition...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Champion innovative account engagement strategies across the Americas, driving execution of tailored ABM programs. Collaborate with Sales and Marketing teams to enhance customer experiences and accele...

Boston, MARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $135K *

Champion process automation and enhancements by leading investment initiatives, mentoring teams, and collaborating across departments to drive efficiency and continuous improvement in investment servi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$81K - $138K *

Explore a dynamic role where you'll lead commercial banking solutions, translating client needs into actionable designs while ensuring compliance and best practices. Collaborate with stakeholders to d...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Champion the technical pre-sales process by deeply understanding customer needs, leading strategic sales efforts, and mentoring the SE team to drive growth and innovation in enterprise solutions...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$118K - $178K *

Join a team that's driving growth through consultative sales in clinical research. Collaborate with pharmaceutical and biotech leaders to enhance global health by advancing life-changing therapies thr...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $160K *

Elevate business growth by driving strategic sales initiatives across key sectors. Leverage your network to build relationships and develop tailored solutions, while collaborating with partners to enh...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that's redefining data products on a modern platform. As a Senior Technical Product Manager, you'll drive the strategy for our data platform and API, ensuring quality, governance, and a se...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$120K - $150K *

Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of data solutions by collaborating with sales teams to address complex customer challenges, delivering impactful demonstrations, and driving successful enterprise implementations to c...

New York City, NYRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Optimize leadership effectiveness by partnering with engineering managers to foster a culture of coaching and accountability, enhancing employee experience and performance across the organization...

Toronto, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive client success as a key Account Manager, managing relationships across diverse industries. Oversee project lifecycles, enhance client experiences, and help shape the client services function fro...

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3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $150K *

Pioneer the future of HR technology by leading cross-functional teams to define and deliver innovative solutions in Global Mobility and Talent Management, ensuring alignment across stakeholders and se...

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  •   Less than 5 years exp.  •   Aerospace & Defense

$148K - $225K *

Join a team that's transforming revenue operations through AI-driven insights. You'll collaborate with senior leaders, architect workflows, and drive adoption to ensure measurable business outcomes ac...

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Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Manage client relationships and drive revenue growth through strategic account planning, contract renewals, and performance analysis. Collaborate with teams to ensure client satisfaction and successfu...

Toronto, ONRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$155K - $259K *

Unlock the potential of data governance by leading U.S. initiatives, ensuring compliance, and fostering collaboration across teams to enhance data quality and stewardship practices in a dynamic enviro...

Kalamazoo, MIRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $170K *

Shape the future of insurance technology by leveraging your expertise to guide Life, Annuity & Health insurers in modernizing operations and enhancing customer experiences through innovative solutions...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $181K *

Unlock potential by leading product strategy and driving growth in the Merchant Acquiring Payments sector. Collaborate with internal teams and external partners to enhance product offerings and delive...

Cleveland, OHRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $150K *

Join us to lead North America's field and demand marketing efforts, driving pipeline and revenue through strategic programs and cross-functional collaboration with sales and marketing teams...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive the evolution of the Marketing PMO, enhancing planning, governance, and execution across functions. Lead strategic programs, optimize workflows, and establish metrics to ensure predictable outco...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$122K - $204K *

Elevate your career by leading sales enablement strategy, marketing activation, and revenue insights. Drive growth and retention efforts while enhancing seller training and collaboration across teams...

Franklin, TNRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $90K *

Elevate your career by building and maintaining a network of specialist consultants and physicians. Drive business growth and enhance clinical trial delivery through strong relationships and strategic...

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6 days ago

  •   Less than 5 years exp.  •   Healthcare

$195K - $235K *

Unlock transformative potential as a senior client-facing leader, driving strategic delivery and fostering executive relationships. Shape frameworks, mentor talent, and navigate complex stakeholder dy...

CanadaRemote

1 month ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $110K *

Tackle enterprise account management by developing strategies to enhance client relationships and expand Player Engagement services, driving measurable results and collaboration across diverse teams i...

Texas, USRemote

6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.