Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$150K - $180K *

Empower growth by leading private equity partnerships, driving telehealth solutions across portfolios. Build relationships, negotiate agreements, and create a repeatable deployment model to enhance he...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$266K - $342K *

Join a team that's shaping the future of enterprise solutions by acting as a trusted advisor to top organizations. Leverage your technical expertise to design and present Cisco solutions that align wi...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Lead the charge in transforming customer success by driving Net Revenue Retention. Own the post-sale journey across diverse products, build a high-performing team, and adapt strategies to ensure custo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in complex software implementations for healthcare organizations, overseeing the full lifecycle from initiation to post-launch support while coordinating cross-functional teams and man...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Unlock potential by bridging quantum technology and customer needs, ensuring successful implementation and continuous utilization of innovative solutions while collaborating with R&D to drive advancem...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower the Sales organization by building strategic talent pipelines, advising leaders on hiring strategies, and enhancing recruitment processes to meet evolving business needs in a dynamic, high-gro...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$144K - $200K *

Transform public safety sales by leading a regional team, enhancing performance, and driving success through effective coaching and recruitment. Collaborate across departments to build a predictable p...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$141K - $361K *

Shape strategic partnerships by managing executive-level relationships with enterprise clients. Drive revenue growth and enhance customer experience through tailored solutions, ensuring alignment with...

San Diego, CARemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$168K - $231K *

Optimize legal negotiations and streamline contracting processes for enterprise deals, collaborating with cross-functional teams to support growth initiatives and ensure compliance while managing mult...

CanadaRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $184K *

Lead the charge in driving strategic initiatives and optimizing processes across teams. Collaborate with stakeholders to enhance performance and deliver impactful results, while fostering a culture of...

Texas, USRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$144K - $184K *

Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$144K - $184K *

Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $125K *

Transform data analytics initiatives by leading multiple projects, engaging stakeholders, and driving solutions from inception to delivery. Collaborate with technical teams to ensure alignment with mi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower your career by driving strategic sales initiatives within large healthcare organizations. Own the full sales cycle, build executive relationships, and position a leading clinical collaboration...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Partner with us to drive technical pre-sales excellence, collaborating with Sales and Engineering teams to deliver tailored solutions that meet customer needs and accelerate growth in a fast-paced env...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Lead strategic sales initiatives by uncovering new opportunities, managing relationships with C-level executives, and executing a comprehensive sales process to achieve quarterly and annual quotas in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $195K *

Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $141K *

Execute integrated marketing strategies that drive measurable growth by translating business priorities into actionable programs. Collaborate cross-functionally to enhance pipeline performance and lev...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$118K - $177K *

Optimize the CEO's effectiveness by managing schedules, travel, and communications. Collaborate with the Chief of Staff to ensure seamless operations and support executive priorities, enhancing organi...

Pennsylvania, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$141K - $189K *

Transform federal civilian agency engagement by driving adoption and growth through strategic account management. Collaborate with stakeholders to deliver tailored solutions and exceed sales targets i...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$300K - $360K *

Join a team that's driving growth in the TOLA SLED market by owning the full enterprise sales cycle, building executive relationships, and collaborating cross-functionally to secure critical data solu...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$81K - $99K *

Partner with us to guide new customers through onboarding, ensuring their success with our platforms. Collaborate with teams to develop strategies that enhance client engagement and support throughout...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of data collaboration by leading product strategy for clean rooms and data delivery platforms. Drive innovation in privacy-conscious solutions while ensuring scalability and alignment...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock operational excellence by leading talent acquisition processes and programs. Drive team development, enhance recruiting efficiency, and partner with stakeholders to strengthen talent pipelines...

Richardson, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$238K - $311K *

Transform data governance by leading enterprise strategies, ensuring data quality, and driving AI readiness. Collaborate across teams to establish policies, enhance metadata platforms, and foster a cu...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.