Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
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Empower growth by leading private equity partnerships, driving telehealth solutions across portfolios. Build relationships, negotiate agreements, and create a repeatable deployment model to enhance he...
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$266K - $342K *
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$160K - $200K *
Lead the charge in transforming customer success by driving Net Revenue Retention. Own the post-sale journey across diverse products, build a high-performing team, and adapt strategies to ensure custo...
2 weeks ago
Senior Implementation Project Manager - Healthcare Technology
$110K - $130K *
Lead the charge in complex software implementations for healthcare organizations, overseeing the full lifecycle from initiation to post-launch support while coordinating cross-functional teams and man...
3 weeks ago
Customer Success Physicist- San Francisco
$125K - $150K *
Unlock potential by bridging quantum technology and customer needs, ensuring successful implementation and continuous utilization of innovative solutions while collaborating with R&D to drive advancem...
1 week ago
Senior Talent Acquisition Partner, Sales
$110K - $130K *
Empower the Sales organization by building strategic talent pipelines, advising leaders on hiring strategies, and enhancing recruitment processes to meet evolving business needs in a dynamic, high-gro...
2 weeks ago
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$144K - $200K *
Transform public safety sales by leading a regional team, enhancing performance, and driving success through effective coaching and recruitment. Collaborate across departments to build a predictable p...
1 week ago
Senior Principal Client Partner (RapidScale) (Remote)
$141K - $361K *
Shape strategic partnerships by managing executive-level relationships with enterprise clients. Drive revenue growth and enhance customer experience through tailored solutions, ensuring alignment with...
Yesterday
Senior Commercial Counsel, Enterprise West (Remote Canada)
$168K - $231K *
Optimize legal negotiations and streamline contracting processes for enterprise deals, collaborating with cross-functional teams to support growth initiatives and ensure compliance while managing mult...
2 days ago
$144K - $184K *
Lead the charge in driving strategic initiatives and optimizing processes across teams. Collaborate with stakeholders to enhance performance and deliver impactful results, while fostering a culture of...
6 days ago
$144K - $184K *
Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...
Reposted 2 weeks ago
$144K - $184K *
Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...
3 weeks ago
Project Manager (Data Projects)
$120K - $125K *
Transform data analytics initiatives by leading multiple projects, engaging stakeholders, and driving solutions from inception to delivery. Collaborate with technical teams to ensure alignment with mi...
1 week ago
$110K - $130K *
Empower your career by driving strategic sales initiatives within large healthcare organizations. Own the full sales cycle, build executive relationships, and position a leading clinical collaboration...
1 week ago
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Partner with us to drive technical pre-sales excellence, collaborating with Sales and Engineering teams to deliver tailored solutions that meet customer needs and accelerate growth in a fast-paced env...
1 week ago
Senior Account Executive - NY/NJ BFSI
$120K - $150K *
Lead strategic sales initiatives by uncovering new opportunities, managing relationships with C-level executives, and executing a comprehensive sales process to achieve quarterly and annual quotas in...
2 weeks ago
Senior Director, Customer Support
$155K - $195K *
Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...
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$105K - $141K *
Execute integrated marketing strategies that drive measurable growth by translating business priorities into actionable programs. Collaborate cross-functionally to enhance pipeline performance and lev...
Today
Senior Manager, Office of the CEO
$118K - $177K *
Optimize the CEO's effectiveness by managing schedules, travel, and communications. Collaborate with the Chief of Staff to ensure seamless operations and support executive priorities, enhancing organi...
4 weeks ago
Named Account Executive, Federal Civilian (OPM)
$141K - $189K *
Transform federal civilian agency engagement by driving adoption and growth through strategic account management. Collaborate with stakeholders to deliver tailored solutions and exceed sales targets i...
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Account Executive - TOLA (SLED, Enterprise)
$300K - $360K *
Join a team that's driving growth in the TOLA SLED market by owning the full enterprise sales cycle, building executive relationships, and collaborating cross-functionally to secure critical data solu...
1 week ago
$81K - $99K *
Partner with us to guide new customers through onboarding, ensuring their success with our platforms. Collaborate with teams to develop strategies that enhance client engagement and support throughout...
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Shape the future of data collaboration by leading product strategy for clean rooms and data delivery platforms. Drive innovation in privacy-conscious solutions while ensuring scalability and alignment...
2 weeks ago
Manager, Talent Operations & Enablement
$95K - $115K *
Unlock operational excellence by leading talent acquisition processes and programs. Drive team development, enhance recruiting efficiency, and partner with stakeholders to strengthen talent pipelines...
2 days ago
Head of Data Governance & Enterprise Context Eng
$238K - $311K *
Transform data governance by leading enterprise strategies, ensuring data quality, and driving AI readiness. Collaborate across teams to establish policies, enhance metadata platforms, and foster a cu...
3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.