Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$175K - $215K *

Lead the charge in driving strategic growth and client satisfaction by managing senior-level relationships, leveraging cross-functional resources, and delivering measurable business value within a por...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $166K *

Transform the future by leading complex projects that drive innovation and efficiency. Collaborate with cross-functional teams to deliver business value while managing scope, schedule, and resources i...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $225K *

Lead the charge in mentoring a high-performing software development team, driving technical vision and process improvements while ensuring alignment with organizational goals and fostering collaborati...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$99K - $149K *

Empower your creativity by leading social-first content production for a global tech brand. Collaborate across teams to craft engaging visuals and narratives that resonate with audiences, driving impa...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Transform customer engagement by owning the technical pre-sales process, mentoring teams, and driving strategic account growth while collaborating with cross-functional leaders to deliver exceptional...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Transform our sales enablement strategy by building impactful onboarding and training programs. Collaborate across teams to enhance productivity and drive revenue growth in a fast-paced, AI-driven env...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $185K *

Optimize product performance through data-driven insights, collaborating with cross-functional teams to define metrics, analyze customer behavior, and support strategic planning for impactful product...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$272K - $374K *

Join our team to drive innovative sales strategies within the Department of Transportation. You will manage complex sales cycles, expand accounts, and exceed revenue targets while promoting a leading...

Washington, DCRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$82K - $229K *

Lead the charge in managing creative projects from inception to delivery, ensuring alignment with brand standards. Collaborate across teams to optimize workflows and maintain quality control for all a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Elevate the customer journey by managing tools and processes that enhance the customer experience. Lead initiatives across teams to optimize operations, drive product adoption, and ensure seamless col...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to delivering innovative technical solutions. As a Senior Solutions & Implementation Manager, you'll engage with C-level executives and lead high-profile projects, ensurin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$155K - $175K *

Join a dynamic team as you lead the post-purchase customer journey, driving activation and retention strategies to enhance user experience and foster long-term growth. Collaborate with cross-functiona...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$71K - $92K *

Lead end-user and vendor support for a complex enterprise data environment, ensuring timely issue resolution and operational readiness. Collaborate across teams to enhance service delivery and improve...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Empower your career by driving strategic channel partnerships in a fast-paced cybersecurity environment. Collaborate with partners and sales teams to generate revenue and enhance market presence acros...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$272K - $374K *

Engage in complex sales cycles focused on the Healthcare sector. Utilize consultative selling techniques to identify challenges, craft tailored solutions, and build strong relationships with clients w...

Kansas, USRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Empower customer support by leading the knowledge program, ensuring high-quality, accessible content for both customers and internal teams. Drive self-service success and enhance KCS practices through...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$190K - $220K *

Shape the future of global accounts by aligning technical strategy with business vision. Engage with C-suite stakeholders to drive innovation, define KPIs, and integrate AI analytics into service deli...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $205K *

Champion client success by managing strategic accounts, driving growth, and enhancing relationships with health plans. Collaborate cross-functionally to deliver tailored solutions and ensure seamless...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $90K *

Transform partner engagement by managing communications, analyzing data, and executing programs that enhance relationships and performance. Drive workshops and events while ensuring a high-quality par...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$165K - $175K *

Transform market insights into impactful product strategies. Engage with customers to shape product offerings and enhance messaging, ensuring alignment across cross-functional teams. Drive growth by i...

Toronto, ONRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$114K - $200K *

Champion growth by leading the Enterprise Sales team, driving member acquisition, and executing strategic sales initiatives in the cybersecurity sector. Collaborate with stakeholders to enhance sales...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Champion growth by driving new revenue through strategic enterprise account management. Leverage your expertise to build relationships, maximize conversion rates, and close complex deals in a dynamic...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Lead client relationships by managing multiple projects in the electronic discovery sector. Drive client satisfaction through effective communication and coordination, ensuring high-quality service de...

Overland Park, KSRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$117K - $177K *

Lead product marketing initiatives to enhance adoption and communication of innovative solutions for the Public Sector, ensuring alignment across teams and effective messaging for government and nonpr...

Washington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Pioneer GxP compliance in digital quality management, ensuring software and AI products meet regulatory standards. Collaborate with stakeholders to enhance quality processes and support audits, drivin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.