Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$175K - $215K *
Lead the charge in driving strategic growth and client satisfaction by managing senior-level relationships, leveraging cross-functional resources, and delivering measurable business value within a por...
6 days ago
$93K - $166K *
Transform the future by leading complex projects that drive innovation and efficiency. Collaborate with cross-functional teams to deliver business value while managing scope, schedule, and resources i...
Reposted 1 week ago
Manager - CX Microsoft Engineering
$150K - $225K *
Lead the charge in mentoring a high-performing software development team, driving technical vision and process improvements while ensuring alignment with organizational goals and fostering collaborati...
1 week ago
$99K - $149K *
Empower your creativity by leading social-first content production for a global tech brand. Collaborate across teams to craft engaging visuals and narratives that resonate with audiences, driving impa...
1 week ago
Enterprise Sales Engineer - Strategic, Financial Services
$130K - $160K *
Transform customer engagement by owning the technical pre-sales process, mentoring teams, and driving strategic account growth while collaborating with cross-functional leaders to deliver exceptional...
1 week ago
$100K - $120K *
Transform our sales enablement strategy by building impactful onboarding and training programs. Collaborate across teams to enhance productivity and drive revenue growth in a fast-paced, AI-driven env...
2 weeks ago
Senior Product Analytics Manager
$175K - $185K *
Optimize product performance through data-driven insights, collaborating with cross-functional teams to define metrics, analyze customer behavior, and support strategic planning for impactful product...
1 week ago
Enterprise Account Executive, Federal Civilian
$272K - $374K *
Join our team to drive innovative sales strategies within the Department of Transportation. You will manage complex sales cycles, expand accounts, and exceed revenue targets while promoting a leading...
Reposted yesterday
Senior Creative Project Manager
$82K - $229K *
Lead the charge in managing creative projects from inception to delivery, ensuring alignment with brand standards. Collaborate across teams to optimize workflows and maintain quality control for all a...
2 weeks ago
$100K - $120K *
Elevate the customer journey by managing tools and processes that enhance the customer experience. Lead initiatives across teams to optimize operations, drive product adoption, and ensure seamless col...
3 weeks ago
Senior Solutions & Implementation Manager
$120K - $145K *
Join a team that's dedicated to delivering innovative technical solutions. As a Senior Solutions & Implementation Manager, you'll engage with C-level executives and lead high-profile projects, ensurin...
3 weeks ago
EverPro - Senior Product Manager
$155K - $175K *
Join a dynamic team as you lead the post-purchase customer journey, driving activation and retention strategies to enhance user experience and foster long-term growth. Collaborate with cross-functiona...
Today
Enterprise Data Warehouse (EDW) End User & Vendor Support Manager
$71K - $92K *
Lead end-user and vendor support for a complex enterprise data environment, ensuring timely issue resolution and operational readiness. Collaborate across teams to enhance service delivery and improve...
Yesterday
Channel Account Manager - West
$110K - $130K *
Empower your career by driving strategic channel partnerships in a fast-paced cybersecurity environment. Collaborate with partners and sales teams to generate revenue and enhance market presence acros...
3 weeks ago
Named Account Manager, Healthcare
$272K - $374K *
Engage in complex sales cycles focused on the Healthcare sector. Utilize consultative selling techniques to identify challenges, craft tailored solutions, and build strong relationships with clients w...
Reposted today
Zendesk Knowledge Program Manager, Customer Support
$100K - $120K *
Empower customer support by leading the knowledge program, ensuring high-quality, accessible content for both customers and internal teams. Drive self-service success and enhance KCS practices through...
Yesterday
Principal Technical Account Manager
$190K - $220K *
Shape the future of global accounts by aligning technical strategy with business vision. Engage with C-suite stakeholders to drive innovation, define KPIs, and integrate AI analytics into service deli...
6 days ago
Sr. Account Manager - Health Plans
$180K - $205K *
Champion client success by managing strategic accounts, driving growth, and enhancing relationships with health plans. Collaborate cross-functionally to deliver tailored solutions and ensure seamless...
2 weeks ago
$85K - $90K *
Transform partner engagement by managing communications, analyzing data, and executing programs that enhance relationships and performance. Drive workshops and events while ensuring a high-quality par...
2 days ago
Senior Product Marketing Manager
$165K - $175K *
Transform market insights into impactful product strategies. Engage with customers to shape product offerings and enhance messaging, ensuring alignment across cross-functional teams. Drive growth by i...
Reposted 1 week ago
Director of Enterprise Sales - Remote
$114K - $200K *
Champion growth by leading the Enterprise Sales team, driving member acquisition, and executing strategic sales initiatives in the cybersecurity sector. Collaborate with stakeholders to enhance sales...
1 week ago
Enterprise Account Executive- Midwest
$130K - $140K *
Champion growth by driving new revenue through strategic enterprise account management. Leverage your expertise to build relationships, maximize conversion rates, and close complex deals in a dynamic...
3 weeks ago
Client Services Project Manager
$100K - $115K *
Lead client relationships by managing multiple projects in the electronic discovery sector. Drive client satisfaction through effective communication and coordination, ensuring high-quality service de...
1 week ago
Product Release Marketing Manager
$117K - $177K *
Lead product marketing initiatives to enhance adoption and communication of innovative solutions for the Public Sector, ensuring alignment across teams and effective messaging for government and nonpr...
3 weeks ago
$110K - $140K *
Pioneer GxP compliance in digital quality management, ensuring software and AI products meet regulatory standards. Collaborate with stakeholders to enhance quality processes and support audits, drivin...
3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.