Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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1
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$150K - $180K *

Lead the charge in driving partner-sourced revenue growth and market expansion through strategic alliances in Data, AI, and Cloud. Collaborate with top technology partners to convert relationships int...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$154K - $221K *

Transform the future of cloud security by delivering tailored technical solutions, guiding customers through evaluations, and ensuring their needs are met with innovative product configurations and pr...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$212K - $222K *

Champion client success as you lead Aera solution deployments, building trusted relationships with executives to drive value and Decision Intelligence roadmaps while managing project delivery and fost...

United StatesRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Information Technology

$109K - $165K *

Advance your career by leading a team of Implementation Consultants to enhance enterprise customer engagement, drive successful deployments, and foster a high-performance culture while collaborating c...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $150K *

Lead the charge in managing enterprise accounts, driving renewals and expansions through collaboration with cross-functional teams. Utilize your expertise to enhance customer relationships and achieve...

Austin, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Champion superior client service by managing eDiscovery projects, coordinating teams, and strategizing solutions to meet client goals. Build strong relationships and ensure seamless communication betw...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $165K *

Execute strategic sales initiatives in the SLED Central region, leveraging established relationships to drive growth and adoption of Cloudera's solutions. Collaborate with partners and key decision-ma...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$350K *

Join a team that's redefining enterprise sales by driving strategic growth and building executive relationships with Fortune 1000 companies. You'll lead complex deals and shape our sales playbook in a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$153K - $230K *

Drive impactful VC & PE partnerships by developing scalable strategies that enhance engagement with the investor ecosystem, ensuring alignment with long-term business goals and measurable outcomes acr...

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Today

  •   5 - 7 years exp.  •   Business Services

$150K - $165K *

Engage clients by driving revenue through consultative sales, building strong relationships with law firms and corporations. Leverage industry insights to anticipate needs and deliver tailored solutio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$260K - $300K *

Advance your career by driving new business growth through consultative sales. Leverage your technical expertise to engage customers, manage sales processes, and foster strong relationships, ensuring...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services, driving customer adoption and engagement through compelling narratives and strategic partnerships across tea...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $110K *

Elevate the impact of early childhood development by managing and expanding the HELP product suite. Drive customer relationships, account growth, and new business development while supporting practiti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$232K - $319K *

Accelerate progress at the forefront of cybersecurity by leading a dynamic team of Solutions Engineers. Drive partner engagement, foster relationships, and execute strategic initiatives to enhance per...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $160K *

Champion the design and implementation of scalable data pipelines, ensuring data integrity and availability. Collaborate with cross-functional teams to optimize data workflows and enhance infrastructu...

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5 days ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Lead the Enterprise Americas team to drive new-logo bookings and build a repeatable sales engine. Coach reps on multi-threaded deals and foster a strong outbound culture as the team scales. Shape ente...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Empower your career by partnering with enterprise clients to solve complex data challenges. Drive strategic growth, nurture relationships, and collaborate cross-functionally to achieve impactful outco...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$147K - $220K *

Drive strategic enterprise sales by engaging C-suite executives and managing complex deals in regulated industries. Own the full sales lifecycle, ensuring revenue growth and client satisfaction throug...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $220K *

Elevate your career by driving enterprise sales in regulated industries. Own the full sales lifecycle, engage C-suite executives, and lead complex negotiations to achieve ambitious revenue targets whi...

Colorado, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$172K - $189K *

Accelerate progress at mid-sized companies by leveraging IoT solutions. Drive sales through relationship-building, managing trials, and engaging with executives to deliver impactful sensor data benefi...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Grow your career with a leading software provider by driving sales in the Payer and PBM market. Leverage your expertise to build relationships, close deals, and exceed targets while collaborating with...

Florida, USRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate your career by leading executive searches across diverse functions. Drive full-cycle recruitment for senior roles, partner with executives, and enhance Kaseya's hiring processes while deliveri...

CanadaRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to lead executive searches across multiple functions, driving the full-cycle recruitment process for senior leadership roles. Collaborate with executives to refine strategies and e...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Join a team that's driving sales success by engaging with clients to sell professional services and software solutions. Leverage your expertise to build relationships and exceed sales quotas in a dyna...

Minneapolis, MNRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive client success by leading strategic account teams, ensuring satisfaction, and fostering strong relationships. Leverage expertise to enhance service delivery and support client retention through...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.