Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$134K - $236K *

Shape the future of enterprise change by designing human-centered strategies that empower employees and leaders. Drive innovation and excellence in change management while fostering organizational cap...

California, USRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$400K - $500K *

Drive growth in the Media, Entertainment, Gaming, and Sports sector by leading a high-performing sales team, managing complex sales cycles, and building executive relationships to achieve ambitious re...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$119K - $179K *

Engage in driving customer success through project management and technical support. Collaborate with teams to enhance service delivery and customer satisfaction while leveraging your expertise in sof...

Bellevue, WARemote

Today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a team that's driving growth in Media & Entertainment by owning the full sales cycle, building relationships with key stakeholders, and expanding our presence across studios, networks, and platfo...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Grow enterprise SAP relationships by managing key accounts and driving new business. Leverage your expertise to expand client portfolios, develop strategic plans, and ensure client satisfaction while...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by building strategic partnerships with top clients, driving renewals and upsells. Own the sales process and collaborate with teams to ensure exceptional service and satisfaction w...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

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United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $200K *

Unlock potential by driving customer growth and engagement through consultative selling, leveraging AI insights to enhance account strategies and foster strong relationships with existing clients and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Lead strategic sales initiatives within the public sector, driving new business and expanding existing accounts. Manage complex SaaS deals, build strong relationships, and deliver tailored solutions t...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Join a team that's redefining market expansion by managing and optimizing field sales programs. Drive recruitment, training, and process improvements to ensure success in newly launched markets across...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Transportation

$144K - $200K *

Accelerate public safety initiatives by leading a regional sales team, enhancing team performance, and driving strategic growth in drone technology for emergency response agencies across the U.S...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$134K - $160K *

Shape the future of developer marketing by leading global initiatives that drive engagement and adoption. Collaborate across teams to create impactful campaigns and ensure a unified brand voice, trans...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $149K *

Create impactful eLearning experiences to enhance revenue team performance. Collaborate with stakeholders to design, implement, and analyze training programs that drive sales effectiveness and continu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $108K *

Advance client partnerships by managing outreach, proposals, and relationships. Collaborate with teams to drive revenue and leverage AI tools for efficiency in sales processes, ensuring alignment with...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$136K - $204K *

Drive the development of AI and technology certification programs for law schools, enhancing legal education engagement and establishing Clio as a trusted partner in the academic community through inn...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$126K - $208K *

Accelerate progress at a global scale by driving partner alignment and co-innovation in the Autonomous Workforce practice. Leverage ServiceNow technologies to enhance market strategies and deliver imp...

New York, NYRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$141K - $189K *

Engage with key stakeholders to drive strategic growth in existing and new accounts. Leverage consultative selling to understand customer needs and deliver tailored solutions, ensuring alignment with...

North Carolina, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion enterprise communications and change initiatives, enhancing employee engagement and understanding. Collaborate across departments to ensure clear, consistent messaging and drive organizationa...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $150K *

Drive new business acquisition and revenue growth by proactively selling innovative FinTech solutions to enterprise clients, while managing complex sales cycles and building strategic relationships wi...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Transform client relationships by driving new business opportunities within existing accounts. Leverage your sales expertise to identify needs, engage stakeholders, and collaborate with teams to deliv...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $170K *

Unlock the potential of enterprise data architecture by designing secure, scalable solutions for employee data using Databricks. Collaborate with cross-functional teams to implement governance, compli...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $190K *

Drive strategic ERP and Finance transformations by guiding clients through assessments, technology alignment, and Workday implementations. Leverage your expertise to shape visions, foster relationship...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Help us drive growth in the Public Sector by engaging with State, Local, and Education organizations. Leverage your sales expertise to build relationships, close deals, and expand our presence in a dy...

Washington, DCRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $214K *

Strategize and drive new business growth in state government sectors, leveraging enterprise sales expertise to enhance customer relationships and achieve revenue targets across multiple initiatives an...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.