Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$255K - $300K *

Join a team that's redefining enterprise sales by owning the full sales cycle, engaging C-suite executives, and driving impactful solutions in a fast-paced environment. Your consultative approach will...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Advance customer success by managing mid-market accounts, driving growth, and fostering relationships. Collaborate with internal teams to enhance client experiences and achieve revenue targets while n...

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2 days ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $165K *

Empower growth by leading strategic partnerships in the insurance sector. Drive revenue and client retention through innovative solutions and deep industry insights, while managing complex sales cycle...

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2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$96K - $145K *

Transform service delivery for complex accounts by ensuring SLAs and KPIs are met. Lead governance, performance management, and continuous improvement initiatives while building trusted relationships...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $136K *

Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...

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Reposted today

  •   Less than 5 years exp.  •   Information Technology

$130K - $150K *

Unlock potential by leading the marketing strategy for a security partner ecosystem, managing investments, and optimizing performance. Collaborate across teams to ensure alignment with business priori...

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Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Drive customer support excellence by managing a frontline team to ensure timely resolutions, operational efficiency, and a culture of continuous improvement, paving the way for stellar service in heal...

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Reposted 5 days ago

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$150K - $180K *

Drive growth and accelerate AWS business by building strategic relationships with enterprise clients in Banking, Insurance, and Wealth Management. Collaborate with cross-functional teams to deliver hi...

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Today

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$87K - $135K *

Unlock your potential by leading a dynamic Knowledge Management program that enhances IT support services, fosters collaboration, and drives efficiency for a large-scale enterprise environment. Make a...

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2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $235K *

Lead the charge in securing K-12 district accounts, driving full-cycle sales from prospecting to closing. Engage with district leaders, navigate procurement processes, and maintain a robust pipeline a...

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3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $175K *

Accelerate progress at enterprise accounts by driving new business and expansion revenue. Leverage your expertise in B2B SaaS sales to manage the full sales cycle, build relationships, and identify gr...

Washington, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $95K *

Empower innovation in mobile advertising by leveraging expertise in measurement and fraud mitigation. Collaborate with stakeholders to enhance adtech solutions and navigate the evolving landscape of d...

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2 weeks ago

  •   5 - 7 years exp.  •   Media

$366K - $472K *

Transform client relationships by leading strategic initiatives and cross-functional teams. Drive technology solutions for a major financial services firm, ensuring seamless delivery and executive eng...

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2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$135K - $160K *

Empower your career by leading a dynamic team in strategic account management, driving product adoption, and maximizing growth for top-tier clients in the media and technology sectors. Shape the futur...

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  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in expanding and retaining key Enterprise accounts, driving revenue growth through strategic account management and team leadership. Own the commercial outcomes, ensuring multi-product...

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2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$200K - $300K *

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2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$112K - $193K *

Transform healthcare technology by leading product strategy and execution for a revenue integrity solution. Drive innovation, engage stakeholders, and optimize outcomes to enhance hospital operations...

Draper, UTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $195K *

Elevate product marketing by creating compelling collateral for AI solutions, collaborating with product teams, and aligning messaging across audiences, while ensuring materials are current and impact...

Austin, TXRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $266K *

Lead transformative customer engagements by managing relationships, guiding project teams, and driving innovative solutions. Collaborate with stakeholders to ensure successful delivery and account gro...

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3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive customer success by managing relationships and overseeing project delivery, ensuring quality and compliance. Act as a thought leader, guiding clients through transformation while collaborating w...

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3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $160K *

Inspire exceptional customer service as a hands-on leader, optimizing support processes and enhancing team performance. Drive measurable improvements in customer satisfaction and employee engagement t...

Oxnard, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $170K *

Empower customer satisfaction by managing complex programs, bridging engineering and supply chain teams, and ensuring operational excellence through effective governance and communication with enterpr...

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5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Lead the execution and optimization of programmatic campaigns, fostering client relationships and mentoring team members to achieve strategic goals and enhance performance in a collaborative environme...

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3 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Drive customer success by leading enterprise engagements and deploying AI solutions. Collaborate with cross-functional teams to ensure operational impact and long-term partnerships, enhancing efficien...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with healthcare and life sciences organizations to drive sales growth. Own the full sales cycle, from prospecting to closing, while building relationships with key stakeholders and expanding ac...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.