Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Join us to drive enterprise sales in the Insurance sector, leveraging your SaaS expertise to build strategic partnerships. You'll manage complex sales cycles, engage stakeholders, and deliver tailored...

Lehi, UTRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Unlock your potential by leading the operational backbone of a new Customer Experience Center. Drive launch readiness, manage vendor relationships, and ensure seamless program execution to deliver exc...

Waukesha, WIRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$152K - $190K *

Shape the future of IoT by driving complex sales to mid-sized customers, forging impactful relationships, and leading the charge in the digital transformation of essential industries. Enjoy a fully re...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$124K - $156K *

Shape the future of AI Services by owning product strategy and execution. Collaborate with engineering teams to define agentic capabilities, drive tool strategies, and establish AI quality standards t...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Lead strategic business development initiatives to drive new client acquisition and revenue growth in the Consumer Goods, Retail, and Travel sectors, leveraging industry expertise and relationships to...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in driving new business acquisition and expanding opportunities across Consumer Goods, Retail, and Travel sectors. Leverage industry expertise to build relationships and position as a...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$272K - $374K *

Lead the charge in driving sales within Federal Health accounts, leveraging your expertise in big data and cloud technologies to exceed revenue targets and foster strong client relationships. Collabor...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in strategic enterprise sales, managing complex accounts and building C-suite relationships to drive long-term revenue across key verticals. Navigate intricate sales cycles and complia...

Tampa, FLRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $93K *

Grow your career with this strategic role that drives client engagement and marketing program execution across diverse accounts, leveraging data insights and creativity to enhance employee experience...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $125K *

Serve as the primary liaison for key clients, ensuring satisfaction and engagement through tailored solutions and proactive strategies. Drive retention and maximize value by leveraging a comprehensive...

Iselin, NJRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$180K - $190K *

Deliver innovative solutions by acquiring Fortune 500 clients, leading complex sales cycles, and building executive relationships. Drive value through AI insights and strategic partnerships, ensuring...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $110K *

Transform client relationships by driving engagement and optimizing healthcare outcomes through strategic planning, data analysis, and proactive issue resolution. Collaborate with internal teams to en...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Advance client partnerships by managing strategic initiatives, driving engagement, and optimizing healthcare solutions. Collaborate with internal teams to enhance service delivery and achieve clinical...

Missouri, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$185K - $297K *

Lead the execution of innovative onboarding strategies, driving customer success through insights and support resolution. Collaborate with cross-functional teams to enhance product utilization and def...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$140K - $190K *

Empower our sales team by driving strategic growth in key accounts. Leverage your expertise in Enterprise SaaS to navigate complex sales in the Life Sciences sector, fostering partnerships and deliver...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$300K *

Drive enterprise sales success by leading complex cycles, building strategic relationships, and collaborating with cross-functional teams to enhance Zuddl's offerings and achieve measurable results in...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Accelerate progress at a leading tech firm by driving go-to-market planning and operational execution. Lead strategic initiatives, manage forecasting, and enhance cross-functional alignment to support...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as a strategic partner to senior living operators, driving adoption and ROI. Leverage your clinical expertise and commercial acumen to enhance client relationships and ensure succe...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$286K - $315K *

Join a team that drives growth by managing strategic accounts and fostering relationships. You'll coordinate with various teams to ensure successful adoption of solutions within large enterprises whil...

United StatesRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Information Technology

$151K - $189K *

Join a team that's driving enterprise growth through strategic sales initiatives. Collaborate cross-functionally to exceed revenue goals while building lasting relationships with customers and partner...

Texas, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Engage with complex customer accounts as a trusted advisor, driving adoption and optimization of solutions. Leverage technical expertise and strategic account management to enhance customer satisfacti...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $214K *

Lead the charge in driving enterprise sales within higher education, fostering relationships with key stakeholders, and executing strategies to expand existing accounts while ensuring customer satisfa...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Unlock potential by leading global integrated campaigns that drive pipeline and revenue. As a player-coach, you'll manage a high-performing team while executing multi-channel strategies that align wit...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in developing a high-performing sales team, driving strategy and coaching for Account Executives. Collaborate cross-functionally to optimize processes and enhance pipeline initiatives...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $250K *

Unlock potential by mastering strategic sales approaches to exceed revenue goals, cultivating relationships with customers, and collaborating with internal teams to deliver tailored solutions while st...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.