Director, Technical Support Jobs in Waltham, MA

Empower client technology strategies through trusted advisory relationships, ensuring optimal alignment with business goals while driving proactive solutions and stability across diverse IT environmen...

Drive operational excellence and cross-functional alignment for global platform teams, ensuring measurable impact and continuous improvement. Lead a diverse team, fostering accountability while collab...

Elevate support operations by leading a dynamic team to enhance customer experience. Design scalable processes and implement a modern ticketing platform to drive efficiency and improve service quality...

Analyze complex IT challenges and deliver exceptional support while enhancing cloud and systems administration. Collaborate with global teams to implement AI solutions and improve IT processes, focuse...

Optimize global support operations by driving transformation and excellence, empowering teams through AI-augmented strategies while ensuring customer satisfaction and operational efficiency across div...

Unlock growth as you lead U.S. revenue strategies, drive client expansion, and build a results-oriented sales team in the evolving cybersecurity landscape, engaging executive stakeholders to maximize...

Join a team that's driving technical innovation through scalable, secure software solutions. As a senior leader, you'll architect, develop, and mentor while leveraging modern technologies and best pra...

Join us to enhance post-sales customer relationships for strategic accounts, ensuring proactive support, timely resolutions, and the maintenance of strong partnerships while driving customer success a...

Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...

Engage deeply with customers to resolve technical challenges and optimize their network management using NetBox. Collaborate with cross-functional teams to ensure product adaptation and success while...

Oversee comprehensive testing strategies and quality compliance for U.S. healthcare payer systems, ensuring successful implementations and regulatory readiness across various platforms while managing...

Drive sales strategy and value by collaborating with cross-functional teams to develop proposals, pricing models, and go-to-market strategies that enhance client relationships and support organization...

Join a team that's redefining IT Quality Management, ensuring systems meet global compliance while driving efficiency. Lead oversight on critical IT systems and policies, establishing best practices f...

Unlock potential by serving as a trusted technical advisor in a customer-facing role. Tackle complex issues, design internal tools, and lead customer engagement while driving innovative solutions acro...

Join a team that's shaping project management excellence by leading client initiatives with diverse teams. You'll drive project delivery and foster cross-functional collaboration in a dynamic remote e...

Champion growth by leading a high-performing sales team focused on K-12 education, driving revenue and pipeline targets while engaging with key stakeholders and ensuring alignment with customer needs...

Join a team that's redefining distribution strategy in the U.S. pharmaceutical landscape. Lead the Trade Operations team in delivering operational excellence for specialty and complex therapies while...

Manage a high-performing technical support engineering team, driving escalation quality and improving customer satisfaction. Collaborate with engineering to ensure seamless resolution pathways and pro...

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

Elevate brand storytelling by leading a dynamic content team to create compelling, human-focused narratives that drive engagement and support market growth. Collaborate cross-functionally to harness i...

Join a team that's pivotal in managing critical customer incidents and escalations. As a senior leader, you will drive operational strategy, influence cross-functional teams, and enhance service deliv...

Lead the charge in driving technical excellence by managing a high-performing team of Technical Account Managers, ensuring optimal customer experience and operational success for our Elite clients in...

Lead the charge in transforming Warehouse and Transportation Management capabilities through strategic program execution, agile methodologies, and cross-functional leadership to drive growth and conti...

Engage in driving effective product support by managing issues, enhancing processes, and collaborating across teams to ensure smooth operations and improved user experience while ensuring clear commun...

Engage as a Technical Product Manager to define and drive AI ISV Partner Program strategies, bridging partner capabilities and market needs to enhance Dell's AI solutions ecosystem and maximize custom...