Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$80K - $95K *
Inspire and lead a technical operations team to exceed performance goals, enhancing customer satisfaction while ensuring quality service and safety in fiber-optic network operations. Foster talent dev...
Reposted 1 week ago
$92K - $170K *
Drive innovation by designing, implementing, and maintaining complex software solutions. Collaborate with teams to translate business needs into technical specifications, ensuring seamless integration...
3 weeks ago
Principal Product Manager, HTS API Marketplace
$150K - $180K *
Shape the future of enterprise API solutions by defining and commercializing the HTS API Marketplace, driving product development, partner experiences, and revenue growth through innovative 0-to-1 pro...
Reposted 3 weeks ago
Head of Sales Engineering (Gracenote Division)
$150K - $180K *
Drive success by leading a technical sales engineering team to enhance client partnerships, develop solutions, and deliver tailored strategies in the evolving media and technology landscape. Collabora...
3 weeks ago
$100K - $140K *
Elevate your career by driving sales growth in a dynamic role focused on nurturing existing accounts and acquiring new ones in the public sector. Flourish in an autonomous environment while shaping cl...
3 weeks ago
$130K - $155K *
Advance operational excellence by leading a high-performing Field Service team across North America. Drive customer satisfaction, employee engagement, and continuous improvement while ensuring safe an...
6 days ago
$130K - $160K *
Empower a high-performing team of Field Service Engineers across North America, driving operational excellence and customer satisfaction while ensuring compliance and continuous improvement in service...
6 days ago
Principal, Data Center Supply Chain Lead
$150K - $180K *
Shape the future of datacenter procurement by driving strategies for critical infrastructure, leading negotiations, and partnering cross-functionally to ensure seamless project execution and cost-effe...
3 weeks ago
$104K - $155K *
Lead the charge in customer-focused project management, ensuring effective delivery of technical solutions while coordinating with diverse stakeholders and fostering strong relationships for successfu...
Reposted today
Sr. Engineering Director, Supply Chain and Order Management Systems
$205K - $240K *
Shape the future of supply chain technology by leading engineering teams in optimizing platforms for logistics and order management. Drive innovation and efficiency while managing a diverse team of ex...
Today
Enterprise Customer Success Manager
$98K - $127K *
Join a team that engages with top customers, transforming their operations through customized solutions and deep partnership while collaborating cross-functionally in a hyper-growth environment, impac...
Reposted 5 days ago
Enterprise Customer Success Manager
$97K - $131K *
Empower global operations through strategic partnership management, leading major accounts to enhance safety and efficiency while collaborating cross-functionally to drive impactful technology solutio...
Reposted 3 weeks ago
Enterprise Customer Success Manager
$97K - $148K *
Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...
Reposted 3 weeks ago
Principal Forward Deployed Engineer
$145K - $175K *
Shape the future of AI engineering by leading technical solutions, mentoring teams, and driving production outcomes in a collaborative environment focused on innovation and operational excellence...
2 days ago
Director, Specialty Pharmacy, Trade, & Distribution
$189K - $246K *
Champion specialty pharmacy operations by leading account management, trade, and distribution efforts. Drive strategic partnerships and operational improvements to enhance patient access and service q...
2 weeks ago
$125K - $150K *
Take ownership of shaping the future of Enterprise Customer Education by defining strategies, leveraging data, and leading teams to drive impactful outcomes that transform client engagement and enable...
Reposted 4 weeks ago
$140K - $175K *
Drive operational excellence by leading strategic initiatives and managing a team to enhance Care Operations. Transform high-level strategies into scalable systems that improve care delivery and patie...
1 week ago
Manager, Facilities / Gestionnaire, installations
$80K - $95K *
Elevate your career by overseeing facilities management and real estate projects. Collaborate with teams to ensure optimal environments, manage contractors, and lead initiatives that enhance operation...
2 weeks ago
Director, Operations Portfolio & Planning
$80K - $135K *
Collaborate to design a centralized operations portfolio management framework, ensuring alignment across product delivery and operational initiatives. Lead strategic planning to drive efficiency and t...
4 weeks ago
Senior Technical Account Manager
$110K - $130K *
Engage with complex customer accounts as a trusted advisor, driving adoption and optimization of solutions. Leverage technical expertise and strategic account management to enhance customer satisfacti...
2 weeks ago
Senior Technical Account Manager
$110K - $130K *
Transform customer relationships by providing expert technical support and advocacy. Engage with key accounts to resolve complex issues, ensuring their success and satisfaction with our technology and...
3 weeks ago
FSP-Senior Bioanalytical Study Manager
$110K - $130K *
Unlock potential by leading a diverse portfolio of projects, ensuring client satisfaction and operational excellence. Drive efficiency, manage resources, and serve as the primary liaison between clien...
1 week ago
Director, Software Sales- Upper Mid-Market
$160K - $180K *
Join a team that's dedicated to driving revenue growth in the upper mid-market. Lead and develop a high-performing software sales team, optimize partner strategies, and achieve measurable results in t...
Reposted 1 week ago
$120K - $145K *
Take ownership of the software development lifecycle, designing and implementing innovative solutions that enhance global health and environmental outcomes while collaborating with cross-functional te...
Today
$110K - $140K *
Join a team that's driving growth in dental financing by managing key accounts, building relationships, and leveraging data to enhance practice performance. Your consultative approach will empower pra...
Today
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.