Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$126K - $145K *

Join a team that's dedicated to ensuring compliance and quality in GxP computer systems. Oversee validation and lifecycle management across clinical, quality, and manufacturing environments while coll...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $160K *

Design innovative solutions for a secure online proctored testing platform, guiding engineering teams in modernizing architecture and ensuring scalable, reliable delivery while enhancing candidate and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Lead the charge in driving growth for our Guidewire InsuranceNow practice by developing strategic relationships, generating new business opportunities, and executing revenue strategies across the US i...

United StatesRemote

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$142K - $197K *

Drive strategic improvements and operational efficiency in Partnerships by establishing frameworks, integrating AI solutions, and optimizing team performance, all while collaborating with cross-functi...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Unlock potential by leading strategic sales initiatives that drive growth and forge strong relationships with key retail and eCommerce clients in a fast-paced environment requiring frequent travel. In...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$96K - $205K *

Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$149K - $173K *

Lead quality and food safety initiatives across North America, ensuring compliance and audit readiness. Drive continuous improvement and operational excellence through technical expertise and collabor...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$124K - $211K *

Transform your career by leading underwriting teams, driving pricing strategies, and ensuring financial performance. Collaborate across departments to influence business growth and deliver sustainable...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$105K - $155K *

Engage with OEM customers to drive sales growth, manage projects, and negotiate contracts. Lead initiatives from conception to completion while analyzing key data to forecast future sales expectations...

Detroit, MIRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's dedicated to delivering complex NICE solutions for Public Safety. As a hands-on technical lead, you'll manage installations, upgrades, and troubleshooting, ensuring successful imple...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $147K *

Lead the charge in developing innovative software solutions by collaborating with cross-functional teams, shaping product roadmaps, and delivering high-quality user interfaces and APIs that enhance us...

Kentucky, USRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$145K - $175K *

Join a team that's redefining AI-driven solutions by leading product development for an innovative tech concierge. Drive the evolution of agent capabilities, ensuring quality and reliability while col...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Join us to lead a dedicated team in project management, overseeing preconstruction planning, execution, and delivery for solar and energy storage projects. Drive strategies, ensure profitability, and...

Richmond, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

Today

  •   8 - 10 years exp.  •   Transportation

$105K - $155K *

Shape project success by leading engineering efforts, managing budgets, and ensuring compliance with industry standards. Collaborate with teams to deliver high-quality results on time and within scope...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$214K - $309K *

Optimize our Kubernetes platform as you lead initiatives that enhance reliability and scalability across cloud and on-premises settings. Collaborate with teams to achieve critical goals while mentorin...

San Francisco, CARemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$90K - $250K *

Accelerate your career by driving new business in the SLED sector. Own your territory, build strategic relationships, and deliver innovative IT solutions with support from top-tier engineering teams a...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Optimize engagement and monetization strategies for an AI-driven product, transforming customer interactions into measurable growth. Lead cross-functional teams to innovate and implement effective use...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of operations to enhance performance, customer satisfaction, and continuous improvement. Lead support teams, manage incidents, and ensure compliance with standards while driving account...

Nashville, TNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Advance program execution by leading cross-functional teams to deliver AI initiatives. Collaborate with remote developers, manage Agile processes, and ensure alignment with business goals while drivin...

Pleasant Grove, UTRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $190K *

Innovate solutions by leading the strategy and implementation of AI and automation in critical facilities operations, translating operational challenges into digital advancements to enhance safety, ef...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive strategic growth by managing client accounts and expanding market share. Collaborate with internal teams to deliver tailored solutions and ensure client satisfaction while mentoring team members...

Arizona, USRemote

Today

  •   Less than 5 years exp.  •   Legal & Accounting

$115K - $140K *

Accelerate progress at our inverter field services by leading technical direction, managing operations, and ensuring safety and quality for utility-scale solar projects across North America, with a fo...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$95K - $115K *

Oversee and lead a technical services team, ensuring efficient 24x7 network operations and advanced troubleshooting of IT systems. Drive quality and improve processes while actively engaging with both...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $250K *

Unlock potential by driving strategic partner relationships and collaborating across teams to enhance solution development, enabling partners to achieve measurable outcomes while promoting business gr...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.