Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$80K - $135K *

Lead a dynamic team to enhance accessibility in assessment content. Collaborate with cross-functional partners to shape strategies and standards, ensuring compliance with accessibility guidelines whil...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$141K - $268K *

Lead the charge in developing and supporting critical cloud platform components, driving strategic initiatives and managing a global engineering team to enhance Ford's connected vehicle capabilities i...

Atlanta, GARemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $198K *

Shape the future of supply chain management by leading Agile project delivery, ensuring compliance, and fostering collaboration across teams to optimize logistics and enhance performance metrics withi...

Rockville, MDRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in optimizing customer operations by enhancing support and service delivery. Drive team performance, improve workflows, and leverage AI to elevate customer experience and satisfaction...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Lead the charge in managing large-scale OSP fiber optic programs, ensuring successful execution across engineering, construction, and operations. Drive strategic initiatives, oversee budgets, and enga...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$67K - $108K *

Explore a dynamic role supporting outside plant projects, ensuring material accuracy and inventory management. Collaborate with teams to enhance processes and track construction milestones while maint...

Appleton, WIRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Shape the future of federal technology by driving enterprise sales within strategic System Integrator accounts, fostering relationships, and leading complex sales cycles from identification to closure...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $170K *

Optimize customer onboarding and system integrations as a ServiceNow Technical Consultant. Drive end-to-end implementations, ensuring smooth configurations, effective UAT, and high-quality service del...

Austin, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$190K - $275K *

Lead the strategy and execution of AI and workflow capabilities, driving innovative solutions that enhance user experience and business outcomes across a scalable product suite. Mentor a team of Produ...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$135K - $160K *

Transform the content landscape by spearheading product strategy and enhancing customer experiences. Leverage AI and market insights to innovate a comprehensive product portfolio while ensuring editor...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$74K - $99K *

Accelerate progress at our Service Excellence Team by supporting Incident, Problem, and Change Management processes. This role offers hands-on experience and growth opportunities in IT Service Managem...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$117K - $195K *

Transform ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to ensure compliance and optimize performance across various modules while...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $263K *

Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $209K *

Elevate your career by leading a dynamic sales team to drive growth and customer success. You'll strategize and execute regional initiatives, ensuring collaboration across departments while fostering...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $209K *

Drive growth and customer success as a strategic leader, guiding a high-performing sales team to exceed targets and enhance client relationships while fostering collaboration across departments for op...

Atlanta, GARemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $209K *

Transform your career by leading a dynamic sales team to drive growth, enhance customer success, and achieve ambitious revenue targets. Collaborate across functions to create impactful strategies and...

Dallas, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$125K - $209K *

Elevate your career by leading a dynamic sales team to drive growth, enhance customer success, and achieve ambitious revenue targets. Collaborate across functions to shape strategies that ensure marke...

Washington DC, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive your career with a role focused on firmware validation, engaging in test strategy development, and collaborating with cross-functional teams to ensure the quality and performance of firmware thr...

Washington, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $130K *

Transform enterprise client relationships by leveraging your technical expertise to drive strategic success, ensuring alignment between business goals and infrastructure needs while fostering collabor...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Lead and develop dynamic engineering teams to enhance communication systems that improve health equity outcomes for underserved patients. Drive technical direction, manage shared codebases, and collab...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Lead the strategic direction of Creator Command Centers, ensuring mission-driven organizations effectively engage their audiences through innovative narrative strategies and creator-led initiatives...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$120K - $160K *

Lead the future of automation across a vast manufacturing network, providing strategic vision and technical solutions to enhance efficiency and productivity in operations. Act as a key expert driving...

Mentor, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$350K *

Drive revenue growth by developing executive-level relationships, owning end-to-end customer engagements, and executing complex sales strategies within strategic enterprise accounts in a dynamic remot...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $256K *

Join a team that's redefining CMC strategies in life sciences. You'll engage with industry leaders, drive software adoption, and shape market narratives to enhance product lifecycle management and ope...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Unlock your potential as you design and implement cutting-edge protective relay systems, ensuring safety and efficiency across multiple projects while collaborating with engineers and clients to deliv...

Tennessee, USRemote

4 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.