Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$100K - $120K *

Elevate your career by developing and supporting NCR Atleos financial software solutions for ATMs. Collaborate with teams to deliver complex solutions, ensuring quality and performance while providing...

Ontario, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in managing clinical administration teams, ensuring operational excellence through coaching, training, and performance management. Collaborate with senior management on strategic initi...

North Carolina, USRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$132K - $180K *

Drive impactful GTM systems strategy by optimizing processes and technology. Collaborate with cross-functional teams to enhance customer engineering workflows, ensuring alignment and continuous improv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$186K - $250K *

Unlock potential by leading a high-performing HEOR team to drive payer engagement and market access strategies, translating complex data into actionable insights that enhance patient access to innovat...

Raleigh, NCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $185K *

Unlock business growth by leading technical scoping, managing client relations, and guiding consultants. This hybrid role integrates project management with hands-on consulting to ensure accurate prop...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $125K *

Join a team that's driving innovation in billing and data platforms. As a Senior Product Owner, you'll lead agile delivery, manage complex features, and ensure high-quality releases while collaboratin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $125K *

Champion the delivery of innovative solutions across Billing and Data platforms. Leverage your expertise to drive product ownership, manage Agile processes, and ensure high-quality releases while coll...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $240K *

Drive customer success across the Americas by leading a high-performing team focused on retention, expansion, and satisfaction, ensuring operational excellence in both pre and post-sales experiences f...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$195K - $307K *

Take ownership of critical technical programs, transforming strategic business objectives into actionable systems solutions while leading cross-functional teams to optimize and enhance platform perfor...

Seattle, WARemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$122K - $187K *

Grow your career by driving strategic sales initiatives within key accounts. Collaborate with C-suite executives to deliver tailored technology solutions, ensuring exceptional customer experiences whi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $215K *

Innovate by driving real-time communications strategies and partner engagement. Shape impactful narratives during breaking news while building scalable programs that connect communications outcomes to...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining scientific data management in drug discovery. Lead the scientific data team, bridging scientists and engineers to ensure data integrity, quality, and innovative solutions...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $135K *

Shape the future of product marketing by leading cross-functional initiatives, crafting compelling messaging, and driving go-to-market strategies across diverse sectors, ensuring alignment and growth...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $110K *

Drive successful project delivery by leading cross-functional teams, managing timelines, budgets, and stakeholder engagement. Ensure alignment with business objectives and quality standards throughout...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$142K - $184K *

Champion the development and operational deployment of vehicle firmware, leveraging IoT data to enhance fleet safety and efficiency through collaborative efforts with cross-functional teams...

CanadaRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$154K - $260K *

Innovate and drive technical strategy for AI-powered products at scale. Empower teams to build transformative software solutions, oversee complex projects, and deliver exceptional results that reshape...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $116K *

Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$73K - $100K *

Accelerate progress at the intersection of technology and customer experience, guiding clients through successful implementation and adoption of technical solutions while equipping internal teams for...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Media

$155K - $170K *

Lead complex research initiatives by transforming business questions into actionable insights. Collaborate with clients to design robust studies, ensuring methodological integrity and advancing resear...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$135K - $160K *

Shape the future of customer deployments by collaborating with technical teams to solve complex infrastructure challenges, drive product improvements, and ensure operational success in large-scale env...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$195K - $325K *

Drive a culture of cyber risk accountability by leading Technology Risk & Compliance initiatives across Global Supply Chain and Operational Technology, ensuring alignment with business needs and regul...

Philadelphia, PARemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in enhancing user onboarding and product adoption through deep analysis of customer journeys and designing impactful experiences that drive growth in a B2B SaaS environment...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Lead the charge in developing Fleetio's connected-vehicle data strategy and product line from the ground up. Drive innovative data solutions, partnerships, and user experiences that enhance fleet oper...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.