Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Professional Services Engineer III
$100K - $120K *
Elevate your career by developing and supporting NCR Atleos financial software solutions for ATMs. Collaborate with teams to deliver complex solutions, ensuring quality and performance while providing...
2 weeks ago
FSP Manager Clinical Operations
$110K - $130K *
Lead the charge in managing clinical administration teams, ensuring operational excellence through coaching, training, and performance management. Collaborate with senior management on strategic initi...
Today
Senior Analyst, GTM Systems & Tools (Customer Engineering)
$132K - $180K *
Drive impactful GTM systems strategy by optimizing processes and technology. Collaborate with cross-functional teams to enhance customer engineering workflows, ensuring alignment and continuous improv...
2 weeks ago
Sr. DevOps Engineer - Federal Customer
$125K - $150K *
Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...
Reposted 4 days ago
$186K - $250K *
Unlock potential by leading a high-performing HEOR team to drive payer engagement and market access strategies, translating complex data into actionable insights that enhance patient access to innovat...
2 weeks ago
$100K - $185K *
Unlock business growth by leading technical scoping, managing client relations, and guiding consultants. This hybrid role integrates project management with hands-on consulting to ensure accurate prop...
Reposted 2 weeks ago
$110K - $125K *
Join a team that's driving innovation in billing and data platforms. As a Senior Product Owner, you'll lead agile delivery, manage complex features, and ensure high-quality releases while collaboratin...
3 weeks ago
$110K - $125K *
Champion the delivery of innovative solutions across Billing and Data platforms. Leverage your expertise to drive product ownership, manage Agile processes, and ensure high-quality releases while coll...
3 weeks ago
$180K - $240K *
Drive customer success across the Americas by leading a high-performing team focused on retention, expansion, and satisfaction, ensuring operational excellence in both pre and post-sales experiences f...
3 weeks ago
Senior Principal Technical Program Manager
$195K - $307K *
Take ownership of critical technical programs, transforming strategic business objectives into actionable systems solutions while leading cross-functional teams to optimize and enhance platform perfor...
3 weeks ago
Director of Strategic Accounts- Mid-Market MS/SC/AL
$122K - $187K *
Grow your career by driving strategic sales initiatives within key accounts. Collaborate with C-suite executives to deliver tailored technology solutions, ensuring exceptional customer experiences whi...
1 week ago
Senior Manager, Communications
$150K - $215K *
Innovate by driving real-time communications strategies and partner engagement. Shape impactful narratives during breaking news while building scalable programs that connect communications outcomes to...
1 week ago
$150K - $180K *
Join a team that's redefining scientific data management in drug discovery. Lead the scientific data team, bridging scientists and engineers to ensure data integrity, quality, and innovative solutions...
2 weeks ago
$125K - $135K *
Shape the future of product marketing by leading cross-functional initiatives, crafting compelling messaging, and driving go-to-market strategies across diverse sectors, ensuring alignment and growth...
3 weeks ago
$100K - $110K *
Drive successful project delivery by leading cross-functional teams, managing timelines, budgets, and stakeholder engagement. Ensure alignment with business objectives and quality standards throughout...
1 week ago
$142K - $184K *
Champion the development and operational deployment of vehicle firmware, leveraging IoT data to enhance fleet safety and efficiency through collaborative efforts with cross-functional teams...
Reposted 1 week ago
$154K - $260K *
Innovate and drive technical strategy for AI-powered products at scale. Empower teams to build transformative software solutions, oversee complex projects, and deliver exceptional results that reshape...
Reposted 3 weeks ago
$70K - $116K *
Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...
4 weeks ago
Technical Customer Enablement Manager
$73K - $100K *
Accelerate progress at the intersection of technology and customer experience, guiding clients through successful implementation and adoption of technical solutions while equipping internal teams for...
Reposted 3 weeks ago
Sr. Director, Technical Researcher
$155K - $170K *
Lead complex research initiatives by transforming business questions into actionable insights. Collaborate with clients to design robust studies, ensuring methodological integrity and advancing resear...
1 week ago
$135K - $160K *
Shape the future of customer deployments by collaborating with technical teams to solve complex infrastructure challenges, drive product improvements, and ensure operational success in large-scale env...
3 weeks ago
Senior Director, Technology Risk & Compliance Business Partners - GSC & OT
$195K - $325K *
Drive a culture of cyber risk accountability by leading Technology Risk & Compliance initiatives across Global Supply Chain and Operational Technology, ensuring alignment with business needs and regul...
Today
$110K - $130K *
Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...
Today
Product Manager, Onboarding and Growth
$110K - $130K *
Lead the charge in enhancing user onboarding and product adoption through deep analysis of customer journeys and designing impactful experiences that drive growth in a B2B SaaS environment...
Reposted 1 week ago
Staff Product Manager, Connected Ecosystem
$130K - $155K *
Lead the charge in developing Fleetio's connected-vehicle data strategy and product line from the ground up. Drive innovative data solutions, partnerships, and user experiences that enhance fleet oper...
Reposted 3 days ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.