Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$100K - $120K *
Empower your career by transforming complex AI solutions into compelling, engaging stories. Collaborate across departments to deliver personalized demos that resonate with higher-ed leaders and enhanc...
Reposted 4 weeks ago
$100K - $125K *
Champion the development of healthcare marketing tools by guiding cross-functional teams through the product lifecycle, driving innovative features and optimizing user experiences to enhance HCP engag...
Reposted 6 days ago
$76K - $186K *
Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...
1 week ago
Associate Director, Product Quality
$117K - $189K *
Join a team that's shaping the future of pharmaceutical quality by leading compliance initiatives and building a robust Quality Management System to support innovative therapies in a dynamic, collabor...
1 week ago
$195K - $341K *
Champion quality improvement initiatives by developing and implementing clinical care standards. Lead operational strategies, ensure compliance with regulations, and provide training and support to en...
2 weeks ago
Sr. Software Engineer II, DevEx
$154K - $260K *
Develop AI-driven workflows to enhance CI/CD systems, ensuring safe, efficient software delivery. Collaborate with teams to reduce tech debt and improve production reliability while scaling engineerin...
3 weeks ago
Sr. Manager, Data Protection and Insider Risk
$181K - $301K *
Elevate your career by leading a global team focused on maturing data protection and insider risk strategies. Drive innovative solutions to protect sensitive information while collaborating with key s...
Reposted 2 weeks ago
$120K - $145K *
Empower your career by leading a dynamic disputes team to ensure timely resolution of cardholder claims, optimize operational efficiency, and minimize fraud losses while collaborating across the organ...
Today
$110K - $130K *
Empower project success by managing financial coordination, stakeholder relationships, and full-lifecycle oversight. Drive effective communication and risk management while adapting to changing priori...
2 weeks ago
Director of Operations - Critical Infrastructure
$141K - $172K *
Tackle operational challenges by leading large-scale project management initiatives, driving efficiency, and fostering client relationships to optimize growth and sustainability in critical infrastruc...
Reposted 4 weeks ago
Manager IT, Platform Production Support, Clinical & Provider
$118K - $196K *
Optimize team performance by leading analysts and software engineers in enhancing Clinical and Provider applications. Collaborate with stakeholders to ensure high system availability and streamline wo...
3 weeks ago
$175K - $400K *
Join a team that's shaping the future of digital supply chain management. You'll architect and optimize ERP, PLM, and inventory systems, ensuring data integrity and operational scalability across glob...
2 weeks ago
$150K - $180K *
Join a team that's shaping global regulatory strategy for rare disease therapies. In this pivotal role, you'll lead submissions and agency interactions across the US, EU, UK, and Japan, driving execut...
3 weeks ago
Manager, Engineering Solutions Sales
$110K - $130K *
Lead a national team of Sales Specialists to drive growth through effective sales execution, coaching, and strategic partnerships. Foster collaboration with regional teams while enhancing associate ca...
2 days ago
$162K - $238K *
Design and optimize R&D operations to enhance organizational effectiveness through data-driven insights, collaboration, and governance. Partner cross-functionally to drive continuous improvement and e...
3 weeks ago
IT Technical Training Lead (Senior)
$110K - $130K *
Lead the development and execution of technical training programs, ensuring alignment with enterprise modernization and operational priorities. Collaborate with stakeholders to enhance workforce profi...
Yesterday
Enterprise MarTech Program Manager
$120K - $130K *
Manage enterprise-wide MarTech programs, aligning cross-functional teams to drive B2C marketing initiatives. Translate business priorities into actionable plans, ensuring effective collaboration and m...
1 week ago
Executive Director, Growth Marketing (Remote)
$150K - $180K *
Transform marketing strategies and drive demand generation efforts while leading a high-performing team. Collaborate with sales to ensure alignment and support, enhancing buyer engagement and optimizi...
2 weeks ago
Account Executive - Integrator Sales
$95K *
Join a team that's driving growth by managing key Integrator accounts, developing sales strategies, and fostering relationships to exceed corporate goals in the material handling industry...
1 week ago
Senior Manager, Software Development
$95K - $135K *
Drive technical excellence and team growth by leading software development initiatives, managing resources, and ensuring project alignment with business goals while maintaining security and operationa...
Today
DIRECTOR OF MOBILE MAINTENANCE - REMOTE
$170K - $175K *
Drive the growth and operational excellence of a national mobile maintenance business, ensuring high-quality service delivery and effective team management across multiple markets while optimizing fin...
2 days ago
$225K - $275K *
Elevate healthcare standards by guiding medical policy and coding within a collaborative team. Leverage your expertise to enhance client relationships, improve payment accuracy, and drive strategic in...
Reposted 3 weeks ago
Senior Director, Energy Engineering Management
$150K - $180K *
Contribute to strategic leadership in engineering management, aligning execution with business goals. Drive portfolio success, enhance client satisfaction, and empower teams to optimize performance in...
1 week ago
Principal Product Manager, Lighthouse
$275K - $300K *
Transform customer experiences by leading the multi-location product initiative, driving strategy, and developing innovative solutions that scale across the platform for diverse users, empowering them...
Reposted 3 weeks ago
$75K - $90K *
Elevate your career by driving B2B demand generation through new client acquisition and account growth. Build strong relationships with key stakeholders while leveraging AI to enhance your sales strat...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.