Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$100K - $120K *

Empower your career by transforming complex AI solutions into compelling, engaging stories. Collaborate across departments to deliver personalized demos that resonate with higher-ed leaders and enhanc...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $125K *

Champion the development of healthcare marketing tools by guiding cross-functional teams through the product lifecycle, driving innovative features and optimizing user experiences to enhance HCP engag...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$76K - $186K *

Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $189K *

Join a team that's shaping the future of pharmaceutical quality by leading compliance initiatives and building a robust Quality Management System to support innovative therapies in a dynamic, collabor...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$195K - $341K *

Champion quality improvement initiatives by developing and implementing clinical care standards. Lead operational strategies, ensure compliance with regulations, and provide training and support to en...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$154K - $260K *

Develop AI-driven workflows to enhance CI/CD systems, ensuring safe, efficient software delivery. Collaborate with teams to reduce tech debt and improve production reliability while scaling engineerin...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$181K - $301K *

Elevate your career by leading a global team focused on maturing data protection and insider risk strategies. Drive innovative solutions to protect sensitive information while collaborating with key s...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Empower your career by leading a dynamic disputes team to ensure timely resolution of cardholder claims, optimize operational efficiency, and minimize fraud losses while collaborating across the organ...

Omaha, NERemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower project success by managing financial coordination, stakeholder relationships, and full-lifecycle oversight. Drive effective communication and risk management while adapting to changing priori...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$141K - $172K *

Tackle operational challenges by leading large-scale project management initiatives, driving efficiency, and fostering client relationships to optimize growth and sustainability in critical infrastruc...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$118K - $196K *

Optimize team performance by leading analysts and software engineers in enhancing Clinical and Provider applications. Collaborate with stakeholders to ensure high system availability and streamline wo...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $400K *

Join a team that's shaping the future of digital supply chain management. You'll architect and optimize ERP, PLM, and inventory systems, ensuring data integrity and operational scalability across glob...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's shaping global regulatory strategy for rare disease therapies. In this pivotal role, you'll lead submissions and agency interactions across the US, EU, UK, and Japan, driving execut...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Lead a national team of Sales Specialists to drive growth through effective sales execution, coaching, and strategic partnerships. Foster collaboration with regional teams while enhancing associate ca...

Norcross, GARemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$162K - $238K *

Design and optimize R&D operations to enhance organizational effectiveness through data-driven insights, collaboration, and governance. Partner cross-functionally to drive continuous improvement and e...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the development and execution of technical training programs, ensuring alignment with enterprise modernization and operational priorities. Collaborate with stakeholders to enhance workforce profi...

Chicago, ILRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $130K *

Manage enterprise-wide MarTech programs, aligning cross-functional teams to drive B2C marketing initiatives. Translate business priorities into actionable plans, ensuring effective collaboration and m...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Transform marketing strategies and drive demand generation efforts while leading a high-performing team. Collaborate with sales to ensure alignment and support, enhancing buyer engagement and optimizi...

West Palm Beach, FLRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$95K *

Join a team that's driving growth by managing key Integrator accounts, developing sales strategies, and fostering relationships to exceed corporate goals in the material handling industry...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $135K *

Drive technical excellence and team growth by leading software development initiatives, managing resources, and ensuring project alignment with business goals while maintaining security and operationa...

Emeryville, CARemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$170K - $175K *

Drive the growth and operational excellence of a national mobile maintenance business, ensuring high-quality service delivery and effective team management across multiple markets while optimizing fin...

Charlotte, NCRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$225K - $275K *

Elevate healthcare standards by guiding medical policy and coding within a collaborative team. Leverage your expertise to enhance client relationships, improve payment accuracy, and drive strategic in...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Contribute to strategic leadership in engineering management, aligning execution with business goals. Drive portfolio success, enhance client satisfaction, and empower teams to optimize performance in...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$275K - $300K *

Transform customer experiences by leading the multi-location product initiative, driving strategy, and developing innovative solutions that scale across the platform for diverse users, empowering them...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $90K *

Elevate your career by driving B2B demand generation through new client acquisition and account growth. Build strong relationships with key stakeholders while leveraging AI to enhance your sales strat...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.