Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Senior Director of Cloud Security
$150K - $235K *
Grow your career with a role leading cloud security strategy across multi-cloud environments. As a key decision-maker, you will enhance enterprise security frameworks while driving innovation, complia...
Reposted 6 days ago
$120K - $150K *
Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...
Reposted 3 weeks ago
$180K - $250K *
Join a team that's driving innovation in robotics and automation. Lead business development efforts in Warehouse/Logistics and Automotive sectors, securing strategic partnerships and pre-sales agreeme...
3 weeks ago
Director, Mid-Enterprise Sales, Ohio Valley
$325K - $375K *
Lead the charge in driving revenue growth by building and mentoring a high-performing sales team in the Mid-Enterprise segment, focusing on customer acquisition and market penetration in a competitive...
2 weeks ago
Detection Engineering Technical Leader
$150K - $190K *
Drive innovative detection solutions in a high-security environment, collaborating across teams to enhance security posture and engineering excellence while tackling emerging cyber threats with precis...
Reposted 2 weeks ago
$240K - $330K *
Unlock potential by leading a global enablement team to develop and implement a comprehensive strategy that enhances sales effectiveness and drives revenue growth across all customer-facing roles...
1 week ago
Senior Enterprise Implementation Consultant
$100K - $153K *
Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...
Reposted 3 weeks ago
Technical Client Success Specialist
$70K - $110K *
Lead the charge in ensuring an exceptional client experience by bridging communication between internal teams and clients, fostering strong relationships, and proactively addressing client needs while...
3 weeks ago
$120K - $150K *
Lead the Remote Sensing Department, delivering strategic and operational excellence by managing resources, optimizing processes, and ensuring high-quality outcomes in collaboration with various techni...
3 weeks ago
$120K - $150K *
Transform the remote sensing landscape by leading operations, overseeing projects, and driving innovation. Shape staff development and ensure high-quality deliverables through strategic resource manag...
3 weeks ago
$120K - $150K *
Join a team that leads the Remote Sensing Department, driving operations, technology, and quality systems to deliver innovative geospatial projects while mentoring a diverse team and ensuring successf...
3 weeks ago
$175K - $200K *
Deliver strategic leadership in remote sensing operations, ensuring optimal project delivery and resource management while overseeing a multidisciplinary team to enhance operational performance and te...
3 weeks ago
$120K - $150K *
Innovate and lead the Remote Sensing Department, driving operational excellence and technical delivery across complex projects while mentoring a team of experts to ensure cutting-edge quality in geosp...
3 weeks ago
Product Manager, MPro - REQ # 1443
$111K - $152K *
Join a team that's redefining sales tools in HVAC. Drive strategy and execution for a next-gen sales portal, collaborating with cross-functional teams to enhance user experience and meet business goal...
Today
$120K - $170K *
Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...
Yesterday
Senior Director, CEO Communications
$203K - $290K *
Empower impactful narratives as you architect and lead a global CEO communications strategy, translating complex tech innovations into compelling stories that resonate across media and digital platfor...
2 weeks ago
Director, Services Technology Risk
$142K - $234K *
Shape the future of technology risk management by leading initiatives that enhance security, resilience, and innovation. Collaborate with cross-functional teams to embed risk practices and drive scala...
3 days ago
Director, Business Development
$150K - $180K *
Transform your career by driving new business growth in enterprise accounts. Leverage your expertise in IT sales to identify key opportunities, build trusted relationships, and deliver strategic solut...
Reposted 2 weeks ago
Senior Director - Delivery Management
$160K - $200K *
Engage in strategic leadership to drive operational excellence and service delivery for global Digital Workplace Solutions. Lead teams, enhance client relationships, and optimize performance in a fast...
1 week ago
$155K - $170K *
Join a dynamic team to drive OEM integrations, ensuring technical excellence and partner success. Collaborate cross-functionally to deliver scalable solutions and enhance product alignment, while mana...
3 days ago
$95K - $115K *
Join a team that's dedicated to enhancing software solutions for ATMs and cash recyclers. This role involves evaluating, installing, and troubleshooting software while ensuring client satisfaction and...
2 weeks ago
Director, Technology Project Management (Annuity Modernization Program)
$149K - $223K *
Drive the delivery of a strategic technology transformation initiative, overseeing complex modernization programs to enhance efficiency and customer experience. Collaborate with cross-functional teams...
Reposted 2 weeks ago
ATC Deployment Enablement Manager
$132K - $208K *
Lead the charge in transforming data center network designs into seamless execution. Drive end-to-end delivery of infrastructure projects, ensuring timely and efficient deployment across multiple site...
Yesterday
Director of Platform Security Engineering
$220K - $235K *
Transform the future of cloud security by leading the platform security vision, integrating resilient practices, and mentoring teams to innovate securely, driving collaborative growth and risk reducti...
4 weeks ago
Managing Principal Consultant - Distribution
$125K - $150K *
Join a dynamic team to lead distribution consulting initiatives, drive operational excellence, and mentor engineers. Shape industry standards as the primary expert in distribution planning while foste...
Today
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.