Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$150K - $235K *

Grow your career with a role leading cloud security strategy across multi-cloud environments. As a key decision-maker, you will enhance enterprise security frameworks while driving innovation, complia...

RemoteRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $250K *

Join a team that's driving innovation in robotics and automation. Lead business development efforts in Warehouse/Logistics and Automotive sectors, securing strategic partnerships and pre-sales agreeme...

San Diego, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$325K - $375K *

Lead the charge in driving revenue growth by building and mentoring a high-performing sales team in the Mid-Enterprise segment, focusing on customer acquisition and market penetration in a competitive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $190K *

Drive innovative detection solutions in a high-security environment, collaborating across teams to enhance security posture and engineering excellence while tackling emerging cyber threats with precis...

Denver, CORemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$240K - $330K *

Unlock potential by leading a global enablement team to develop and implement a comprehensive strategy that enhances sales effectiveness and drives revenue growth across all customer-facing roles...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $153K *

Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $110K *

Lead the charge in ensuring an exceptional client experience by bridging communication between internal teams and clients, fostering strong relationships, and proactively addressing client needs while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Lead the Remote Sensing Department, delivering strategic and operational excellence by managing resources, optimizing processes, and ensuring high-quality outcomes in collaboration with various techni...

Austin, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Transform the remote sensing landscape by leading operations, overseeing projects, and driving innovation. Shape staff development and ensure high-quality deliverables through strategic resource manag...

Orlando, FLRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Join a team that leads the Remote Sensing Department, driving operations, technology, and quality systems to deliver innovative geospatial projects while mentoring a diverse team and ensuring successf...

West Palm Beach, FLRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$175K - $200K *

Deliver strategic leadership in remote sensing operations, ensuring optimal project delivery and resource management while overseeing a multidisciplinary team to enhance operational performance and te...

Denver, CORemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Innovate and lead the Remote Sensing Department, driving operational excellence and technical delivery across complex projects while mentoring a team of experts to ensure cutting-edge quality in geosp...

Huntsville, ALRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$111K - $152K *

Join a team that's redefining sales tools in HVAC. Drive strategy and execution for a next-gen sales portal, collaborating with cross-functional teams to enhance user experience and meet business goal...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $170K *

Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$203K - $290K *

Empower impactful narratives as you architect and lead a global CEO communications strategy, translating complex tech innovations into compelling stories that resonate across media and digital platfor...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$142K - $234K *

Shape the future of technology risk management by leading initiatives that enhance security, resilience, and innovation. Collaborate with cross-functional teams to embed risk practices and drive scala...

California, USRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Transform your career by driving new business growth in enterprise accounts. Leverage your expertise in IT sales to identify key opportunities, build trusted relationships, and deliver strategic solut...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Engage in strategic leadership to drive operational excellence and service delivery for global Digital Workplace Solutions. Lead teams, enhance client relationships, and optimize performance in a fast...

Pennsylvania, USRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$155K - $170K *

Join a dynamic team to drive OEM integrations, ensuring technical excellence and partner success. Collaborate cross-functionally to deliver scalable solutions and enhance product alignment, while mana...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing software solutions for ATMs and cash recyclers. This role involves evaluating, installing, and troubleshooting software while ensuring client satisfaction and...

Rhode Island, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$149K - $223K *

Drive the delivery of a strategic technology transformation initiative, overseeing complex modernization programs to enhance efficiency and customer experience. Collaborate with cross-functional teams...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$132K - $208K *

Lead the charge in transforming data center network designs into seamless execution. Drive end-to-end delivery of infrastructure projects, ensuring timely and efficient deployment across multiple site...

Colorado, USRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$220K - $235K *

Transform the future of cloud security by leading the platform security vision, integrating resilient practices, and mentoring teams to innovate securely, driving collaborative growth and risk reducti...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to lead distribution consulting initiatives, drive operational excellence, and mentor engineers. Shape industry standards as the primary expert in distribution planning while foste...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.