Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Configuration Management (CM) Engineer
$90K - $110K *
Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...
Today
Senior z/OS Systems Programmer
$90K - $144K *
Join our team to manage z/OS systems, ensuring efficient installation and maintenance while delivering critical support to government clients. This role demands strong technical expertise and the abil...
3 weeks ago
Senior Director, Aftermarket Channel-North America
$176K - $220K *
Lead the charge in developing high-performing partnerships and teams to drive growth in North America's aftermarket channel, collaborating across functions to enhance partner performance and customer...
1 week ago
$119K - $190K *
Transform your career by building strategic partnerships with major design firms while driving engineering excellence in electrical distribution across diverse industries. Join a dynamic team focused...
Reposted 3 weeks ago
$110K - $140K *
Drive your sales career forward by leading strategic discovery conversations and developing enterprise accounts. Collaborate with technical teams to engage prospects, understand their security needs...
1 week ago
$110K - $130K *
Transform the Canadian sales landscape by leading a dynamic team to drive growth, exceed revenue targets, and foster strategic partnerships, all while delivering exceptional cybersecurity solutions to...
2 weeks ago
Regional Sales Manager, End Customer Development
$130K - $140K *
Lead the charge in developing strategic customer relationships to drive revenue growth. This role involves market analysis and building long-term partnerships while managing a robust sales strategy in...
Reposted 2 weeks ago
Director, Enterprise Architecture & Engineering
$150K - $180K *
Invent and lead the future of enterprise architecture and engineering, driving technical decisions and team management in a dynamic environment. Transform complex systems into scalable, secure solutio...
4 weeks ago
$150K - $180K *
Transform product vision into reality by leading cross-functional teams, defining roadmaps, and driving innovation. Collaborate with stakeholders to enhance user experience and deliver impactful solut...
2 weeks ago
Program Lead, AV Remote Assistance Partner Enablement
$162K - $180K *
Join a team that's redefining global operations for Remote Assistance, driving program launch and evolution across diverse AV partners. This role demands high autonomy and strategic decision-making to...
6 days ago
Director, Sales Engineering (Presales) - Retirement & Pension
$165K - $195K *
Transform enterprise sales and modernization for retirement technology. Lead a team of Sales Engineers, engaging with diverse stakeholders to deliver tailored solutions and drive impactful customer ex...
1 week ago
Mechanical Engineering Lead, NA
$175K - $190K *
Explore strategic leadership in mechanical engineering, guiding a team of experts to innovate and deliver top-tier data center solutions. Collaborate cross-functionally to shape engineering standards...
3 days ago
Vice President- Advanced Technical Services
$250K - $500K *
Transform delivery services by owning P&L and driving strategy across complex networks and AI solutions. Lead a large-scale team, ensuring quality and efficiency while enhancing customer satisfaction...
Reposted 2 weeks ago
Director, Companion Diagnostic Program Manager
$194K - $291K *
Lead the strategic and operational execution of companion diagnostic projects in oncology, ensuring alignment with clinical development and regulatory standards while driving cross-functional collabor...
2 weeks ago
$120K - $145K *
Drive impactful program management by leading cross-functional initiatives, ensuring alignment with strategic goals, and delivering measurable results in a dynamic environment. Collaborate effectively...
Yesterday
Director, Client Coding Integration
$120K - $145K *
Execute accurate coding practices to ensure compliance and optimal reimbursement in a dynamic healthcare environment. Collaborate with clinical teams to maintain integrity and efficiency in revenue cy...
Reposted 4 days ago
Senior Director of Cloud Security
$150K - $235K *
Grow your career with a role leading cloud security strategy across multi-cloud environments. As a key decision-maker, you will enhance enterprise security frameworks while driving innovation, complia...
Reposted 5 days ago
Commercial Director, Enterprise Accounts
$150K - $180K *
Elevate sales performance by leading and developing an Account Executive team, driving regional pipeline, and implementing scalable sales systems while fostering a collaborative culture across the Ame...
1 month ago
$120K - $150K *
Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...
Reposted 3 weeks ago
$180K - $250K *
Join a team that's driving innovation in robotics and automation. Lead business development efforts in Warehouse/Logistics and Automotive sectors, securing strategic partnerships and pre-sales agreeme...
3 weeks ago
Director, Mid-Enterprise Sales, Ohio Valley
$325K - $375K *
Lead the charge in driving revenue growth by building and mentoring a high-performing sales team in the Mid-Enterprise segment, focusing on customer acquisition and market penetration in a competitive...
2 weeks ago
Detection Engineering Technical Leader
$150K - $190K *
Drive innovative detection solutions in a high-security environment, collaborating across teams to enhance security posture and engineering excellence while tackling emerging cyber threats with precis...
Reposted 2 weeks ago
$240K - $330K *
Unlock potential by leading a global enablement team to develop and implement a comprehensive strategy that enhances sales effectiveness and drives revenue growth across all customer-facing roles...
1 week ago
Senior Enterprise Implementation Consultant
$100K - $153K *
Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...
Reposted 3 weeks ago
Technical Client Success Specialist
$70K - $110K *
Lead the charge in ensuring an exceptional client experience by bridging communication between internal teams and clients, fostering strong relationships, and proactively addressing client needs while...
3 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.