Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$100K - $120K *
Drive the evolution of online educational platforms by collaborating with diverse teams, championing user needs, and managing product roadmaps to enhance the overall learning experience for students a...
3 weeks ago
$150K - $180K *
Drive strategic sales initiatives across multiple regions, managing a team to achieve $90M revenue goals. Analyze market trends, develop sales plans, and foster key customer relationships to enhance b...
2 weeks ago
$100K - $120K *
Reimagine business development by driving a dynamic sales pipeline across defense, renewable, and oil & gas sectors. Build lasting client relationships while identifying new market opportunities to ac...
4 weeks ago
Director, Development (Data Center Construction)
$150K - $180K *
Join a dynamic team to manage data center construction projects, ensuring client satisfaction and timely delivery. Collaborate across departments to align objectives and drive successful implementatio...
1 week ago
Principal, Security Operations
$110K - $130K *
Engage in advanced security operations as a Senior Security Analyst, leading incident response, enhancing detection capabilities, and driving process improvements to protect critical assets in a dynam...
1 week ago
$110K - $135K *
Create strategic account plans and drive revenue growth by leading expansion discussions and managing a diverse portfolio of commercial accounts, ensuring alignment and collaboration with cross-functi...
3 weeks ago
$100K - $119K *
Unlock potential by driving the implementation and support of healthcare IT solutions. Collaborate with clients to translate business needs into innovative technical strategies that enhance data analy...
1 month ago
Senior Director of Commercial Excellence
$192K - $256K *
Oversee high-impact initiatives driving productivity gains in Sales and CS. Blend strategic thinking with hands-on leadership to ensure effective execution of cross-functional programs aligned with AG...
Today
IT and Enterprise GTM Strategy, Director
$190K *
Unlock potential by leading strategic initiatives that engage IT and enterprise buyers. Drive value creation, develop go-to-market strategies, and build cross-functional teams to enhance market presen...
2 weeks ago
$200K - $220K *
Lead the charge in optimizing pre-award operations, ensuring alignment among key functions to convert opportunities into executable product solutions. Foster cross-departmental collaboration while man...
3 weeks ago
$100K - $120K *
Join a team that's shaping innovative software solutions by managing product backlogs and guiding Agile development. Collaborate with stakeholders to translate strategies into actionable user stories...
2 weeks ago
$100K - $150K *
Transform customer relationships and drive sales growth by executing innovative strategies and leveraging packaging solutions. Collaborate with internal teams to meet client needs while maintaining a...
3 weeks ago
$100K - $150K *
Unlock new business opportunities and enhance customer relationships by executing strategic sales initiatives, leveraging packaging solutions, and driving profitability while ensuring exceptional serv...
3 weeks ago
$204K - $250K *
Join a team that's dedicated to ensuring compliance and security for government contracts. Lead the Government Programs Office, overseeing contract obligations, security measures, and program delivery...
Today
Senior Regional Sales Manager - SW US / Intl
$150K - $170K *
Empower the electric utilities sector by driving sales growth and strategic account management. Collaborate with cross-functional teams to enhance key customer relationships and execute effective terr...
Reposted 2 days ago
Director, Application Security
$220K - $351K *
Lead and develop a high-impact Information Security team, driving strategy for Application Security and Security Architecture. Partner across multi-functional teams to ensure robust security practices...
1 month ago
Senior AV Project Manager (Systems Integration)
$90K - $110K *
Help us drive project success by managing AV integration projects from inception to completion, ensuring timely delivery, budget adherence, and client satisfaction while fostering collaboration within...
Today
$120K - $150K *
Empower a healthcare association by leading strategic initiatives, fostering partnerships, and driving revenue growth. Collaborate with stakeholders to enhance program excellence and ensure effective...
2 weeks ago
$140K *
Unlock potential by leading a high-performing sales team in the public safety SaaS sector. Drive growth, execute strategic deals, and collaborate cross-functionally to enhance our market-leading softw...
2 weeks ago
Product Manager, Global, Oil-Flooded Compressors
$110K - $130K *
Develop and execute innovative product strategies for a global Oil-Flooded compressor portfolio, driving profitable growth through customer insights and cross-functional collaboration to enhance marke...
Reposted 2 days ago
Associate Director, Product (Data)
$165K - $175K *
Empower progress at the forefront of data product management, leading the development of innovative solutions. Drive product success through strategic oversight, client engagement, and cross-functiona...
2 weeks ago
Director of Field Operations, Cobrand Card
$125K - $150K *
Shape high-impact growth in retail partnerships by overseeing field operations, driving application volume, and enhancing point-of-sale conversion rates. Collaborate with teams to optimize strategies...
2 weeks ago
Executive Director, Field Operations Strategy & Excellence
$246K - $332K *
Transform the future of field operations by leading strategic initiatives that enhance commercial effectiveness and drive measurable impact across customer-facing teams. Collaborate with cross-functio...
3 days ago
Sr. Director, Product Management, Consumer
$211K - $373K *
Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...
3 weeks ago
Director, Product Management - Enterprise Data Platform
$107K - $150K *
Shape the future of our enterprise data platform by leading product strategy, defining capabilities, and ensuring alignment across business and technology teams to deliver scalable, secure, and truste...
1 week ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.