Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$100K - $120K *

Drive the evolution of online educational platforms by collaborating with diverse teams, championing user needs, and managing product roadmaps to enhance the overall learning experience for students a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Drive strategic sales initiatives across multiple regions, managing a team to achieve $90M revenue goals. Analyze market trends, develop sales plans, and foster key customer relationships to enhance b...

Colorado, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Reimagine business development by driving a dynamic sales pipeline across defense, renewable, and oil & gas sectors. Build lasting client relationships while identifying new market opportunities to ac...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a dynamic team to manage data center construction projects, ensuring client satisfaction and timely delivery. Collaborate across departments to align objectives and drive successful implementatio...

Ohio, USRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Engage in advanced security operations as a Senior Security Analyst, leading incident response, enhancing detection capabilities, and driving process improvements to protect critical assets in a dynam...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $135K *

Create strategic account plans and drive revenue growth by leading expansion discussions and managing a diverse portfolio of commercial accounts, ensuring alignment and collaboration with cross-functi...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$100K - $119K *

Unlock potential by driving the implementation and support of healthcare IT solutions. Collaborate with clients to translate business needs into innovative technical strategies that enhance data analy...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$192K - $256K *

Oversee high-impact initiatives driving productivity gains in Sales and CS. Blend strategic thinking with hands-on leadership to ensure effective execution of cross-functional programs aligned with AG...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$190K *

Unlock potential by leading strategic initiatives that engage IT and enterprise buyers. Drive value creation, develop go-to-market strategies, and build cross-functional teams to enhance market presen...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $220K *

Lead the charge in optimizing pre-award operations, ensuring alignment among key functions to convert opportunities into executable product solutions. Foster cross-departmental collaboration while man...

California City, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $120K *

Join a team that's shaping innovative software solutions by managing product backlogs and guiding Agile development. Collaborate with stakeholders to translate strategies into actionable user stories...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Transform customer relationships and drive sales growth by executing innovative strategies and leveraging packaging solutions. Collaborate with internal teams to meet client needs while maintaining a...

Haltom City, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Unlock new business opportunities and enhance customer relationships by executing strategic sales initiatives, leveraging packaging solutions, and driving profitability while ensuring exceptional serv...

Houston, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$204K - $250K *

Join a team that's dedicated to ensuring compliance and security for government contracts. Lead the Government Programs Office, overseeing contract obligations, security measures, and program delivery...

Austin, TXRemote

Today

  •   5 - 7 years exp.  •   Transportation

$150K - $170K *

Empower the electric utilities sector by driving sales growth and strategic account management. Collaborate with cross-functional teams to enhance key customer relationships and execute effective terr...

Stewartville, MNRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$220K - $351K *

Lead and develop a high-impact Information Security team, driving strategy for Application Security and Security Architecture. Partner across multi-functional teams to ensure robust security practices...

United StatesRemote

1 month ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$90K - $110K *

Help us drive project success by managing AV integration projects from inception to completion, ensuring timely delivery, budget adherence, and client satisfaction while fostering collaboration within...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Empower a healthcare association by leading strategic initiatives, fostering partnerships, and driving revenue growth. Collaborate with stakeholders to enhance program excellence and ensure effective...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$140K *

Unlock potential by leading a high-performing sales team in the public safety SaaS sector. Drive growth, execute strategic deals, and collaborate cross-functionally to enhance our market-leading softw...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Develop and execute innovative product strategies for a global Oil-Flooded compressor portfolio, driving profitable growth through customer insights and cross-functional collaboration to enhance marke...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $175K *

Empower progress at the forefront of data product management, leading the development of innovative solutions. Drive product success through strategic oversight, client engagement, and cross-functiona...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Shape high-impact growth in retail partnerships by overseeing field operations, driving application volume, and enhancing point-of-sale conversion rates. Collaborate with teams to optimize strategies...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$246K - $332K *

Transform the future of field operations by leading strategic initiatives that enhance commercial effectiveness and drive measurable impact across customer-facing teams. Collaborate with cross-functio...

RemoteRemote

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$211K - $373K *

Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$107K - $150K *

Shape the future of our enterprise data platform by leading product strategy, defining capabilities, and ensuring alignment across business and technology teams to deliver scalable, secure, and truste...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.