Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$130K - $140K *

Lead the charge in managing complex IT projects, ensuring timely delivery and exceptional service. Collaborate with teams and stakeholders to drive successful outcomes while adhering to project manage...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$170K - $200K *

Join a dynamic team as you lead strategic OEM sales initiatives, cultivate executive relationships, and drive revenue growth through innovative technology solutions in the automotive sector. Shape the...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $115K *

Optimize project delivery by supporting automation and control systems from execution to closeout. Collaborate with cross-functional teams to ensure quality, budget, and schedule adherence while devel...

Reno, NVRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $110K *

Engage in the successful delivery of automation projects, supporting execution through commissioning. Collaborate with cross-functional teams to ensure quality, budget, and schedule adherence while de...

Muskogee, OKRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$134K - $230K *

Elevate your career by leading product strategy and execution in risk adjustment. Collaborate with cross-functional teams to enhance operational excellence and customer satisfaction while driving inno...

Eden Prairie, MNRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $235K *

Join a team that's redefining business processes through digital transformation. Lead cross-functional initiatives, ensuring scalable and standardized practices that align with strategic goals while f...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Advance your career by driving new business growth across North America. Build strategic relationships with senior leaders in AI and technology, leading complex enterprise sales cycles and delivering...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$139K - $209K *

Elevate your career by leveraging scientific expertise to drive sales growth in the life sciences sector. Collaborate with customers to align their research needs with innovative solutions, fostering...

Pennsylvania, USRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Join a team that's redefining People Operations by leading strategic initiatives in benefits, payroll, and automation. Drive impactful change while managing a high-performing team and collaborating ac...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $240K *

Unlock potential by serving as a key technical advisor, engaging with C-level executives to drive business growth through strategic enterprise architecture guidance, public speaking, and thought leade...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$400K - $500K *

Drive growth in the Media, Entertainment, Gaming, and Sports sector by leading a high-performing sales team, managing complex sales cycles, and building executive relationships to achieve ambitious re...

Los Angeles, CARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Drive strategic initiatives and operational excellence across a global portfolio, partnering with leadership to enhance business performance and deliver measurable outcomes in oncology and rare diseas...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the enhancement of finance systems in a dynamic environment, focusing on optimizing NetSuite and integrating additional solutions. This role involves strategy, system configuration, and process i...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$102K - $154K *

Lead the charge in managing complex customer escalations, driving rapid resolutions and systemic improvements. Collaborate cross-functionally to enhance workflows and customer experiences while ensuri...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$134K - $249K *

Champion pharmacy excellence by leading strategic initiatives and operational oversight for a pharmacy benefit management program. Drive quality, compliance, and innovation while collaborating with cr...

Indiana, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in expanding strategic partnerships and driving growth initiatives with autonomy. Collaborate with leadership to assess market trends, enhance client relationships, and achieve sales t...

Raleigh, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $220K *

Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Transportation

$125K - $155K *

Innovate product strategy and execution, bridging cross-functional teams to deliver impactful solutions that align with customer needs and organizational goals throughout the product lifecycle...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the evolution of our GTM Systems Architecture, enhancing Salesforce and its tech stack for AI-native workflows. Collaborate with cross-functional teams to build a trusted data foundation and driv...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Elevate our logistics operations by managing transportation networks across business units, optimizing costs, and improving service delivery while fostering strategic partnerships and driving performa...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$109K - $165K *

Build strong relationships at a leading IoT company, guiding enterprise customers through deployment and adoption of innovative solutions. Collaborate cross-functionally while driving customer success...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock exceptional customer experiences by leading lifecycle operations, enhancing service delivery, and driving retention strategies. Oversee teams and processes to ensure seamless onboarding and ong...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $125K *

Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform engineering concepts into successful project implementations by collaborating with design teams and providing technical expertise on cooling systems for optimal project execution and custome...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.