Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
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Drive the development of a global SME organization, leading regional teams to enhance technical selling and product direction. Transform ambiguity into structure while mentoring leaders and collaborat...
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Join a team that's shaping the future of server hardware validation. As a Lead Software Test Development Engineer, you'll design and develop test systems, ensuring quality and reliability in large-sca...
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Transform project execution by leading multimillion-dollar automated storage solutions. Collaborate with cross-functional teams to ensure timely delivery, budget adherence, and customer satisfaction a...
3 weeks ago
$103K - $128K *
Shape the future of healthcare by driving risk adjustment solutions that enhance interoperability, improve documentation accuracy, and ensure compliance across Medicare, Medicaid, and ACA programs thr...
Reposted 1 week ago
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Join us to lead product strategy and development, driving innovation and performance in healthcare solutions. Collaborate cross-functionally to align business needs with customer expectations and ensu...
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Join a team that's driving the future of cybersecurity by leading technical security control initiatives. Your expertise will shape enterprise security across multiple domains, ensuring effective cont...
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Transform incentive compensation operations by leading a global team to ensure accurate payouts, drive process improvements, and enhance seller experiences while collaborating across multiple function...
Reposted today
Senior Director, HR Business Partner (Remote: Boston, Raleigh, Apex-Wilmington)
$150K - $180K *
Drive impactful HR strategies in a dynamic global environment, collaborating with senior leaders to align people initiatives with business goals. Contribute to a newly forming team focused on growth a...
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Drive enterprise sales growth by developing strategies, leading teams, and building relationships with key stakeholders. Oversee complex deal management and ensure alignment with customer needs to ach...
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Manager II, Software Engineering, Infrastructure
$154K - $260K *
Join an innovative team to lead and evolve critical Core Infrastructure. Oversee infrastructure strategy, improve operational health, and drive automation to boost performance across a globally distri...
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Director, Digital Product Management
$150K - $180K *
Empower the future of AI-driven digital products by leading strategy, portfolio management, and cross-functional collaboration to enhance user experiences and drive measurable business impact across d...
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Capture & Business Development Manager
$85K - $110K *
Drive business growth by identifying and qualifying federal procurement opportunities, focusing on healthcare contracts. Collaborate on capture strategies and build partnerships to enhance win probabi...
Today
Senior Sales Director, Original Equipment Manufacturer (OEM) & Defense Primes
$150K - $190K *
Lead a dynamic sales team to drive B2B revenue in defense and unmanned systems. Oversee the sales lifecycle, manage key partnerships, and ensure alignment with engineering and marketing to achieve amb...
2 weeks ago
$135K - $165K *
Join a team that's redefining product marketing by transforming complex cybersecurity concepts into compelling narratives. Drive go-to-market strategies, build sales enablement tools, and lead market...
1 week ago
Senior Forward Deployed Engineer (FDE)
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Join a dynamic team to lead AI agent deployments in healthcare. Leverage your software engineering expertise and client-facing skills to drive technical delivery, influence product development, and en...
3 days ago
Advanced Specialist, Product Management
$120K - $150K *
Lead the charge in developing a robust security platform for exam integrity. Oversee five security domains, drive market intelligence, and ensure evidence-based performance metrics while collaborating...
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Sales Director, Service Provider Group (Req #1457)
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Drive revenue growth and market expansion by leading a regional sales team focused on delivering advanced technology solutions to service providers. Foster talent development and build strategic custo...
2 weeks ago
Configuration Management Specialist
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Elevate the future of U.S. Coast Guard acquisitions by managing configuration processes for the Waterways Commerce Cutter. Collaborate with teams to ensure compliance and accuracy in documentation and...
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$93K - $126K *
Join a team that's driving revenue growth by supervising sales strategies, enhancing performance, and expanding customer bases. Collaborate with stakeholders to innovate product offerings while leadin...
4 days ago
Senior Contact Center Engineer
$93K - $150K *
Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...
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Executive Director of Medical Services
$250K - $275K *
Join us to lead clinical operations for a multi-state virtual care team, ensuring high-quality, timely care. This role combines direct patient care, administrative leadership, and strategic oversight...
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Epic Certified Cogito Project Manager
$110K - $130K *
Lead and enhance our analytics efforts by managing a skilled team while driving the implementation of business intelligence solutions to optimize Epic EHR usability and performance across diverse appl...
4 weeks ago
$110K - $130K *
Elevate your career by leading centralized resources and programs, driving operational excellence, and fostering a quality mindset across teams. Collaborate with management to enhance patient support...
2 weeks ago
Sr Manager, Identity Operations & Engineering
$152K - $173K *
Lead the transformation of identity lifecycle management by optimizing IAM processes, ensuring seamless integration with cloud-native solutions, and driving strategic initiatives that enhance security...
2 days ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.