Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$244K - $409K *

Drive the development of a global SME organization, leading regional teams to enhance technical selling and product direction. Transform ambiguity into structure while mentoring leaders and collaborat...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $180K *

Join a team that's shaping the future of server hardware validation. As a Lead Software Test Development Engineer, you'll design and develop test systems, ensuring quality and reliability in large-sca...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $150K *

Transform project execution by leading multimillion-dollar automated storage solutions. Collaborate with cross-functional teams to ensure timely delivery, budget adherence, and customer satisfaction a...

Romeoville, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$103K - $128K *

Shape the future of healthcare by driving risk adjustment solutions that enhance interoperability, improve documentation accuracy, and ensure compliance across Medicare, Medicaid, and ACA programs thr...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$103K - $128K *

Join us to lead product strategy and development, driving innovation and performance in healthcare solutions. Collaborate cross-functionally to align business needs with customer expectations and ensu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$93K - $155K *

Join a team that's driving the future of cybersecurity by leading technical security control initiatives. Your expertise will shape enterprise security across multiple domains, ensuring effective cont...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$163K - $261K *

Shape the future of electrification services by leading operations across the West U.S. region, driving performance excellence, and managing nationwide digital automation initiatives while advancing r...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$207K - $310K *

Transform incentive compensation operations by leading a global team to ensure accurate payouts, drive process improvements, and enhance seller experiences while collaborating across multiple function...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Drive impactful HR strategies in a dynamic global environment, collaborating with senior leaders to align people initiatives with business goals. Contribute to a newly forming team focused on growth a...

Cambridge, MARemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Drive enterprise sales growth by developing strategies, leading teams, and building relationships with key stakeholders. Oversee complex deal management and ensure alignment with customer needs to ach...

Ontario, CARemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$154K - $260K *

Join an innovative team to lead and evolve critical Core Infrastructure. Oversee infrastructure strategy, improve operational health, and drive automation to boost performance across a globally distri...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Empower the future of AI-driven digital products by leading strategy, portfolio management, and cross-functional collaboration to enhance user experiences and drive measurable business impact across d...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$85K - $110K *

Drive business growth by identifying and qualifying federal procurement opportunities, focusing on healthcare contracts. Collaborate on capture strategies and build partnerships to enhance win probabi...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $190K *

Lead a dynamic sales team to drive B2B revenue in defense and unmanned systems. Oversee the sales lifecycle, manage key partnerships, and ensure alignment with engineering and marketing to achieve amb...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$135K - $165K *

Join a team that's redefining product marketing by transforming complex cybersecurity concepts into compelling narratives. Drive go-to-market strategies, build sales enablement tools, and lead market...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $205K *

Join a dynamic team to lead AI agent deployments in healthcare. Leverage your software engineering expertise and client-facing skills to drive technical delivery, influence product development, and en...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in developing a robust security platform for exam integrity. Oversee five security domains, drive market intelligence, and ensure evidence-based performance metrics while collaborating...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Drive revenue growth and market expansion by leading a regional sales team focused on delivering advanced technology solutions to service providers. Foster talent development and build strategic custo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$85K - $90K *

Elevate the future of U.S. Coast Guard acquisitions by managing configuration processes for the Waterways Commerce Cutter. Collaborate with teams to ensure compliance and accuracy in documentation and...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Technical Services

$93K - $126K *

Join a team that's driving revenue growth by supervising sales strategies, enhancing performance, and expanding customer bases. Collaborate with stakeholders to innovate product offerings while leadin...

Avon, CTRemote

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$93K - $150K *

Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$250K - $275K *

Join us to lead clinical operations for a multi-state virtual care team, ensuring high-quality, timely care. This role combines direct patient care, administrative leadership, and strategic oversight...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead and enhance our analytics efforts by managing a skilled team while driving the implementation of business intelligence solutions to optimize Epic EHR usability and performance across diverse appl...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate your career by leading centralized resources and programs, driving operational excellence, and fostering a quality mindset across teams. Collaborate with management to enhance patient support...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$152K - $173K *

Lead the transformation of identity lifecycle management by optimizing IAM processes, ensuring seamless integration with cloud-native solutions, and driving strategic initiatives that enhance security...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.