Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$100K - $120K *

Join a team that's dedicated to providing exceptional technical support and maintaining robust IT infrastructure. Collaborate with IT professionals to enhance system performance and ensure seamless op...

Texas, USRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$210K - $250K *

Transform the product marketing landscape by leading go-to-market strategies for cutting-edge AI and cloud solutions. Collaborate cross-functionally to craft compelling narratives that resonate with c...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Take ownership of IT operations by building support infrastructure, managing vendor relations, and ensuring seamless tech experiences across teams. Collaborate closely with security teams to maintain...

Brooklyn, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$144K - $211K *

Lead the charge in managing complex Industrial Controls workstreams, ensuring seamless execution of NPI programs. Collaborate across teams to deliver innovative automation solutions on time and within...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Join a team that's dedicated to crafting and implementing effective patient support programs. As a strategic leader, you will drive program design, coordinate stakeholder engagement, and ensure succes...

North Carolina, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$166K - $195K *

Collaborate with cross-functional teams to deliver exceptional technical support and training. Shape customer experiences by resolving issues efficiently and maintaining strong relationships while ens...

Portland, MERemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$189K - $246K *

Shape the future of biologic product development by leading CMC documentation strategy and execution, ensuring regulatory compliance and scientific rigor across submissions. Collaborate with cross-fun...

San Diego, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the charge in transforming partner data operations and integrations, ensuring efficient case resolution and proactive partner enablement. Drive automation, establish standards, and foster a produ...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$85K - $100K *

Partner with us to elevate transmission and distribution projects through innovative testing, troubleshooting, and maintenance of protective relaying equipment while ensuring optimal performance and r...

Odessa, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$106K - $151K *

Reimagine customer engagement in the IoT space, driving innovative solutions for small to medium businesses. Leverage your sales expertise to navigate complex negotiations and build lasting relations...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$198K - $298K *

Champion the optimization of Sales systems and processes, driving productivity and strategic initiatives. Collaborate with cross-functional teams to enhance the sales experience and lead a global team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $210K *

Shape the future of oncology partnerships by driving strategy and execution to expand Daymark's network among leading practices focusing on value-based care. Cultivate relationships, close deals, and...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Champion innovative methodologies in medical communications, leading Delphi studies and expert panels. Drive strategic insights and deliver scientifically rigorous findings to support clinical develop...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Join a team that drives strategic AMER Field Marketing initiatives, managing a skilled team to enhance pipeline growth. Lead data-driven marketing efforts across North America, LATAM, and the Public S...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$340K - $380K *

Join a dynamic team to drive enterprise growth in aerospace and energy sectors. Leverage your expertise to build strategic relationships, close high-value deals, and shape innovative engineering solut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $180K *

Lead the charge in driving agile execution across product and engineering teams, managing digital product launches and enhancing client value through innovative solutions. Collaborate cross-functional...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$240K - $330K *

Champion the development of onboard software for autonomous vehicles, leading cross-functional teams to ensure a robust software foundation. Drive strategic vision, quality, and operational excellence...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Transportation

$68K - $105K *

Join a team that oversees complex programs, managing cross-functional projects and resources to deliver impactful solutions, while ensuring alignment with business objectives, quality, and budget cons...

Pennsylvania, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Unlock growth by leading a dynamic sales team, driving revenue and operational excellence in healthcare solutions. Collaborate with stakeholders to enhance product strategies and build a self-sustaini...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$166K - $200K *

Lead the charge in advancing power system simulation and grid engineering. Drive innovative research and advisory services while establishing EPRI's technical vision in grid modernization and DER inte...

California, USRemote

2 weeks ago

  •   15+ years exp.  •   Information Technology

$117K - $175K *

Shape the future of operational excellence by leading diverse teams, enhancing client satisfaction, and driving strategic initiatives within a fast-paced environment to achieve operational goals and e...

Detroit, MIRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$75K - $90K *

Join a team that's focused on ensuring a compliant contracting experience for public-sector clients. Lead the contract lifecycle, from negotiation to compliance monitoring, while collaborating across...

Lewisburg, TNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $170K *

Lead a dedicated team to drive client success across diverse delivery modes, ensuring effective governance and coordination. Drive business development within a portfolio, nurturing critical client re...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Shape the future of laboratory informatics by leading technical delivery and customer engagements. Collaborate with cross-functional teams to optimize solutions, enhance customer experience, and drive...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$122K - $177K *

Unlock potential by leading HRIS strategy and optimization, overseeing a team to enhance Workday and UKG systems. Drive transformation and collaboration across HR, Finance, and Operations for impactfu...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.