Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$298K - $377K *
Champion the future of connectivity by leading a high-impact Solutions Engineering team. Drive strategic initiatives, mentor talent, and bridge technology with business goals for Service Provider cust...
2 days ago
Senior Support Engineer - Interoperability
$110K - $148K *
Drive advanced technical support for trading solutions, managing complex incidents, troubleshooting, and collaborating with teams to enhance system performance and ensure exceptional customer experien...
3 weeks ago
Manager, Commercial Excellence-Installation Programs
$125K - $171K *
Join a team that's focused on driving financial optimization and transforming commercial strategies. Lead efforts in budget management, contract performance, and risk mitigation while collaborating ac...
3 weeks ago
Service Delivery Integration (SDI) Tower Director
$150K - $225K *
Champion service integration by leading a multivendor framework that enhances collaboration, accountability, and performance across IT operations, ensuring exceptional service delivery for veterans an...
1 week ago
System Engineer (in office & remote)
$85K - $100K *
Champion innovative solutions as a System Engineer, driving client success through technology implementation and project management. Collaborate with teams to deliver projects on time and enhance clie...
1 week ago
Senior Director, People Operations
$200K - $230K *
Elevate your career by leading the design and optimization of HR operations. Drive compliance, enhance payroll accuracy, and build scalable processes that support a growing organization. Collaborate c...
2 weeks ago
Infrastructure & Security Engineer
$110K - $130K *
Lead the charge in engineering and securing infrastructure while ensuring compliance with federal cybersecurity standards. Collaborate cross-functionally to develop robust solutions that protect sensi...
1 month ago
$75K - $95K *
Join a dynamic team as you support sales operations by delivering precise price quotations and coordinating solutions. Collaborate across functions to drive business success and enhance customer relat...
3 weeks ago
$115K - $175K *
Join a strategic team as you oversee complex web projects, drive digital initiatives, and promote best practices, all while collaborating across functions. Make a real-world impact while shaping the f...
Reposted 3 weeks ago
Head of Reseller & Embedded Solutions
$210K - $263K *
Join a team that's redefining indirect sales strategies by building and scaling reseller and embedded partner programs. Drive significant revenue growth through strategic alliances and cross-functiona...
2 weeks ago
Global Security Solutions Lead
$150K - $180K *
Take ownership of the Microsoft Security Solutions area, driving strategy and sales execution. Lead cross-functional teams to optimize performance, align priorities, and translate market opportunities...
1 week ago
Manager, Operational Technology Infrastructure
$110K - $130K *
Innovate operational technology infrastructure to enhance manufacturing efficiency, ensuring secure and reliable connectivity across all facilities while leading cross-functional collaboration and str...
2 weeks ago
Senior Employee & Change Communications Manager
$100K - $120K *
Drive impactful employee and change communications across the organization, enhancing engagement and understanding. Collaborate with leaders to create clear messaging and effective strategies that sup...
2 weeks ago
Director of Strategic Accounts - Mid-Market Bay Area
$122K - $187K *
Lead strategic initiatives to drive sales growth and enhance customer relationships within assigned accounts, leveraging your expertise in enterprise software to exceed quotas and deliver tailored sol...
2 weeks ago
$110K - $130K *
Transform legacy systems into modern applications, leveraging your expertise in IBMi and collaborating with international teams to meet diverse client needs. Drive innovation and excellence in system...
3 weeks ago
Forward Deployed Product Manager
$120K - $145K *
Accelerate progress at transforming unstructured plan catalogs into structured data. Collaborate with teams to enhance analytical capabilities and ensure precise delivery of actionable insights for a...
Reposted 3 weeks ago
Director, North America Wireless Market Development
$208K - $275K *
Advance your career by leading the Wireless market strategy in North America. Drive growth, foster innovation, and build executive relationships while managing a multidisciplinary team to achieve stra...
2 days ago
Director of Strategic Accounts - U.S. ARMY
$139K - $213K *
Drive relationships and sales success by positioning technology solutions within the U.S. Army. Leverage existing networks and develop strategic accounts, ensuring a superior customer experience that...
4 weeks ago
Manager, Customer Success - Americas
$110K - $130K *
Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...
2 weeks ago
$104K - $163K *
Shape the future of IT project management by leading cross-functional teams to deliver impactful technology solutions on time and within scope, while enhancing processes and ensuring effective stakeho...
Reposted today
Regional Sales Director, Identity Security - North Pacific
$385K - $400K *
Pioneer a high-performing Sales Team in your region, driving growth through effective methodologies and mentorship. Lead initiatives to exceed quotas while fostering key relationships and ensuring bes...
1 week ago
Director, Product - State & Local Government
$176K - $264K *
Champion innovative strategies for State & Local Government, bridging customer needs with product development. Drive revenue growth and enhance customer relationships through industry insights and tai...
Reposted today
$124K - $155K *
Elevate project success by leading a PMO team focused on public sector initiatives. Ensure process adherence, foster talent, and optimize project execution through strong collaboration and innovative...
1 month ago
Sales Director - Life Sciences
$150K - $180K *
Accelerate growth in the Life Sciences sector by leading sales teams, strategizing market approaches, and fostering strong client relationships to achieve ambitious sales goals and drive overall busin...
Reposted 3 weeks ago
Associate Director, Product Solutions & Delivery
$120K - $145K *
Advance product strategy by leading a team of Product Owners to deliver scalable solutions. Champion Agile practices and connect business needs with operational objectives in partnership with key stak...
Reposted 2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.