Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Director, Enterprise CRM Delivery - Remote, United States
$150K - $180K *
Engage in delivery leadership for life sciences CRM transformation programs, ensuring high-quality implementation and governance across multiple client engagements while managing resources and develop...
2 weeks ago
$180K - $220K *
Champion revenue growth by leading national account strategies and expanding major customer relationships. Drive new business acquisition and enhance existing partnerships while collaborating with cro...
Yesterday
$160K - $200K *
Lead strategic business growth in the USA, focusing on market entry, key relationships, and executive negotiations. Build and manage a high-performance team while driving revenue and enhancing overall...
Reposted today
$125K - $150K *
Lead the Vendor Management Office, overseeing vendor governance, lifecycle management, and performance metrics. Collaborate cross-functionally to ensure vendor services align with quality, compliance...
2 weeks ago
$160K - $200K *
Lead strategic direction and operational excellence for a software business, driving growth, profitability, and high-performing teams while ensuring customer satisfaction and innovation across all fun...
2 weeks ago
Business Lead, Lifecycle Services
$100K - $120K *
Lead the charge in driving growth for Lifecycle Services by managing performance, developing seller competencies, and executing strategic business plans across assigned regions. Collaborate with teams...
4 days ago
Project Manager, Industrial Controls Implementation
$116K - $170K *
Join a dynamic team to drive the planning and execution of PLC updates, ensuring seamless operations across automated warehouse sites while coordinating with cross-functional partners and enhancing de...
Yesterday
Regional Sales Director, National Security Group
$148K - $248K *
Drive growth by leading a field-based sales team focused on federal agencies. You'll strategize, coach, and negotiate to enhance adoption of our DevSecOps platform, ensuring alignment with agency need...
2 weeks ago
Director, Customer Solutions – Navy
$190K - $200K *
Manage strategic customer engagement and growth within Navy and DoD sectors. Leverage existing networks and industry insights to identify business opportunities that align with Millennium’s objectives...
Reposted today
$150K - $180K *
Unlock potential by leading product strategy and innovation across diverse technology platforms. Collaborate with executives to drive operational excellence and measurable outcomes while building a hi...
1 week ago
Delivery Director-Telecommunications-ServiceNow TSOM, CSM, TI, FSM, OSS, BSS
$150K - $180K *
Lead the charge in driving operational excellence and portfolio growth, ensuring customer satisfaction and seamless delivery across innovative projects. Collaborate with sales and project teams to ele...
Reposted 1 week ago
Lead Technical Account Manager
$110K - $130K *
Unlock potential by leading key customer relationships, ensuring success through expert technical support and problem resolution. Collaborate with teams to enhance customer satisfaction and retention...
3 weeks ago
$125K - $150K *
Lead a dynamic team of Solutions Engineers driving technical success and customer engagement. Collaborate with sales and engineering, ensuring high performance and strategic impact throughout the cust...
Reposted 4 weeks ago
Healthcare IT Technical Operations Lead (Edifecs)
$90K - $120K *
Optimize operational excellence in healthcare IT by managing production support, driving issue resolution, and ensuring timely reporting for customer-facing technology delivery...
1 week ago
$150K - $170K *
Pioneer a high-performing sales team focused on public safety solutions. Drive strategic partnerships, enhance sales processes, and coach executives to excel in complex government sales, ensuring impa...
2 weeks ago
$120K - $145K *
Lead a team of network engineers to design, implement, and secure cloud and hybrid network infrastructures, ensuring reliability and scalability while mentoring staff and driving process improvements...
2 weeks ago
$110K - $130K *
Lead and inspire a skilled agile team focused on the ServiceNow Platform, ensuring efficient delivery of enterprise service management solutions while collaborating with stakeholders to prioritize and...
2 weeks ago
Technical Director, Platform Engineering
$265K - $340K *
Unlock potential by leading the technical vision for a large-scale platform engineering team. Drive architecture decisions, establish standards, and influence cross-functional teams to ensure seamless...
1 week ago
Director of Programmatic Retail Media
$125K - $150K *
Unlock your potential to lead programmatic strategies, shape best practices, and empower teams to excel in the DSP landscape. Collaborate with stakeholders and transform our approach to digital advert...
Reposted 4 weeks ago
$144K - $189K *
Unlock potential by leading product innovation in clinical genomics. Shape tools for case management and data workflows, ensuring efficiency and quality while collaborating with lab directors and engi...
6 days ago
$100K - $120K *
Lead the charge in optimizing project management processes for a VHA client team. Utilize your expertise to enhance strategic planning, decision-making, and execution while collaborating with senior s...
2 weeks ago
Principal Product Manager, Scaled Content Systems
$500K+*
Lead the transformation of media ingestion and distribution systems, driving automated, AI-powered workflows that enhance efficiency and accelerate content delivery to a global audience. Collaborate a...
3 weeks ago
$80K - $121K *
Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...
Reposted 3 weeks ago
Director, Business Process Ownership
$127K - $243K *
Lead a team to enhance business processes, ensuring compliance and performance metrics while collaborating with enterprise partners to drive continuous improvement and risk mitigation in a dynamic env...
Today
Product Director, TPA, PEO & Carrier Platforms
$188K - $230K *
Lead product strategy and execution for TPA, PEO, and Carrier partners, driving innovation and operational excellence. Collaborate with cross-functional teams to enhance platform capabilities and deli...
4 days ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.