Explore Top Director of Technical Support Jobs at Ladders
Ladders brings to you a vast selection of high-paying Director of Technical Support job opportunities. As the …
1,000+ Director Technical Support Jobs in Austin, TX
Senior Director, CTIO Engineering Technologists
Reposted 1 week agoAccelerate innovation as you lead a team of experts shaping advanced AI systems, driving strategic technology initiatives, and collaborating across functions to define product vision and industry standards for data center solutions.Requirements: 18 yrs exp, 5 yrs leading strategy, HPC/Ai expertise, advanced degree preferred.Technical Support Team Lead
$95K — $110K *US-AnywhereRemote in United States3 days agoEmpower a motivated technical support team to deliver exceptional customer service and resolve complex issues efficiently, ensuring high satisfaction and loyalty through effective leadership and innovation in support operations.Requirements: 5+ years tech support experience; 2+ years in leadership; Bachelor's degree.Technical Service Desk Manager
1 week agoTransform client interactions by leading a dynamic Service Desk team, ensuring high-quality technical support and driving continuous improvement in service delivery, customer satisfaction, and team performance.Requirements: Bachelor's degree; 5+ years help desk experience; IT certifications preferred.
Get all you need to secure your next interview
Team Lead Technical Customer Support Engineer
$92K — $121K *US-AnywhereRemote in United States3 weeks agoLead a team of Technical Customer Support Engineers to enhance partner API onboarding, ensuring reliability and high-quality support. Collaborate with cross-functional teams to foster a seamless technical experience while driving continuous improvement.Requirements: 6+ years technical support experience; 2+ years in a leadership role; strong API knowledge.Director, Technical Support
$130K — $180K *US-AnywhereRemote in United States1 week agoChampion a high-impact technical support team, driving automation and AI tools for improved resolution workflows. Lead strategic initiatives while overseeing operational excellence, partnering cross-functionally to enhance customer experience.Requirements: 8+ years in technical support; strong data fluency; AI tool experience.Lead Technical Support Specialist
2 weeks agoElevate customer support by taking ownership of integration issues and refining processes. Collaborate with teams to enhance experience, resolve problems, and contribute to a strong, effective support function.Requirements: 4+ years in software support; strong communication and problem-solving skills.Senior Engineer - L3 Support Engineer
$100K — $140K *US-AnywhereRemote in United States1 week agoManage complex technical escalations for VMstore products, providing expert resolution and preventing issues in high-pressure environments, while advocating for customer needs to engineering and ensuring operational excellence.Requirements: Extensive Linux support experience, strong troubleshooting and coding skills.Technical Support Engineer
$85K — $135K *US-AnywhereRemote in United States3 weeks agoCollaborate to drive technical issue resolution and enhance support systems while serving enterprise clients across our AI platform, ensuring seamless communication and operational excellence in a fast-paced environment.Requirements: 3-5 yrs B2B SaaS support exp; strong comm skills; tech problem-solving; metrics-driven.Members who searched for Director Technical Support, also searched for:
Director, Sales
$150K — $200K *US-AnywhereRemote in United States2 weeks agoElevate sales growth by leading a team to drive new market engagement and exceed performance targets in a dynamic remote environment, fostering collaboration and coaching to ensure team success and achievement of sales objectives.Requirements: Bachelor's degree; 10+ years in enterprise software sales; 5+ years in leadership.Support Engineer
$70K — $95K *US-AnywhereIn-PersonReposted YesterdayInnovate at the intersection of media and technology by providing high-level technical support, troubleshooting multi-service network products, and collaborating closely with customers and teams to ensure quality solutions and stability in operations.Requirements: 3+ years support experience; strong communication; network troubleshooting skills; proficient in English.Managing Consultant, Technical Services
$90K — $130K *US-AnywhereRemote in United States2 weeks agoCollaborate with clients to design and implement innovative technical solutions. Leverage your software engineering expertise to tackle complex challenges, enhance business processes, and deliver exceptional consulting services to ensure client satisfaction.Requirements: Bachelor's degree, 5+ years software engineering, customer-facing experience.Director, Solutions Engineering
$130K — $180K *US-AnywhereRemote in United States2 weeks agoDrive pre-sales technical strategy and team leadership, focusing on AI architecture and integrations. Collaborate with sales, product, and engineering leaders to optimize demo excellence and ensure high-quality technical engagement with C-suite executives.Requirements: 8+ years in Sales Engineering, 3+ years in leadership, strong AI/cloud expertise.Technical Services Analyst
$85K *US-AnywhereRemote in United StatesTodayOptimize technical integration delivery and automations within customer onboarding projects. Collaborate with cross-functional teams and leverage your expertise to create solutions that enhance public safety operations while fostering innovation.Requirements: Technical degree or equivalent, 3+ years integration experience, strong SQL skills.Service Delivery Manager
3 weeks agoLead the charge in ensuring service excellence for managed services clients. You'll spearhead a team focused on quality, compliance, and continuous improvement, defining processes to enhance efficiency and client satisfaction.Requirements: Bachelor's degree, 5+ years leadership, MS Office, Windows OS, Citrix exp.Product Marketing Director
3 weeks agoLead the charge in marketing strategy for Mobile and IoT sectors, driving successful product positioning, partnerships, and go-to-market execution across global regions including Americas, Japan, and EMEA.Requirements: 10+ years in Product Management/Marketing, 3+ years in Mobile/Wireless tech.Client Director
$120K — $150K *US-AnywhereRemote in United States2 weeks agoChampion impactful client engagements by driving pre-sales design, managing project delivery, and fostering executive relationships. Leverage strategic vision and leadership skills to enhance account growth and ensure client satisfaction across projects.Requirements: 10+ years in client services, strong PM skills, EUR 1M+ engagement experienceTechnical Staff, Performance Engineering Technologist
2 weeks agoEngineer cutting-edge performance strategies for PC products. Lead optimization and benchmarking efforts while collaborating with diverse teams to elevate user experiences and ensure peak performance, power efficiency, and innovation.Requirements: Bachelor's in Computer Engineering, 15+ years exp., deep system architecture knowledge.Senior Systems Engineer, Technical Support
$90K — $172K *US-AnywhereRemoteReposted 1 week agoJoin a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an outstanding client experience.Requirements: BS/MS EE/CS, 5+ yrs technical support, strong troubleshooting skills, cloud tech.Director, Digital Workplace & End User Services
$138K — $247K *US-AnywhereRemote in United States1 week agoLead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experience for all users in a remote environment.Requirements: 8+ years IT leadership experience, product mindset, AV, VDI expertise.Director, Customer Support Systems
$152K — $259K *US-AnywhereRemote in United States1 month agoDrive innovation in customer support systems by leading technology strategy to enhance post-sales operations, with a focus on scalability and integration across teams for improved customer experiences and retention.Requirements: Bachelor's degree; 5+ yrs in Enterprise Applications; expertise in Zendesk.Lead Technical Support Engineer
$115K — $125K *US-AnywhereRemote in United StatesReposted 1 week agoEngage as a trusted advisor, leveraging your technical expertise in mobile SDKs to drive customer success, optimize HERE's location products, and resolve complex issues throughout their lifecycle. Your impact will shape customer experiences.Requirements: 5+ years experience in mobile/cloud services; proficient in SDKs, APIs, and debugging.Director, Technical Program Manager
1 week agoManage post-silicon execution and bring-up readiness for complex Arm-based SoC initiatives. Drive cross-functional convergence on validation, performance, and quality to meet program objectives in a high-impact individual contributor capacity.Requirements: 12+ years in semiconductor, program management, silicon validation.Principal Consulting Engineer - DX
$172K — $240K *US-AnywhereRemote in United States3 weeks agoAdvance your career as a Principal Consulting Engineer, driving large-scale technology solutions, collaborating with clients and teams, and innovating on technical strategies to deliver exceptional service and operational excellence.Requirements: Bachelor's degree or 10+ yrs experience in enterprise solutions; Call Center expertise; programming skills in Cisco, Five9, Zoom, and more.Operations Technical Support Specialist-2
$75K — $95K *US-AnywhereRemote in United StatesTodayJoin a dynamic Operations Emergency Response Team to stabilize and restore manufacturing operations across U.S. and Canada. This hands-on role requires urgent technical leadership in critical production scenarios and substantial travel.Requirements: 6-10 years high-output plastics experience; strong blow molding expertise; hands-on; travel 100%.Technical Support Engineer
$90K — $120K *US-AnywhereRemote in United StatesYesterdayJoin a team that's dedicated to resolving complex technical issues for enterprise clients. You'll drive success in product adoption while collaborating across functions, ensuring a seamless customer experience and impactful solutions.Requirements: 3+ years in tech support; Tier 3 skills in SaaS/AppSec/DevOps; scripting.
Top job titles hiring in Austin, TX
- Director, Product jobs
- Project Manager jobs
- Senior Software Engineer jobs
- Technical Support Engineer jobs
- Director, Sales jobs
- Senior Product Manager jobs
- Technical Product Manager jobs
- Senior Project Manager jobs
- Senior Systems Engineer jobs
- Director, Business Development jobs
- Senior Technical Product Manager jobs
- Software Engineer jobs
- Director, Program Management jobs
- Systems Engineer jobs
- Engineering Manager jobs
FAQ About Director Technical Support Jobs in Austin, TX
What does a Director of Technical Support do?
A Director of Technical Support is responsible for implementing strategic decisions, troubleshooting technical problems, and managing technical support teams. Additionally, they play a vital role in improving customer satisfaction.
What skills are needed for Director of Technical Support jobs?
The job requires strong technical skills, problem-solving abilities, leadership qualities, and excellent communication skills.
What salary does a Director of Technical Support earn?
Although the salary can vary greatly depending on the industry and location, Directors of Technical Support typically earn salaries in the upper five-figure to lower six-figure range.