This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.
A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.
Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.
A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.
Director, Technical Experience
$130K - $180K *
Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...
4 weeks ago
Director, Customer Experience Strategy
$168K - $285K *
Lead the CX Strategy team to enhance customer journeys, improve retention, and drive strategic initiatives across Customer Success, Renewals, and Professional Services in a dynamic, cross-functional e...
4 days ago
$231K - $301K *
Shape the future of customer experience by leading global support and engagement initiatives. Drive operational excellence and innovation in a digital-first environment while fostering a collaborative...
3 days ago
Senior Director, Experience Solutions & Success
$130K - $180K *
Shape strategic digital products and solutions, engage executives, and drive innovative experience initiatives to enhance client success and meet business growth objectives...
2 weeks ago
$120K - $150K *
Take ownership of driving sales and strategic partnerships to grow revenue through innovative Salesforce solutions. Collaborate with cross-functional teams to identify opportunities, nurture relations...
2 days ago
Director, Experience (Product Management)
$130K - $180K *
Lead transformational initiatives in financial services, leveraging AI and modern banking expertise to drive digital change. Collaborate across teams while adhering to regulatory standards, ensuring e...
Yesterday
Director, Mid-Market Customer Success
$120K - $150K *
Empower mid-market success by optimizing customer outcomes and retention. Lead a team to achieve exceptional results through data-driven strategies and effective engagement, while fostering cross-func...
4 days ago
$100K - $130K *
Champion the creation of impactful brand and marketing strategies that drive growth and engagement. Lead a high-performing team to deliver innovative campaigns using data-driven insights to enhance me...
4 days ago
Director, Product - Data & Insights
$185K - $215K *
Unlock potential by leading data strategy for product development and customer experience. Oversee a talented team, ensuring data integrity and driving strategic insights across functions to bolster d...
Reposted 3 weeks ago
Director of Product & Delivery Management
$180K - $210K *
Transform the landscape of product delivery in government, leading a dynamic team of Product and Delivery Managers to enhance public service efficacy through innovative practices and capacity building...
5 days ago
$220K - $240K *
Drive data-inspired insights to enhance product strategy and customer experiences. Lead a cross-functional team, influencing business decisions through analytics while fostering a culture of innovatio...
3 weeks ago
$100K - $150K *
Elevate your career by driving revenue growth and client relationships in the programmatic advertising space. As a strategic leader, you'll shape sales strategies, foster partnerships, and lead impact...
2 days ago
Product Director, Digital Channels
$165K - $170K *
Join a team that leads the development of innovative digital channels. You will manage product portfolios, drive strategic initiatives, and leverage AI to optimize performance and deliver market-leadi...
4 days ago
Director, Strategy & Change Enablement, CXAI
$120K - $150K *
Lead the transformation of customer experience through strategic vision and execution. Drive impactful storytelling, measurable outcomes, and develop capabilities at scale within our global organizati...
2 weeks ago
Director, Strategy & Change Enablement, CXAI
$120K - $150K *
Transform customer experience through strategic leadership in CXAI. Lead the vision and execution of change management, creating compelling narratives and measurable outcomes for a 75,000-person globa...
2 weeks ago
Director, Field Service Delivery
$124K - $156K *
Lead the charge in optimizing service delivery operations to meet growth goals while ensuring speed, safety, and quality in field service execution for an expanding organization...
Today
$115K - $170K *
Lead the charge in client experience by harnessing strategic partnerships and operational excellence. Drive business growth, foster team collaboration, and cultivate executive relationships for optima...
6 days ago
Senior Director, Enterprise Process Improvement & Customer Service
$166K - $225K *
Unlock potential by leading strategic operations in process improvement and customer service. Oversee cross-departmental initiatives, streamline workflows, and enhance service delivery while fostering...
1 week ago
Managing Director, CX AI Delivery
$150K - $200K *
Accelerate progress at our CX AI practice by leading innovative digital transformations in contact center operations. Drive strategic growth, client engagement, and team excellence across a global AI...
Yesterday
Director, Customer & Consumer Insights
$150K - $170K *
Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...
Reposted 1 week ago
Director of Product, CX Product
$300K - $375K *
Shape the future of customer experience by leading product innovation for AI-driven support systems. Oversee a dynamic team to enhance satisfaction and efficiency, and create proactive engagement stra...
1 week ago
$120K - $150K *
Unlock potential by leading strategic client relations and enhancing loyalty programs. Combine vision and operational excellence to drive customer engagement, foster innovation, and manage cross-funct...
3 days ago
$171K - $256K *
Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...
1 week ago
$85K *
Advance our client experience as you lead a dynamic team of customer service coaches, driving people-focused strategies, coaching excellence, and operational improvements in a flexible environment...
Reposted 1 week ago
Product Marketing Director B2B
$120K - $150K *
Transform the B2B product marketing landscape by leading strategic initiatives, enhancing market positioning, and driving revenue growth through innovative programs and stakeholder collaboration acros...
Yesterday
What skills are needed for a Director, Customer Experience?
Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.
How much does a Director, Customer Experience make on average?
While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.
Are there growth opportunities for a Director, Customer Experience?
Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.
What industries need a Director, Customer Experience?
Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.