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45,332

Director of Customer Service Jobs

Salary Range

$90K

$225K

Average Salary: $179,497
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Customer Service
$90K — $150K
New York, NY 10001 (NEW YORK County) and 2 other locations

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns.

Posted 5d ago

by Denese Menarch

  •   Healthcare

Director of Customer Service

Implement quality assurance monitoring and coaching best practices for continuous improvement Leverage Zendesk platform for better workflow management and VIP customer ticket routing automation...

Posted 1w ago

  •   5 - 7 years exp.  •  Technical Services

Director of Operations, Customer Service

The Director of Operations, Customer Service will be responsible for creating processes to achieve the business goals and SLA’s with regards to delivering an exceptional service experience...

Posted 6d ago

  •   8 - 10 years exp.  •  Telecommunications & Hardware

Director of Operations, Customer Service

Ability to gather and analyze information to make recommendations that will improve service levels and improve the customer experience.

Posted 6d ago

  •   8 - 10 years exp.  •  Telecommunications & Hardware

Director, Customer Service Delivery
$200K — $250K

Responsible for the continuous evolution of our call center service offerings and for working directly with clients and prospects to identify call center solutions to meet specific client requirements...

Posted 3d ago

  •   8 - 10 years exp.  •  Healthcare

Director of Customer Service

Lead and provide development opportunities for key team members; create and articulate a framework for management and motivation for the broader team...

Posted 1w ago

  •   5 - 7 years exp.  •  Consumer Technology

Director, Customer Service

Participate in and implement the talent development and succession strategy for the people under his responsibility, in collaboration with human resources...

Posted 1w ago

  •   8 - 10 years exp.  •  Manufacturing & Automotive

Director of Customer Service / Experience

Evaluate and manage contact center partner and vendor relationships. This includes setting SLAs, feature implementation roadmap and integration with other enterprise-wide systems solutions...

Posted 3d ago

  •   11 - 15 years exp.  •  Retail & Consumer Goods

Director, Program Management and Customer Service

The Director of Program Management and Customer Service will direct, plan, administer, and coordinate the activities of the Simulation Products organization...

Posted 6d ago

  •   15+ years exp.  •  Transportation

Director of Operations, Customer Service

• Leverage data and technology to improve self-service and automation (technology enhancement and/or implementation).

Posted 6d ago

  •   8 - 10 years exp.  •  Telecommunications & Hardware

Head of Customer Service

As the Head of Customer Service at DOTS you will lead the vision and build the processes, systems and team required to deliver outstanding customer service. You will be leading a team on the front lin...

Posted 3d ago

  •   5 - 7 years exp.  •  Retail & Consumer Goods

Managing Director - Customer Services
$250K — $500K+

Manage all activities related to customer services of the Automated Systems business group in North America: development strategy, profitability, action plans and others...

Posted 1w ago

  •   11 - 15 years exp.  •  Manufacturing & Automotive

Customer Service Manager

Oversee hiring, motivation, evaluation, and discipline of all customer service staff to include coaching and development of Supervisors, and ensure department compliance with company policies and proc...

Posted 4d ago

  •   5 - 7 years exp.  •  Telecommunications & Hardware

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Director of Service
$100K — $120K + 15% bonus potential

As the Director of Service you will be responsible for driving a culture of excellence focused on enhancing, measuring, and maximizing customer value; to be successful, you must be able to think and w...

Posted 2d ago

by Tierney Palmer

  •   11 - 15 years exp.  •  Retail & Consumer Goods

Customer Service Representative

Data entry including: Utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days...

Posted Today

  •   Less than 5 years exp.  •  Energy & Utilities

Customer Service Manager

Trainer and Evaluator: Establishing training program based on needs of department, objectives of company goals. Ensures highest level of skill development and client satisfaction. Coordinates service...

Posted 2d ago

  •   5 - 7 years exp.  •  Transportation

Director of Operations, Customer Service

• Leverage data and technology to improve self-service and automation (technology enhancement and/or implementation)

Posted 2w ago

  •   8 - 10 years exp.  •  Telecommunications & Hardware

Associate Customer Service Agent

Outbound customer phone calls in limited situations. This will typically be following up on permits and inspections but can be related to rescheduling services for customers...

Posted Today

  •   Less than 5 years exp.  •  Energy & Utilities

Customer Service Engineer
$100K — $150K

Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment. Manage and complete all Service Order in a timely manner...

Posted 6d ago

  •   5 - 7 years exp.  •  Pharmaceuticals & Biotech

Customer Service Manager
$80K — $100K

Assists with brand goals by gathering call drivers, call volume, identifying and evaluating customer trends; choosing a course of action and evaluating outcomes...

Posted 1w ago

  •   5 - 7 years exp.  •  Retail & Consumer Goods

Senior Customer Service Manager
$200K — $250K

Create KPIs and a reporting package that tracks the performance of the Customer Service team; establish a reporting and KPI review cadence that you will lead...

Posted Today

  •   11 - 15 years exp.  •  Real Estate & Construction

Customer Delivery Services Manager
$100K — $150K

As a Customer Delivery Manager you will be responsible for setting the strategic services direction that anticipates and addresses the business and technology needs for our SLED customer in either Col...

Posted Today

  •   11 - 15 years exp.  •  Telecommunications & Hardware

Customer Service Manager

Scale the Success team by capitalizing on opportunities for increased effectiveness, driving productivity programs.

Posted 1w ago

  •   5 - 7 years exp.  •  Information Technology

Customer Service Manager

The CSM will also need to manage major stakeholders that include customer, sales, partners and the technical teams.

Posted 1w ago

  •   5 - 7 years exp.  •  Enterprise Technology

Director of Professional Services

The Director of Professional Services oversees and manages all client engagements as well as daily operations required to support and scale our Professional Services organization...

Posted Yesterday

by Catherine Kraft

  •   5 - 7 years exp.  •  Hospitality & Recreation