Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$105K - $125K *
Elevate your career by managing strategic partnerships and driving revenue growth. Collaborate with executive leaders, identify new opportunities, and enhance market presence while ensuring operationa...
1 week ago
Value Stream Director - Standard Products
$120K - $145K *
Transform the manufacturing landscape by leading a multi-shift value stream, driving operational excellence, and fostering a culture of continuous improvement while achieving safety, quality, and deli...
Today
Director, FCSD Strategy & Transformation
$160K - $200K *
Lead strategic initiatives and drive transformation across the organization. Own the development and execution of long-range strategies, influence senior leadership decisions, and build a high-perform...
3 weeks ago
$200K - $300K *
Elevate our sales strategy by leading and scaling a high-performing team focused on new customer acquisition. Drive sustainable revenue growth through innovative processes and partnerships while shapi...
2 days ago
$80K - $95K *
Contribute to operational excellence by leading branch activities, enhancing profitability, and fostering a high-performance culture. Drive employee engagement, customer satisfaction, and strategic gr...
2 days ago
Senior Manager, Client Services
$95K - $115K *
Empower client success by leading a high-performing team, driving strategic relationships, and enhancing service delivery. Collaborate cross-functionally to ensure client objectives are met and identi...
4 weeks ago
Senior Manager, Client Services
$95K - $115K *
Elevate client satisfaction and retention by leading a high-performing team, managing strategic relationships, and driving operational excellence to deliver exceptional service and growth opportunitie...
4 weeks ago
Senior Manager, Client Services
$95K - $115K *
Lead the charge in enhancing client satisfaction and retention through strategic relationship management and operational excellence. Drive account growth while overseeing a high-performing team dedica...
4 weeks ago
Senior Manager, Client Services
$95K - $115K *
Elevate client satisfaction and retention by leading a high-performing team, managing strategic relationships, and driving operational excellence to deliver exceptional service and growth opportunitie...
4 weeks ago
$160K - $185K *
Drive your career with a strategic role managing a sales team, fostering customer partnerships, and leveraging market insights to enhance business growth in the food industry. Your leadership will sha...
1 week ago
$150K - $230K *
Join a team that's redefining Commercial Markets Underwriting in the West. Lead a dynamic group, drive profitability, and enhance industry strategies while fostering talent and collaboration across mu...
Yesterday
$150K - $230K *
Lead the charge in overseeing Commercial Markets Underwriting in the West region, driving profit and revenue objectives while managing a diverse team of underwriters. Collaborate effectively to implem...
Yesterday
Director, Equipment Strategy & Delivery
$120K - $140K *
Transform equipment procurement and delivery strategies to ensure timely, cost-effective solutions for site openings, collaborating across teams to enhance operational efficiency and supplier relation...
1 week ago
Director - Operational Excellence
$125K - $150K *
Join a dynamic team to drive operational excellence across multiple manufacturing sites, fostering continuous improvement strategies and Lean practices to enhance safety, quality, delivery, and produc...
Reposted 2 weeks ago
Director - Operational Excellence
$130K - $160K *
Drive operational excellence by implementing a unified continuous improvement system across sites, enhancing productivity, and fostering a culture of accountability and innovation while collaborating...
Reposted 2 weeks ago
Senior Director, Project Delivery - US
$160K - $200K *
Develop and enhance project delivery across the U.S. by collaborating with operational leaders, implementing best practices, and ensuring quality governance. Drive innovation and efficiency in complex...
2 weeks ago
$100K - $120K *
Elevate client relationships by leading operational performance and financial outcomes across a diverse portfolio. Drive satisfaction, retention, and growth through strategic execution and cross-funct...
2 weeks ago
Manager, Customer Experience & Operations
$80K - $95K *
Oversee customer service operations, enhancing order management and fulfillment processes. Drive efficiency and satisfaction by leading cross-functional teams and implementing scalable solutions in a...
4 weeks ago
$90K - $100K *
Lead the charge in strategic accounts payable management, ensuring compliance, enhancing policies, and overseeing risk management while driving operational excellence and staff development across the...
Reposted 2 days ago
$150K - $180K *
Lead the charge in financial planning and analysis, partnering with senior leaders to drive strategic initiatives and optimize performance across key business areas. Transform data into actionable ins...
Yesterday
$150K - $180K *
Transform financial strategy by leading FP&A initiatives, guiding senior leaders with actionable insights, and driving performance management across diverse business sectors. Elevate decision-making t...
Yesterday
$150K - $180K *
Accelerate operational excellence by leading a multi-site manufacturing network, driving disciplined execution, and fostering a culture of continuous improvement to achieve strategic goals and enhance...
2 weeks ago
$123K - $153K *
Unlock your potential by leading procurement strategies, optimizing supplier relationships, and driving cost efficiencies. Mentor a dynamic team while collaborating with senior management to enhance o...
2 weeks ago
$100K - $120K *
Manage client accounts by driving operational performance, enhancing client satisfaction, and ensuring financial success. Collaborate across teams to deliver consistent service and foster long-term pa...
2 weeks ago
Regional Sales Director | West Region
$160K - $200K *
Transform regional sales strategies by leading a high-performing team, driving revenue growth, and fostering key customer relationships across the Western United States. Shape the future of commercial...
2 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.