Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$95K - $115K *

Empower regional teams to enhance service growth and management; oversee intake and recruitment, ensuring compliance and coaching for optimal outcomes aligned with business objectives and state expect...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the establishment of a new Property Management department, focusing on developing systems for facility operations, tenant relations, and capital projects across a diverse portfolio to enhance ope...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Accelerate progress at dealership operations by leading performance, driving sales growth, and enhancing team development. Engage in a dynamic environment with a focus on operational excellence and ex...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$127K - $159K *

Join a team that's driven by excellence in overseeing restaurant and retail construction projects. This leadership role demands strategic coordination and financial management across multiple location...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Empower your career by leading a regional sales team, driving strategic initiatives, and exceeding sales targets across multiple states while fostering key partnerships and mentoring team members in a...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Reimagine pricing execution by leading a team dedicated to optimizing pricing strategies and enhancing process efficiencies. Collaborate across departments to drive accurate, profitable pricing while...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Unlock potential by leading our production teams to enhance efficiency, drive growth, and implement innovative solutions in a dynamic manufacturing environment focused on continuous improvement and hi...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$97K - $166K *

Lead the charge in delivering exceptional customer experiences by overseeing a team of service representatives, driving operational improvements, and ensuring customer success across multiple channels...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$204K - $240K *

Drive global capital project delivery and enhance construction through technology innovation. Oversee portfolio planning, budgeting, and execution while partnering with executive stakeholders to achie...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Unlock potential by leading a service center team to achieve operational excellence, enhance customer satisfaction, and ensure compliance with industry regulations. Drive strategic growth while managi...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Lead the charge in enhancing customer relationships by managing a high-performing Account Management team. Drive growth, refine post-sales strategies, and collaborate cross-functionally to deliver out...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $160K *

Transform account management by leading a high-performing team that drives customer expansion, enhances account health, and collaborates cross-functionally for a top-tier experience in a fast-paced en...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead and optimize the full operational lifecycle of US Operations, ensuring seamless execution, performance accountability, and strategic alignment to drive growth and operational excellence in a dyna...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Lead facilities and workplace operations by enhancing service delivery, managing vendor relationships, and driving efficiency across multiple office locations while fostering a high level of team acco...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$200K - $275K *

Lead strategic market access initiatives for rare diseases, focusing on pricing strategies and cross-functional collaboration to enhance patient access and drive business impact. Shape compelling valu...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Drive impactful marketing strategies that engage customers across 45,000+ products. Oversee a significant budget while leading a high-performing team to optimize print production and enhance brand vis...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Transform contractual landscapes by managing full contract lifecycles, collaborating with diverse stakeholders to promote governance, mitigate risks, and drive strategic decisions that enhance operati...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Engage with global cross-functional teams to lead contract management, driving strategic guidance and risk awareness across all phases of the contract lifecycle, ensuring compliance with company polic...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$180K - $215K *

Shape the future of Revenue Operations by partnering with sales leadership to enhance infrastructure and insights, driving growth through strategic process design and hands-on execution while leading...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $150K *

Drive the charge in optimizing revenue cycle management for specialty clinics, leading a team to enhance operational efficiency, ensure compliance, and maximize cash flow while contributing to strateg...

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$192K - $240K *

Inspire operational excellence and strategic growth at our Omaha facility. Lead multifaceted teams, drive profitability, and enhance customer relationships while ensuring safety and quality in a dynam...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead global procurement strategies to optimize costs, enhance supplier performance, and ensure supply continuity. Collaborate across teams to drive operational excellence while managing large budgets...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Advance global procurement strategies, enhancing cost efficiency and supplier relationships. Lead cross-functional teams in strategic sourcing while managing risks and driving operational excellence f...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Drive global procurement strategy and excellence by leading supplier relationships, optimizing costs, and ensuring alignment with business goals. Propel cross-functional collaboration for operational...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Strategize and lead global procurement initiatives that drive cost savings, supplier collaboration, and operational excellence while aligning with strategic business objectives and fostering high-perf...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.