Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Lead the charge in enhancing customer relationships through strategic CRM initiatives, driving acquisition, retention, and lifetime value. Collaborate cross-functionally to optimize customer experienc...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$191K - $222K *

Lead a dynamic team to drive strategic growth and deliver exceptional client solutions in enterprise accounts, fostering partnerships and championing operational excellence while mentoring and guiding...

Waterloo, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Pioneer strategic initiatives for distribution center operations while driving performance and efficiency. Lead a high-impact team, foster a culture of safety and improvement, and ensure alignment wit...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Lead the charge in delivering exceptional customer service and sales support. Drive operational efficiency by managing a dynamic team while enhancing customer satisfaction through strategic process im...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Optimize financial operations by overseeing accounting functions, mentoring teams, and ensuring compliance with GAAP. Drive performance improvements and deliver accurate financial reports to support s...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $95K *

Grow your career with a dynamic role leading warehouse operations, ensuring efficient inventory management and distribution in a fast-paced environment while supervising a talented team to achieve ope...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Elevate service excellence by leading a regional team of 100+ professionals, driving growth and operational efficiency while ensuring customer satisfaction and continuous improvement in a complex envi...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Lead and enhance the customer journey by overseeing Estimating and Project Management, ensuring timely execution and exceptional experiences while fostering team accountability and operational improve...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform warehouse operations by leading a high-performing team, enhancing productivity, and ensuring safety compliance. Drive continuous improvement and achieve customer fulfillment goals in a fast...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$130K - $160K *

Empower customer success through strategic leadership, fostering retention and growth in enterprise post-sales processes. Drive customer satisfaction, enhance relationships, and build scalable framewo...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success operations by building a dynamic team and optimizing workflows. Leverage analytics to drive insights, design training programs, and ensure seamless collaboration across functi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $165K *

Shape national business development strategies and drive growth; lead sales teams and engage with healthcare stakeholders to secure key partnerships and achieve targets...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$108K - $169K *

Transform client services through strategic leadership, team development, and operational excellence, ensuring high-quality support and innovation while collaborating across departments to meet organi...

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $225K *

Lead the charge in transforming B2B service operations through innovative Salesforce solutions, optimizing case management, and enhancing customer experience while guiding a dynamic team towards effic...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Transform customer service experiences by leading the B2B Service team, optimizing Salesforce technologies, and driving automation for enhanced efficiency and satisfaction across the enterprise...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Lead the charge in transforming B2B service through Salesforce strategy, driving automation and self-service, while enhancing operational efficiency. Mentor a high-performing team to deliver measurabl...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $225K *

Take ownership of B2B service platform strategy to enhance Salesforce capabilities, driving operational efficiency, automation, and superior customer experiences while leading a high-performing team i...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $225K *

Unlock innovation as a leader in B2B service transformation, driving Salesforce capabilities to enhance customer experiences and operational efficiency while managing a dynamic team committed to excel...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform the Customer Care function by delivering high-quality service, optimizing operations, and developing high-performing teams to enhance customer satisfaction and drive business outcomes in a d...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$177K - $221K *

Join a team that's committed to optimizing supplier partnerships and driving excellence. Collaborate cross-functionally to enhance business outcomes in a dynamic, biopharmaceutical environment while f...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Discover a dynamic role driving revenue growth within a designated territory. Collaborate with a high-performing team to cultivate partnerships with retail pharmacies, present business solutions, and...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Lead and develop a distributed sales team to drive revenue and bookings across Europe and the Americas. Engage in strategic deals while coaching Account Executives through complex sales cycles in a hi...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Engage in comprehensive enterprise sales cycles, leading complex strategies and building relationships within targeted industries to drive growth and close opportunities while maintaining pipeline gov...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the end-to-end enterprise sales cycle, developing strategic plans for targeted utilities while managing complex negotiations and fostering executive-level relationships to drive expansion opportu...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$200K - $275K *

Build high-performing teams, driving operational excellence in a 2.5M sq ft warehouse. Engage with employees on the floor and solve challenges to deliver superior service, ensuring productivity and sa...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.