Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$105K - $137K *

Lead a dynamic team to innovate and enhance Energy Efficiency programs, driving operational excellence and business growth while mentoring staff and establishing implementation standards across the or...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$103K - $150K *

Drive productivity and project controls as a leader in outage management, ensuring optimal execution and real-time reporting through a dedicated team, while collaborating with key stakeholders to enha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Drive product strategy for financial management solutions, leveraging AI to transform processes and elevate outcomes. Lead a dynamic team to redefine accountability and deliver comprehensive value to...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$148K - $222K *

Pioneer sales excellence by leading a dynamic team to drive revenue growth across the Great Lakes district. Cultivate customer relationships and ensure high-performance standards while implementing st...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$109K - $142K *

Transform Marketplace into a scalable healthcare spend platform driving member engagement and revenue growth by leading cross-functional teams and executing strategic product initiatives for improved...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$71K - $97K *

Empower supplier recovery processes by overseeing warranty and return claims. Manage POs, track supplier accountability, and collaborate across teams to enhance efficiency, reduce turnaround time, and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Unlock potential by leading global compliance initiatives for network security hardware, ensuring adherence to RF, EMC, safety, and cybersecurity regulations through effective cross-functional collabo...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $195K *

Empower a high-performing remote team as you oversee provider data management and credentialing frameworks. Drive strategic initiatives and optimize infrastructure to ensure accurate, compliant provid...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$112K - $169K *

Join a dynamic team to manage key client accounts in Radiation Oncology, enhancing customer experiences through strategic relationships and expert support. Collaborate cross-functionally to drive prod...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $192K *

Accelerate progress at shaping digital product strategy and execution across multiple domains, collaborating across functions to enhance customer experience and drive impactful solutions that align wi...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Drive operational excellence and customer satisfaction by overseeing multiple retail locations, leading dynamic teams, and implementing strategic plans to optimize sales and growth within a designated...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Empower innovation in digital and telehealth solutions. Collaborate with diverse teams and senior leaders to enhance product offerings and drive patient care through cutting-edge technology and effect...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$84K - $134K *

Lead the charge in implementing the AssetPlanner platform by managing complex projects, ensuring stakeholder engagement, optimizing processes, and delivering measurable results for enterprise clients...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Lead the charge in driving investment sales strategies and establishing key relationships with financial advisors. Achieve ambitious sales targets while promoting diverse investment products and provi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $130K *

Join a team that's revolutionizing early childhood education by scaling our DTC channels. As a key leader, you'll drive growth, optimize profitability, and cultivate an empowered ecommerce team while...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Lead a dynamic team driving IT strategy, delivering high-quality solutions, and enhancing business outcomes through innovation and effective collaboration. Oversee project delivery while ensuring qual...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $169K *

Play a key role in driving strategic financial insights to support business decisions, optimize investments, and enhance member experiences. Collaborate across departments to develop models and analys...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $130K *

Transform the landscape of B2B SaaS compliance products by leading product strategy, enhancing customer insights, and driving impactful AI innovations to deliver measurable business value...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $200K *

Champion the development and execution of mid-market customer experience products. Drive innovative solutions by collaborating with customers and teams to enhance functionalities that address evolving...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$107K - $143K *

Lead the charge in managing critical data center construction projects. Oversee multi-disciplinary teams to deliver on-time, within budget solutions while ensuring top-notch quality and compliance wit...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $125K *

Shape the future of product development by leading a diverse team, leveraging AI tools, and driving customer-focused initiatives to enhance user experiences and deliver impactful solutions...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $181K *

Optimize global travel operations by leading strategic initiatives and managing supplier relationships, aiming for enhanced traveler experience and cost-efficient practices while ensuring compliance a...

US-AnywhereRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Business Services

$140K - $205K *

Lead the charge in aligning technology strategy with business objectives, develop high-performing teams, and implement scalable practices leveraging AI to deliver measurable business value while adapt...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $165K *

Transform your sales career by developing new business in the auto finance industry. Engage with key decision-makers, drive revenue growth, and exceed sales targets while utilizing innovative data ana...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$172K - $215K *

Elevate your career by leading the Hazmat Transportation insurance program. Drive strategic underwriting initiatives, manage a dedicated team, and cultivate partnerships, ensuring profitable growth in...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.