Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$177K - $338K *

Innovate the global medical strategy for a leading drug program. Drive launch readiness, evidence generation, and cross-functional partnerships while serving as the primary medical voice in product li...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $220K *

Elevate your career by leading complex programs that enhance secure operations. Collaborate with cross-functional teams to drive strategic initiatives, ensuring high-quality delivery and operational e...

Bentonville, ARRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $190K *

Transform regulatory strategies by leading cross-functional teams to ensure timely submissions and compliance for our innovative gene therapy pipeline, driving excellence in pediatric neurodegenerativ...

New York, NYRemote

5 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$113K - $139K *

Transform the C&I market by leveraging your sales expertise to drive revenue growth, implement strategic business plans, and build strong relationships with end customers and distributors in your assi...

California, USRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$150K - $204K *

Unlock potential by leading transformative customer success strategies for nonprofit and arts organizations. Drive retention, growth, and innovation through AI-enabled solutions while collaborating ac...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$88K - $105K *

Empower your career by leading HR initiatives that enhance employee engagement and foster a positive workplace culture. Drive compliance, support management, and champion values to create a thriving e...

Ashburn, VARemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $195K *

Join a dynamic team as you cultivate investor relationships and drive capital growth. Leverage your LIHTC expertise to expand our investor base, manage key accounts, and contribute to impactful afford...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Elevate your career by providing strategic leadership and operational oversight across diverse client accounts. Drive excellence in service delivery, client retention, and financial performance while...

Toronto, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$143K - $199K *

Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $110K *

Join a team that's dedicated to enhancing employee relations and organizational effectiveness. As a key HR partner, you'll guide leaders in talent development, compliance, and workforce planning while...

Chatham, NJRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$165K - $190K *

Empower client success by leading project management and engagement strategies, mentoring teams, and delivering impactful solutions through data analysis and operational expertise in contract manageme...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Shape the future of procurement by leading strategic sourcing initiatives, enhancing vendor relationships, and driving financial transparency. Collaborate across teams to streamline processes and leve...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$155K - $185K *

Pioneer effective supply chain management by coordinating program activities, ensuring timely material deliverables, and consolidating data for decision-making across cross-functional teams to meet pe...

Lorton, VARemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Empower regional growth by developing sales strategies, managing accounts, and building relationships with customers and distributors. Drive new business opportunities and collaborate with internal te...

Austin, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Collaborate to drive large-scale business initiatives, enhancing processes and stakeholder engagement. Analyze data and workflows to implement effective strategies, ensuring compliance and operational...

Missouri, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Innovate and lead the MyGeotab workflows, ensuring usability and reliability while driving evolution and collaboration across product domains to enhance customer experience and operational efficiency...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$138K - $184K *

Join a dynamic team to lead the evolution of MyGeotab workflows, ensuring usability and reliability while fostering collaboration across product domains. Drive innovation and enhance customer experien...

Oakville, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Drive targeted ABM strategies across diverse verticals, enhancing engagement and revenue growth through personalized, data-driven marketing programs. Collaborate with sales and industry leaders to opt...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$155K - $180K *

Join a team that's dedicated to providing comprehensive legal support across employment, commercial, and compliance matters. Collaborate with internal teams and clients while developing expertise in a...

New Jersey, USRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$81K - $91K *

Contribute to client success by managing policy applications, renewals, and coverage inquiries. Collaborate with producers to ensure timely service and maintain strong client relationships while stayi...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $140K *

Drive growth and profitability in a high-volume HVAC service provider by fostering a positive team culture, enhancing customer relationships, and leveraging your service industry expertise to achieve...

Longmont, CORemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$207K - $310K *

Empower the future of incentive compensation by leading a dynamic team to design and optimize compensation plans that align with strategic growth objectives, ensuring financial discipline and driving...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$246K - $332K *

Lead a dynamic team in shaping clinical development strategies for rare kidney diseases. Collaborate across functions to drive innovative trials, ensuring patient-centered approaches and operational f...

San Diego, CARemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$220K - $275K *

Elevate your career by leading global CMC regulatory strategies for biologics. Collaborate with cross-functional teams, ensure compliance, and drive successful product development while mentoring a hi...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Empower Public Safety agencies by driving sales and fostering relationships across a multi-state territory. Manage the sales cycle through consultative partnerships, ensuring pipeline growth and reven...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.