Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$95K - $115K *

Oversee critical operational processes for Service Training eCommerce, ensuring accurate billing, revenue reporting, and catalog governance. Collaborate with cross-functional teams to enhance systems...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $140K *

Transform your career by leading product development initiatives that enhance enterprise reporting and analytics. Collaborate with cross-functional teams to deliver high-quality solutions that meet bu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$157K - $207K *

Shape the future of biology by leading creative initiatives that elevate our brand. Collaborate closely with leadership to craft compelling narratives and visuals, while managing a growing team and bu...

Emeryville, CARemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $163K *

Champion operational excellence in IT service delivery, overseeing hardware lifecycle and ITSM frameworks to enhance healthcare IT environments. Drive innovation and efficiency while ensuring seamless...

Owensboro, KYRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$159K - $218K *

Drive strategic growth by leading national accounts and fostering executive relationships. Collaborate across teams to enhance customer engagement and market share, while executing comprehensive accou...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $140K *

Drive your career forward by leading a dynamic PMO team, overseeing complex projects in healthcare technology. Collaborate cross-functionally to ensure strategic alignment and successful execution of...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$250K - $275K *

Drive the transformation of banking by guiding product strategies for an innovative Banking as a Service platform, ensuring alignment across teams to deliver impactful financial solutions...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $155K *

Lead the charge in developing Fleetio's connected-vehicle data strategy and product line from the ground up. Drive innovative data solutions, partnerships, and user experiences that enhance fleet oper...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $235K *

Transform data access and orchestration by managing a self-service platform that empowers engineers and analysts, ensuring safe, efficient workflows while driving innovation in AI integration and syst...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$185K - $344K *

Unlock your potential by driving strategic customer engagement and analytics initiatives. Collaborate with cross-functional teams to enhance targeting strategies and improve decision-making, ultimatel...

East Hanover, NJRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive efficient order management and logistics operations, ensuring compliance with pharmaceutical regulations while collaborating with internal teams and 3PL partners to optimize product flow and per...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $90K *

Join a team that's dedicated to enhancing recruiting standards and practices. Collaborate with HR and leadership to implement effective strategies, drive candidate engagement, and ensure a robust tale...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$112K - $155K *

Accelerate growth by building strategic customer relationships and driving sales initiatives within the Healthcare North America sector. Collaborate across teams to implement plans, innovate products...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$177K - $338K *

Innovate the global medical strategy for a leading drug program. Drive launch readiness, evidence generation, and cross-functional partnerships while serving as the primary medical voice in product li...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $220K *

Elevate your career by leading complex programs that enhance secure operations. Collaborate with cross-functional teams to drive strategic initiatives, ensuring high-quality delivery and operational e...

Bentonville, ARRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $190K *

Transform regulatory strategies by leading cross-functional teams to ensure timely submissions and compliance for our innovative gene therapy pipeline, driving excellence in pediatric neurodegenerativ...

New York, NYRemote

5 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$113K - $139K *

Transform the C&I market by leveraging your sales expertise to drive revenue growth, implement strategic business plans, and build strong relationships with end customers and distributors in your assi...

California, USRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$150K - $204K *

Unlock potential by leading transformative customer success strategies for nonprofit and arts organizations. Drive retention, growth, and innovation through AI-enabled solutions while collaborating ac...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$88K - $105K *

Empower your career by leading HR initiatives that enhance employee engagement and foster a positive workplace culture. Drive compliance, support management, and champion values to create a thriving e...

Ashburn, VARemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $195K *

Join a dynamic team as you cultivate investor relationships and drive capital growth. Leverage your LIHTC expertise to expand our investor base, manage key accounts, and contribute to impactful afford...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Elevate your career by providing strategic leadership and operational oversight across diverse client accounts. Drive excellence in service delivery, client retention, and financial performance while...

Toronto, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$143K - $199K *

Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $110K *

Join a team that's dedicated to enhancing employee relations and organizational effectiveness. As a key HR partner, you'll guide leaders in talent development, compliance, and workforce planning while...

Chatham, NJRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$165K - $190K *

Empower client success by leading project management and engagement strategies, mentoring teams, and delivering impactful solutions through data analysis and operational expertise in contract manageme...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.