Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Service Training Operations Leader
$95K - $115K *
Oversee critical operational processes for Service Training eCommerce, ensuring accurate billing, revenue reporting, and catalog governance. Collaborate with cross-functional teams to enhance systems...
2 days ago
$120K - $140K *
Transform your career by leading product development initiatives that enhance enterprise reporting and analytics. Collaborate with cross-functional teams to deliver high-quality solutions that meet bu...
1 week ago
$157K - $207K *
Shape the future of biology by leading creative initiatives that elevate our brand. Collaborate closely with leadership to craft compelling narratives and visuals, while managing a growing team and bu...
4 weeks ago
Strategic Customer Success Manager - Americas
$110K - $130K *
Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...
1 week ago
Manager - Field SVCS and ITSM S D Lead - Remote
$91K - $163K *
Champion operational excellence in IT service delivery, overseeing hardware lifecycle and ITSM frameworks to enhance healthcare IT environments. Drive innovation and efficiency while ensuring seamless...
2 days ago
Senior Director Enterprise Services - North Carolina
$159K - $218K *
Drive strategic growth by leading national accounts and fostering executive relationships. Collaborate across teams to enhance customer engagement and market share, while executing comprehensive accou...
3 weeks ago
Director, Project Management; Healthcare RCM Transformation
$120K - $140K *
Drive your career forward by leading a dynamic PMO team, overseeing complex projects in healthcare technology. Collaborate cross-functionally to ensure strategic alignment and successful execution of...
2 weeks ago
$250K - $275K *
Drive the transformation of banking by guiding product strategies for an innovative Banking as a Service platform, ensuring alignment across teams to deliver impactful financial solutions...
Reposted 4 weeks ago
Staff Product Manager, Connected Ecosystem
$130K - $155K *
Lead the charge in developing Fleetio's connected-vehicle data strategy and product line from the ground up. Drive innovative data solutions, partnerships, and user experiences that enhance fleet oper...
Reposted 1 week ago
Senior Product Manager, Data Infrastructure
$150K - $235K *
Transform data access and orchestration by managing a self-service platform that empowers engineers and analysts, ensuring safe, efficient workflows while driving innovation in AI integration and syst...
4 weeks ago
Director, Targeting & Field Intelligence
$185K - $344K *
Unlock your potential by driving strategic customer engagement and analytics initiatives. Collaborate with cross-functional teams to enhance targeting strategies and improve decision-making, ultimatel...
3 days ago
$110K - $130K *
Drive efficient order management and logistics operations, ensuring compliance with pharmaceutical regulations while collaborating with internal teams and 3PL partners to optimize product flow and per...
2 weeks ago
$80K - $90K *
Join a team that's dedicated to enhancing recruiting standards and practices. Collaborate with HR and leadership to implement effective strategies, drive candidate engagement, and ensure a robust tale...
3 weeks ago
Account Executive - West Coast
$112K - $155K *
Accelerate growth by building strategic customer relationships and driving sales initiatives within the Healthcare North America sector. Collaborate across teams to implement plans, innovate products...
Reposted 3 weeks ago
Senior Director, Global Medical Affairs
$177K - $338K *
Innovate the global medical strategy for a leading drug program. Drive launch readiness, evidence generation, and cross-functional partnerships while serving as the primary medical voice in product li...
Reposted 3 weeks ago
(USA) Staff, Technical Program Manager
$110K - $220K *
Elevate your career by leading complex programs that enhance secure operations. Collaborate with cross-functional teams to drive strategic initiatives, ensuring high-quality delivery and operational e...
3 weeks ago
Senior Director, Program Management, Regulatory Affairs
$160K - $190K *
Transform regulatory strategies by leading cross-functional teams to ensure timely submissions and compliance for our innovative gene therapy pipeline, driving excellence in pediatric neurodegenerativ...
5 days ago
$113K - $139K *
Transform the C&I market by leveraging your sales expertise to drive revenue growth, implement strategic business plans, and build strong relationships with end customers and distributors in your assi...
Reposted today
Senior Director, Nonprofit and Arts & Cultural Customer Success
$150K - $204K *
Unlock potential by leading transformative customer success strategies for nonprofit and arts organizations. Drive retention, growth, and innovation through AI-enabled solutions while collaborating ac...
2 weeks ago
$88K - $105K *
Empower your career by leading HR initiatives that enhance employee engagement and foster a positive workplace culture. Drive compliance, support management, and champion values to create a thriving e...
1 week ago
Capital Originations, Director
$150K - $195K *
Join a dynamic team as you cultivate investor relationships and drive capital growth. Leverage your LIHTC expertise to expand our investor base, manage key accounts, and contribute to impactful afford...
3 weeks ago
Director, Operations - Campus & Corporate Services (70302795)
$150K - $175K *
Elevate your career by providing strategic leadership and operational oversight across diverse client accounts. Drive excellence in service delivery, client retention, and financial performance while...
2 weeks ago
Sr Manager , MarTech (Marketing Tech Enablement)
$143K - $199K *
Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...
Reposted 2 days ago
Sr. Human Resources Generalist
$93K - $110K *
Join a team that's dedicated to enhancing employee relations and organizational effectiveness. As a key HR partner, you'll guide leaders in talent development, compliance, and workforce planning while...
Reposted 6 days ago
Workday Consulting Senior Manager - SCM
$165K - $190K *
Empower client success by leading project management and engagement strategies, mentoring teams, and delivering impactful solutions through data analysis and operational expertise in contract manageme...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.