Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Join a dynamic team to lead strategic account services, driving revenue growth and client satisfaction through innovative pharmaceutical marketing initiatives while mentoring and developing talent wit...

West Chester, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$190K *

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $225K *

Drive operational excellence by leading care team operations and enhancing member experiences. Build scalable systems and processes to ensure consistent, high-quality interactions across all touchpoin...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Accelerate your career by leading sales growth and strategic partnerships in the Executive Benefits sector. Drive revenue, expand market presence, and enhance employee protection through innovative id...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$203K - $280K *

Empower your career by leading U.S. trade and distribution strategies in oncology and rare diseases. Drive operational excellence and partner with cross-functional teams to ensure product availability...

Waltham, MARemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$134K - $249K *

Elevate product performance across multiple lines of business by leading strategic initiatives, analyzing metrics, and collaborating with cross-functional teams to enhance outcomes for specialty healt...

Florida, USRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$178K - $307K *

Elevate the U.S. Surgical Vision business by leading sales strategy, driving performance, and fostering cross-functional partnerships. Collaborate with teams to achieve revenue goals and enhance custo...

Irvine, CARemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$173K - $216K *

Drive operational excellence by leading a diverse team focused on enhancing system reliability and availability through effective processes, project support, and proactive risk mitigation...

California, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $150K *

Champion growth by driving new business and enhancing customer relationships. Collaborate with internal teams to deliver tailored packaging solutions while executing effective sales strategies to capt...

Rock Island, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $231K *

Partner with us to lead strategic initiatives that enhance operational performance and member outcomes in the Florida Medicaid health plan, driving alignment across teams and ensuring effective execut...

Florida, USRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive enterprise growth by managing relationships and closing high-value deals. Collaborate cross-functionally to create sales strategies that meet customer needs, while contributing to defining the G...

Toronto, ONRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive growth by leading a team of provider relations representatives, managing key provider relationships, and implementing strategies to enhance service offerings and revenue within the compounding p...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$176K - $220K *

Lead the charge in developing high-performing partnerships and teams to drive growth in North America's aftermarket channel, collaborating across functions to enhance partner performance and customer...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$95K *

Shape the future of healthcare by driving sales and partnerships in a dynamic territory. Collaborate with surgical teams to enhance patient outcomes through innovative biomaterials while achieving rev...

San Diego, CARemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $170K *

Join a team that's driving strategic sales in TMS, WMS, and SaaS solutions. Lead initiatives to achieve sales targets, develop customer relationships, and promote innovative technology offerings while...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$155K - $195K *

Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Lead transformative sales enablement initiatives, driving team performance and productivity through strategic execution and innovative technology. Collaborate with leadership to enhance seller effecti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Lead the charge in driving operational excellence across multiple markets, ensuring customer satisfaction and compliance while managing a high-performing team. Focus on strategic growth, budget manage...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$145K - $169K *

Elevate your career by driving performance across multiple bottlers, translating regional strategies into actionable plans, and fostering strong partnerships to achieve profitable growth and operation...

Atlanta, GARemote

Today

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Lead the future of healthcare business operations by driving growth, optimizing performance, and ensuring customer satisfaction. Collaborate with cross-functional teams to achieve strategic goals and...

Exton, PARemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $140K *

Drive innovative media strategies for healthcare clients, leveraging audience insights and performance data. Collaborate with cross-functional teams to enhance planning processes and deliver impactful...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$194K - $228K *

Lead the charge in sustainability as a senior executive, driving growth and innovation in occupier facilities management. Mentor teams, enhance client relationships, and spearhead strategic initiative...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$120K - $145K *

Join a team that's shaping the future of CRM solutions, driving technical leadership and product strategy within the Salesforce ecosystem. Collaborate with cross-functional teams to enhance client por...

Philadelphia, PARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.