Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$119K - $371K *

Elevate internal communication strategy and execution; drive impactful employee messaging during significant organizational moments while creating structured channels for clarity and engagement. Build...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $185K *

Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$135K - $185K *

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$135K - $160K *

Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Engage with high-value customers to ensure satisfaction, retention, and growth. Act as the primary relationship owner across departments, proactively addressing needs, mitigating risks, and leading st...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Unlock potential by leading complex project deliveries, coordinating cross-functional teams, and ensuring quality outcomes. Manage budgets and timelines while maintaining effective communication with...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$119K - $199K *

Shape customer relations and drive profitability in a dynamic Gas Power sector role. You will manage contracts, coordinate communication, and lead cross-functional teams to fulfill strategic objective...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $150K *

Elevate the regional sales strategy by leading a dedicated team, driving customer satisfaction, and identifying market opportunities. Collaborate with territory managers to implement effective sales i...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$87K - $131K *

Elevate your career by leading the Problem Management lifecycle, addressing complex incidents in automated material handling and warehouse systems. Collaborate across teams to identify root causes and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$128K - $226K *

Empower enterprise customers by building lasting partnerships that drive success. Guide them through their CX journey while leveraging technical expertise to enhance solution adoption and achieve stra...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $165K *

Lead the charge in driving strategic revenue initiatives, overseeing performance metrics, managing budgets, and fostering vital partnerships to optimize client experiences and achieve organizational g...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$190K - $210K *

Lead the charge in executing client implementation activities with operational excellence. Drive strategy into scalable processes while fostering cross-functional collaboration and ensuring successful...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Drive operational excellence and enhance customer satisfaction by overseeing multiple locations. Lead, coach, and develop a team of managers, focusing on talent development and business growth in a dy...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$128K - $226K *

Join a team that empowers enterprise customers to realize their CX vision. Drive strategic partnerships, facilitate renewals, and lead cross-functional collaborations, utilizing your expertise to enha...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Champion a culture of Quality Excellence by deploying management systems, enhancing customer satisfaction, and driving productivity improvements that foster a quality-driven organization aligned with...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Analyze market opportunities and drive sales strategies to support growth in enterprise sectors, focusing on new account acquisition and expansion through collaboration with key stakeholders across No...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Transform revenue strategy by optimizing sales processes and enhancing data-driven insights to drive growth. Collaborate across teams to mitigate revenue leakage and establish a robust operations ecos...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$250K - $300K *

Drive revenue growth by developing and executing a robust channel strategy in the Americas' Western Region, focusing on partner recruitment, enablement, and performance management to achieve targeted...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$126K - $234K *

Innovate strategic communications for Customer Engagement teams, translating leadership insights into impactful messaging. Lead integrated plans, support change initiatives, and cultivate engagement a...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead strategic initiatives to enhance national account growth, drive revenue, and strengthen partnerships while managing cross-functional teams and aligning efforts for successful execution in large-s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Develop strategic sales initiatives for enterprise services in the payments sector. Engage with key banking clients across the Americas, drive impactful relationships, and enhance business growth thro...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $190K *

Lead and inspire a high-performing team to build strategic client partnerships, driving growth in AI training data projects. Combine client engagement with data annotation expertise to elevate client...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Optimize client relationships and drive growth by strategically managing a portfolio of accounts. Identify expansion opportunities and implement innovative solutions to enhance client success through...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$108K - $184K *

Advance your career by leading operational excellence in provider network management, enhancing relationships, and driving strategy across all lines of business to optimize performance and ensure comp...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.