Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Unlock potential by driving product strategy for governance and compliance solutions. Lead cross-functional initiatives to enhance product competitiveness and customer satisfaction while ensuring alig...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $215K *

Unlock potential by leading data strategy for product development and customer experience. Oversee a talented team, ensuring data integrity and driving strategic insights across functions to bolster d...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$104K - $160K *

Lead the Site Logistics & Execution strategy for AP Reading events, ensuring seamless vendor management and operational readiness while guiding the team through crisis situations and optimizing proces...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$119K - $199K *

Shape customer relations and drive profitability in a dynamic Gas Power sector role. You will manage contracts, coordinate communication, and lead cross-functional teams to fulfill strategic objective...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $200K *

Engage in leading a dynamic team dedicated to delivering top-notch offensive security engagements, ensuring delivery quality and client satisfaction, while collaborating with sales to expand accounts...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$122K - $204K *

Champion the strategy and growth of telematics solutions, integrating data-driven services with Fleet operations to enhance client value while managing partnerships to ensure innovation and scalabilit...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Join a team that's redefining customer engagement through strategic CRM leadership. Drive innovative email and SMS campaigns while optimizing performance across our expansive product portfolio, shapin...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$132K - $236K *

Join us to lead and enhance strategic partnerships with services partners, driving program initiatives and improving operational efficiency across the organization to support enterprise growth in phys...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Drive strategic customer relationships and revenue growth by leading collaborative planning, ensuring satisfaction, and managing data insights for optimized performance and market expansion...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Empower product strategy and lifecycle management, ensuring market needs are met. Collaborate with cross-functional teams to drive successful product launches for lower limb prosthetics, enhancing cli...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$90K - $120K *

Advance your career by executing technical strategies that drive growth in the Coatings sector, providing expert support and training to customers while collaborating with teams to develop innovative...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Lead the charge in enhancing client cybersecurity and NERC compliance solutions. Drive business development and project execution while mentoring team members to ensure quality outcomes across Canada...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $226K *

Join a team that empowers enterprise customers to realize their CX vision. Drive strategic partnerships, facilitate renewals, and lead cross-functional collaborations, utilizing your expertise to enha...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $160K *

Optimize People Operations by building scalable HR processes, governing employee transactions, and enhancing the employee experience. Collaborate with leaders to align programs with strategic goals, e...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Champion the growth of innovative services and marketplace offerings. Lead the full lifecycle from strategy to execution, engaging partners and owning revenue-critical services that enhance platform v...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$220K - $250K *

Transform complex enterprise SaaS implementations by leading a multi-workstream program, managing strategic customer relationships, and driving accountability for successful outcomes from kickoff thro...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$225K - $450K *

Drive transformative large deals within the Products 2 industry, leveraging your expertise to lead teams, engage with C-suite clients, and shape strategic initiatives that ensure significant revenue g...

US-AnywhereRemote

5 days ago

  •   15+ years exp.  •   Enterprise Technology

$110K - $137K *

Lead the Customer Support Center for the Americas, focusing on high-quality service, operational efficiency, and team management while driving impactful customer and technical solutions across the reg...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $137K *

Elevate customer support excellence by leading regional teams to enhance service operations, improve key performance metrics, and drive cross-functional collaboration for superior customer satisfactio...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$126K - $234K *

Innovate strategic communications for Customer Engagement teams, translating leadership insights into impactful messaging. Lead integrated plans, support change initiatives, and cultivate engagement a...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $137K *

Oversee customer support operations across the Americas, enhancing service quality and team performance while driving technical escalations and operational efficiency. Play a pivotal role in implement...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$130K - $180K *

Shape the future of program management by leading client accounts, ensuring successful project delivery, and driving business growth. Collaborate closely with sales and R&D to achieve KPIs and maintai...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Champion the GMV success for top brand partners by fostering executive relationships, driving commercial strategies, and prioritizing growth opportunities. Engage in high-stakes negotiations and colla...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Lead a high-performing sales team to drive growth in the SLED market, managing the full sales cycle while mentoring future sales leaders. Develop strategies to enhance client engagement and foster a c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.