Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.
As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.
In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.
Senior Product Manager - Workforce
$120K - $150K *
Unlock potential by driving product strategy for governance and compliance solutions. Lead cross-functional initiatives to enhance product competitiveness and customer satisfaction while ensuring alig...
2 days ago
Client Success Director - Amazon
$120K - $150K *
Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...
6 days ago
Director, Product - Data & Insights
$185K - $215K *
Unlock potential by leading data strategy for product development and customer experience. Oversee a talented team, ensuring data integrity and driving strategic insights across functions to bolster d...
Reposted 1 week ago
Senior Director, Site Logistics Manager
$104K - $160K *
Lead the Site Logistics & Execution strategy for AP Reading events, ensuring seamless vendor management and operational readiness while guiding the team through crisis situations and optimizing proces...
4 days ago
Senior Heavy Duty Power – Customer Portfolio Manager CS
$119K - $199K *
Shape customer relations and drive profitability in a dynamic Gas Power sector role. You will manage contracts, coordinate communication, and lead cross-functional teams to fulfill strategic objective...
1 week ago
Director of Services - US West
$150K - $200K *
Engage in leading a dynamic team dedicated to delivering top-notch offensive security engagements, ensuring delivery quality and client satisfaction, while collaborating with sales to expand accounts...
1 week ago
Director, Connected Solutions & Telematics (Cox Fleet)
$122K - $204K *
Champion the strategy and growth of telematics solutions, integrating data-driven services with Fleet operations to enhance client value while managing partnerships to ensure innovation and scalabilit...
5 days ago
$150K - $180K *
Join a team that's redefining customer engagement through strategic CRM leadership. Drive innovative email and SMS campaigns while optimizing performance across our expansive product portfolio, shapin...
4 weeks ago
Director, Global Service Partnerships
$132K - $236K *
Join us to lead and enhance strategic partnerships with services partners, driving program initiatives and improving operational efficiency across the organization to support enterprise growth in phys...
Reposted 4 weeks ago
Senior Manager, Customer Business
$100K - $130K *
Drive strategic customer relationships and revenue growth by leading collaborative planning, ensuring satisfaction, and managing data insights for optimized performance and market expansion...
1 week ago
$120K - $150K *
Empower product strategy and lifecycle management, ensuring market needs are met. Collaborate with cross-functional teams to drive successful product launches for lower limb prosthetics, enhancing cli...
Yesterday
Technical Service Manager Americas
$90K - $120K *
Advance your career by executing technical strategies that drive growth in the Coatings sector, providing expert support and training to customers while collaborating with teams to develop innovative...
1 week ago
$120K - $150K *
Lead the charge in enhancing client cybersecurity and NERC compliance solutions. Drive business development and project execution while mentoring team members to ensure quality outcomes across Canada...
2 weeks ago
$128K - $226K *
Join a team that empowers enterprise customers to realize their CX vision. Drive strategic partnerships, facilitate renewals, and lead cross-functional collaborations, utilizing your expertise to enha...
6 days ago
Director, People Operations and Administration
$145K - $160K *
Optimize People Operations by building scalable HR processes, governing employee transactions, and enhancing the employee experience. Collaborate with leaders to align programs with strategic goals, e...
2 days ago
Senior Product Manager, Services #1149
$120K - $150K *
Champion the growth of innovative services and marketplace offerings. Lead the full lifecycle from strategy to execution, engaging partners and owning revenue-critical services that enhance platform v...
5 days ago
Managing Director, Strategic Account
$220K - $250K *
Transform complex enterprise SaaS implementations by leading a multi-workstream program, managing strategic customer relationships, and driving accountability for successful outcomes from kickoff thro...
2 weeks ago
Managing Director, Client Growth Office (Large Deals - Products 2 Industry) - US Remote
$225K - $450K *
Drive transformative large deals within the Products 2 industry, leveraging your expertise to lead teams, engage with C-suite clients, and shape strategic initiatives that ensure significant revenue g...
5 days ago
Customer Support Manager - Americas
$110K - $137K *
Lead the Customer Support Center for the Americas, focusing on high-quality service, operational efficiency, and team management while driving impactful customer and technical solutions across the reg...
2 days ago
Customer Support Manager - Americas
$110K - $137K *
Elevate customer support excellence by leading regional teams to enhance service operations, improve key performance metrics, and drive cross-functional collaboration for superior customer satisfactio...
2 days ago
Associate Director, Customer Engagement Communications
$126K - $234K *
Innovate strategic communications for Customer Engagement teams, translating leadership insights into impactful messaging. Lead integrated plans, support change initiatives, and cultivate engagement a...
5 days ago
Customer Support Manager - Americas
$110K - $137K *
Oversee customer support operations across the Americas, enhancing service quality and team performance while driving technical escalations and operational efficiency. Play a pivotal role in implement...
2 days ago
Director, Program Management, CX
$130K - $180K *
Shape the future of program management by leading client accounts, ensuring successful project delivery, and driving business growth. Collaborate closely with sales and R&D to achieve KPIs and maintai...
Yesterday
Customer Growth, Strategic Director
$150K - $170K *
Champion the GMV success for top brand partners by fostering executive relationships, driving commercial strategies, and prioritizing growth opportunities. Engage in high-stakes negotiations and colla...
2 weeks ago
Senior Director, Field Sales - SLED
$130K - $180K *
Lead a high-performing sales team to drive growth in the SLED market, managing the full sales cycle while mentoring future sales leaders. Develop strategies to enhance client engagement and foster a c...
1 week ago
What tasks does a Director, Customer Service handle?
A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.
What is the average salary for a Director, Customer Service?
While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.
How can I advance my career as a Director, Customer Service?
Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.