Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$105K - $168K *

Elevate your career by driving marketing strategies for our IDAST portfolio. Collaborate with cross-functional teams to enhance product adoption and execute impactful campaigns that support growth in...

Sparks Glencoe, MDRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive engineering excellence by leading autonomous teams to deliver high-quality software solutions for U.S. defense operators, integrating AI fluency into development practices while fostering a cult...

Itasca, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

RemoteRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$84K - $135K *

Accelerate your career as you build key relationships and drive sales success in the construction supplies sector, achieving ambitious targets while supporting distributor partners in a dynamic field...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $101K *

Manage supplier relationships and procurement processes to ensure seamless production. Collaborate with cross-functional teams to track costs, monitor delivery performance, and resolve material shorta...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate your engineering career by leading innovative conveyor and sortation projects. Drive technical solutions from concept to execution, collaborating with cross-functional teams to enhance operati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower project success by managing financial coordination, stakeholder relationships, and full-lifecycle oversight. Drive effective communication and risk management while adapting to changing priori...

St. Louis, MORemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the charge in selling innovative surgical ophthalmic products, fostering relationships with clinics, and exceeding revenue targets while driving the adoption of advanced medical technologies in t...

RemoteRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$192K - $303K *

Empower innovation as you lead the strategy and development of core platform primitives, driving the future of agentic systems and ensuring product teams can rapidly create and deploy advanced agents...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in optimizing implementation operations for high-volume customer segments. Drive efficiency, scalability, and quality while managing diverse teams to onboard and implement WFM and payr...

Austin, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$160K - $200K *

Transform the communications landscape by building a dynamic team that drives brand relevance through strategic earned media, influencer relations, and corporate communications, ensuring a consumer-fi...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$78K - $87K *

Engage in strategic leadership as you develop and execute integrated PR programs for B2B tech clients. Shape narratives, mentor teams, and build influential media relationships to elevate brand visibi...

Seattle, WARemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$100K - $113K *

Lead integrated PR strategies for B2B tech clients, driving impactful media relations and mentoring teams. Shape narratives around emerging technologies while fostering client partnerships and enhanci...

Seattle, WARemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$204K - $327K *

Drive innovative legal solutions as a key partner for AI and product teams, providing comprehensive guidance on regulatory challenges and product development. Collaborate cross-functionally to ensure...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$148K - $233K *

Engage with US mortgage lenders to drive adoption of FICO's credit analytics and services. Lead initiatives to maximize revenue opportunities and enhance client experiences while providing strategic i...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Drive growth and strengthen relationships across community clinics and AICs. Develop new business and expand partnerships while collaborating with key decision-makers in a complex healthcare market. T...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Empower success by establishing relationships and driving sales in strategic international markets. Utilize your expertise to develop effective solutions for customers while consistently exceeding sal...

Tampa, FLRemote

Reposted today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$152K - $190K *

Reimagine how mid-sized organizations leverage IoT data to drive efficiency and safety. As an integral sales force, you will engage with key decision-makers to build relationships, manage projects, an...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Unlock operational excellence by leading multi-site Ambulatory Surgery Centers. Drive growth strategies, optimize performance, and foster strong partnerships with physician leaders while managing sign...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $175K *

Drive the growth and operational excellence of a national mobile maintenance business, ensuring high-quality service delivery and effective team management across multiple markets while optimizing fin...

Charlotte, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$180K - $250K *

Lead the charge in our cybersecurity operations, overseeing teams and strategies to enhance effective security monitoring and incident response while ensuring top-notch service delivery across diverse...

Virginia, USRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$105K - $157K *

Drive the vision and strategy for Sales and Service GTM systems, leading cross-functional initiatives and optimizing Salesforce technologies to enhance operational efficiency and modernize legacy syst...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$88K - $99K *

Lead and optimize the Life & Critical Illness Claims and Appeals teams, ensuring fair adjudication and high-quality service delivery. Drive process improvements and foster a culture of continuous deve...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $175K *

Lead the charge in optimizing sales force effectiveness through strategic planning, performance management, and process improvement, ensuring productivity and aligning with organizational goals for su...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in enhancing internal audit practices within financial services, leveraging your expertise in AML, BSA, and OFAC compliance to deliver strategic insights and foster client relationship...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.