Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$162K - $205K *

Champion compliance and operations excellence by leading a high-impact Regulatory Operations team, driving strategic alignment, and navigating complex regulatory landscapes to shape Instacart's future...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Lead day-to-day operations by managing performance, billing, and PNL. Collaborate with team leads and senior management to drive results, promote a positive culture, and ensure KPI achievement while f...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Engage and elevate client relationships to drive success and retention. Oversee complex portfolio management, execute recovery strategies, and coordinate with executive sponsors to tackle performance...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Drive sales growth in Eastern Canada by promoting innovative chemical solutions in the Mining and Terminal Operations sector. Collaborate with clients and distributors while ensuring environmental sus...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$231K - $285K *

Accelerate progress at the forefront of global regulatory affairs by leading strategies for IND/CTA approvals, ensuring product launches, and executing post-marketing initiatives in the oncology secto...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Unlock potential by driving strategic partner relationships and collaborating across teams to enhance solution development, enabling partners to achieve measurable outcomes while promoting business gr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Engage in comprehensive trade operation management, collaborating cross-functionally to streamline logistics, enhance analytics, and drive sales initiatives, ensuring optimal product access and servic...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $170K *

Accelerate progress at a dynamic organization by leading end-to-end go-to-market strategies, driving cross-functional alignment, and enhancing sales enablement to deliver measurable revenue outcomes a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$129K - $164K *

Drive regional growth through strategic broker and customer management, focusing on K-12 foodservice sales. Lead business planning and performance initiatives while fostering cross-functional collabor...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$105K - $150K *

Transform product marketing strategies to drive adoption and revenue growth for commercial technologies. Collaborate with cross-functional teams to enhance product positioning, execute market research...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$98K - $155K *

Optimize customer experiences by managing relationships and lifecycle initiatives. Collaborate cross-functionally to ensure project delivery, drive customer success, and foster long-term partnerships...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $180K *

Engage with us to lead a high-performing sales team, developing strategic account strategies that maximize growth within your region and foster organizational collaboration to achieve substantial reve...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $177K *

Shape strategic operations in a leadership role by guiding regulatory compliance, advocating for alignment across teams, and enhancing operational frameworks to ensure proactive adaptation to legislat...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$113K - $188K *

Lead the charge in delivering performance improvement projects for healthcare systems. Manage and mentor teams, execute client engagements, and build strong relationships while ensuring project profit...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$113K - $188K *

Champion healthcare transformation by leading project teams to enhance performance. Utilize data analysis, client engagement, and deliver impactful solutions to drive client satisfaction and project s...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$199K - $269K *

Join a team that's redefining global supply chain operations through strategic leadership in logistics, transportation, and trade compliance to optimize processes and ensure regulatory adherence while...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$104K - $187K *

Lead the charge in developing and executing strategic recruiting initiatives to attract top financial talent. Utilize innovative sourcing techniques and build relationships to identify high-performing...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$226K - $340K *

Lead the charge in driving new client acquisition and revenue growth in the public sector by executing effective outreach strategies, managing the full sales cycle, and building strong C-level relatio...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$115K - $150K *

Join a team that's driving growth in the lubricant industry by generating new sales and nurturing customer relationships across a dynamic territory. Play a crucial role in supporting strategic account...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $111K *

Innovate supplier diversity and sustainability initiatives, ensuring compliance with federal regulations. Collaborate cross-functionally to enhance procurement strategies, driving positive business im...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$225K - $285K *

Contribute to strategic growth by leading market initiatives across the Rocky Mountain Region. Engage with senior stakeholders, coordinate business development strategies, and foster collaboration to...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$185K - $352K *

Elevate product strategy across global healthcare initiatives by translating clinical goals into effective product roadmaps. Drive cross-functional collaboration, oversee product lifecycle management...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$203K - $345K *

Transform complex sales operations as a leader in the global Deal Desk organization, enhancing quote-to-cash processes and commercial strategies to support scalable growth in a fast-paced, remote envi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$254K - $481K *

Transform customer discovery experiences by leading the strategy for Search and Recommendations Quality. Oversee product organizations and drive improvements in engagement, conversion, and satisfactio...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Lead client relationships and team performance, driving integrated media strategies that meet business objectives while ensuring quality execution and continuous improvement across multiple accounts...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.