Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$170K - $185K *

Champion technical sales execution across diverse domains, driving alignment with growth priorities. Lead a high-performing team, enhance customer outcomes, and provide strategic insights to elevate s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Accelerate progress at our company by driving sales growth, managing client relationships, and collaborating with teams to achieve targets. Leverage your expertise in IT Security/Networking to expand...

Houston, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$135K - $198K *

Unlock strategic growth by cultivating partnerships in the Beverage & Brewing sector. Collaborate with senior stakeholders to enhance customer success through innovative solutions, driving long-term v...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$190K - $280K *

Engage in transformative marketplace initiatives by analyzing performance, identifying opportunities, and leading cross-functional teams to implement measurable improvements that enhance customer and...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$152K - $173K *

Lead the transformation of identity lifecycle management by optimizing IAM processes, ensuring seamless integration with cloud-native solutions, and driving strategic initiatives that enhance security...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $200K *

Optimize strategic capture management efforts to drive growth and enhance win rates. Lead complex proposals, collaborate with teams, and leverage market insights to secure new opportunities and re-com...

Herndon, VARemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Champion growth by leading M&A strategies, evaluating acquisition opportunities, and integrating targets within the industrial distribution sector. Collaborate across functions to drive profitable out...

Houston, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$187K - $234K *

Lead and inspire a team of Enterprise Solution Engineers to drive AI-enabled customer outcomes, collaborating across functions to deliver innovative strategies and solutions while mentoring talent and...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$206K - $257K *

Lead and mentor a dynamic team of Enterprise Solution Engineers, driving AI-enabled strategies and customer success across the US South. Collaborate with cross-functional teams to enhance product valu...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$223K - $358K *

Shape enterprise strategy and strengthen partnerships with GPOs and health systems. Lead complex negotiations, build trusted relationships, and develop a high-performing team to drive sustainable grow...

Franklin Lakes, NJRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$155K - $180K *

Elevate trade compliance by leading strategic initiatives and managing a global program. Drive excellence across business units, ensuring robust compliance and effective controls while collaborating w...

Houston, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$188K - $230K *

Lead product strategy and execution for TPA, PEO, and Carrier partners, driving innovation and operational excellence. Collaborate with cross-functional teams to enhance platform capabilities and deli...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading regional operations across multiple venues, driving revenue growth, talent development, and guest experience. This role demands strategic oversight, accountability, and a c...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$145K - $185K *

Lead the charge in developing integrated commercial strategies for new and transitioning hotels, ensuring optimal market positioning and performance acceleration through collaboration and data-driven...

Chicago, ILRemote

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$160K - $175K *

Transform cybersecurity professional services by leading delivery execution, ensuring quality, and developing talent. Collaborate with cross-functional teams to enhance service capabilities and drive...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Join a dynamic team leading underwriting and product strategy for commercial accounts. Drive profitable growth, enhance client relationships, and innovate processes while managing a high-performing te...

Arizona, USRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $300K *

Drive growth by owning inbound leads from qualification to close, leveraging your technical expertise to convert product-qualified opportunities into successful sales. Join a dynamic team and make a s...

San Francisco, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Champion seamless communication by managing VoIP and telephony systems, ensuring optimal performance and user satisfaction. Collaborate across departments to analyze data, enhance workflows, and uphol...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$91K - $190K *

Drive the charge in advancing Anaplan strategies, leading diverse teams to optimize solutions that align with business objectives. Collaborate with stakeholders to enhance the Anaplan ecosystem and en...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$221K - $387K *

Lead the charge in adapting global AI product strategies to local markets, ensuring commercial success through tailored solutions, effective sales enablement, and customer engagement. Drive innovation...

Santa Clara, CARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$132K - $235K *

Drive impactful product development for an innovative AI platform by collaborating with cross-functional teams, defining scalable capabilities, and ensuring compliance while delivering measurable cust...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate payroll operations by ensuring accurate processing for 10,000+ employees. Leverage technology and collaborate with cross-functional teams to enhance efficiency and deliver exceptional service...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Champion supply chain strategy and execution for clinical operations, ensuring timely, compliant delivery of materials for global oncology trials. Collaborate with cross-functional teams to manage ris...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$133K - $204K *

Join a team that's redefining security operations by leading a dynamic Cyber Defense unit. You'll manage SOC performance, drive AI integration, and ensure effective incident response while mentoring e...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$124K - $207K *

Transform global benefits strategies by leading a dynamic team, ensuring compliance, and enhancing employee wellbeing. Drive innovative solutions while managing vendor relationships and collaborating...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.