Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$170K - $200K *

Transform your career by leading a high-performing sales team focused on innovative retail and commercial solutions. Drive growth through strategic market opportunities and executive relationships in...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $190K *

Join us in shaping the Total Rewards strategy for the Life Sciences Platform. Lead compensation, benefits, and equity programs globally, driving continuous improvement and aligning talent with busines...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $90K *

Transform enterprise account relationships by driving renewals, upsells, and strategic growth initiatives, ensuring long-term success and maximizing revenue through deep client partnerships and innova...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $300K *

Accelerate global excellence in Field Medical by defining standards, driving performance, and advancing scientific exchange capabilities. Collaborate across teams to reshape industry benchmarks and en...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $110K *

Shape the future of transportation operations through data analysis, process innovation, and strategic collaboration to enhance efficiency and service performance in a dynamic environment...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $200K *

Shape the future of tax strategy by leading reporting, compliance, and audits while ensuring seamless collaboration across teams and external partners. Drive operational efficiency and navigate comple...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $200K *

Advance tax strategies by leading comprehensive tax reporting and compliance, ensuring adherence to regulatory standards while managing audits and providing expert guidance across departments. Drive p...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $195K *

Drive growth and revenue as a pivotal leader in the life sciences sector, developing strategies, managing accounts, and building client relationships to expand our eClinical services and achieve ambit...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $140K *

Lead the charge in driving operational strategy and execution for Customer Support, fostering cross-functional collaboration, and enhancing efficiency through innovative tooling and unified processes...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$116K - $174K *

Empower growth by leading strategic sourcing initiatives in software and engineering. Utilize negotiation, analytics, and vendor management to optimize procurement strategies and ensure value across t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $168K *

Join a team that drives strategic pricing initiatives to optimize commercial outcomes for complex deals. Collaborate with cross-functional teams to develop value-based pricing strategies that enhance...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$43K - $129K *

Champion customer connections and drive sales success by acquiring new business accounts. Utilize your skills in solution-based selling to meet quotas and enhance your career in a dynamic, fast-paced...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Champion growth with strategic marketing leadership, driving initiatives that enhance customer engagement, retention, and brand visibility across the full lifecycle. Lead a dynamic team to optimize re...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $120K *

Engage with clients as a thought leader in Managed Services, fostering relationships and delivering strategic solutions for legal firms, while driving growth in a dynamic environment...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Legal & Accounting

$130K - $150K *

Optimize our search capabilities by leading innovative SEM strategies, managing campaigns, and mentoring a talented team. Collaborate across channels to enhance search performance and drive impactful...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Media

$80K - $100K *

Grow your career with a vital role fostering enterprise customer relationships. Collaborate across teams to drive strategic conversations, enhance value, and ensure client success through innovative s...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $150K *

Drive performance improvement in healthcare systems as a Senior Consultant, collaborating with team members to lead data analysis, client engagements, and solution development. Manage workstreams, pre...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$200K - $300K *

Drive client relationships through strategic marketing initiatives, overseeing client advocacy and co-marketing efforts. Lead a small team, enhance brand visibility at industry events, and collaborate...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Join a team that drives revenue recognition and partner economics through automation and accuracy, enhancing workflows in NetSuite while optimizing partner invoicing and collections for sustainable gr...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Drive the evolution of revenue accounting by automating and optimizing processes in a fast-paced, dynamic environment. Collaborate cross-functionally to ensure accuracy and compliance in revenue recog...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Join a dynamic team to manage global cash flow, optimize treasury processes, and mitigate financial risk. Collaborate across departments to support billions in travel transactions in a fast-paced, hig...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$132K - $199K *

Lead the charge in maximizing sales and customer satisfaction by overseeing account management and pricing strategies, while fostering professional development within your team across the healthcare m...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$142K - $227K *

Innovate product strategies and lead cross-functional teams to deliver impactful solutions across multiple business domains. Drive key initiatives from ideation to launch, ensuring alignment with cust...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$142K - $227K *

Transform product strategy by leading cross-functional teams to drive multi-vertical platform initiatives, ensuring alignment with business goals and enhancing customer experiences for impactful and s...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$142K - $227K *

Transform product vision into strategy by leading cross-functional teams, driving platform success across multiple business lines. Influence stakeholders, deliver impactful solutions, and ensure align...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.