Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director, Solutions Engineering
$170K - $185K *
Champion technical sales execution across diverse domains, driving alignment with growth priorities. Lead a high-performing team, enhance customer outcomes, and provide strategic insights to elevate s...
2 weeks ago
Regional Sales Manager South TX
$108K - $130K *
Accelerate progress at our company by driving sales growth, managing client relationships, and collaborating with teams to achieve targets. Leverage your expertise in IT Security/Networking to expand...
3 days ago
Associate Director, Corporate Accounts - Food and Beverage (Beverage and Brewing)
$135K - $198K *
Unlock strategic growth by cultivating partnerships in the Beverage & Brewing sector. Collaborate with senior stakeholders to enhance customer success through innovative solutions, driving long-term v...
1 week ago
Director / Senior Director, Marketplace Strategy & Operations
$190K - $280K *
Engage in transformative marketplace initiatives by analyzing performance, identifying opportunities, and leading cross-functional teams to implement measurable improvements that enhance customer and...
1 week ago
Sr Manager, Identity Operations & Engineering
$152K - $173K *
Lead the transformation of identity lifecycle management by optimizing IAM processes, ensuring seamless integration with cloud-native solutions, and driving strategic initiatives that enhance security...
1 week ago
Director, Capture Management - EMG
$180K - $200K *
Optimize strategic capture management efforts to drive growth and enhance win rates. Lead complex proposals, collaborate with teams, and leverage market insights to secure new opportunities and re-com...
1 week ago
M&A Business Development Market Manager
$110K - $130K *
Champion growth by leading M&A strategies, evaluating acquisition opportunities, and integrating targets within the industrial distribution sector. Collaborate across functions to drive profitable out...
3 weeks ago
$187K - $234K *
Lead and inspire a team of Enterprise Solution Engineers to drive AI-enabled customer outcomes, collaborating across functions to deliver innovative strategies and solutions while mentoring talent and...
3 days ago
$206K - $257K *
Lead and mentor a dynamic team of Enterprise Solution Engineers, driving AI-enabled strategies and customer success across the US South. Collaborate with cross-functional teams to enhance product valu...
3 days ago
Group Vice President - GPO Strategy and Health Systems
$223K - $358K *
Shape enterprise strategy and strengthen partnerships with GPOs and health systems. Lead complex negotiations, build trusted relationships, and develop a high-performing team to drive sustainable grow...
1 week ago
$155K - $180K *
Elevate trade compliance by leading strategic initiatives and managing a global program. Drive excellence across business units, ensuring robust compliance and effective controls while collaborating w...
3 days ago
Product Director, TPA, PEO & Carrier Platforms
$188K - $230K *
Lead product strategy and execution for TPA, PEO, and Carrier partners, driving innovation and operational excellence. Collaborate with cross-functional teams to enhance platform capabilities and deli...
1 week ago
Regional Operations Director, Florida Market
$110K - $130K *
Unlock potential by leading regional operations across multiple venues, driving revenue growth, talent development, and guest experience. This role demands strategic oversight, accountability, and a c...
3 weeks ago
Director, Commercial Strategy & Performance - O&C (Remote)
$145K - $185K *
Lead the charge in developing integrated commercial strategies for new and transitioning hotels, ensuring optimal market positioning and performance acceleration through collaboration and data-driven...
Today
Director, Professional Services - Cybersecurity
$160K - $175K *
Transform cybersecurity professional services by leading delivery execution, ensuring quality, and developing talent. Collaborate with cross-functional teams to enhance service capabilities and drive...
2 weeks ago
Director, Commercial Portfolio Accounts - Product and Underwriting - Remote
$135K - $160K *
Join a dynamic team leading underwriting and product strategy for commercial accounts. Drive profitable growth, enhance client relationships, and innovate processes while managing a high-performing te...
1 week ago
Senior Technical Account Executive, Mid-market
$125K - $300K *
Drive growth by owning inbound leads from qualification to close, leveraging your technical expertise to convert product-qualified opportunities into successful sales. Join a dynamic team and make a s...
3 weeks ago
Unified Communications Analyst
$80K - $95K *
Champion seamless communication by managing VoIP and telephony systems, ensuring optimal performance and user satisfaction. Collaborate across departments to analyze data, enhance workflows, and uphol...
3 weeks ago
Anaplan Product Owner, Manager
$91K - $190K *
Drive the charge in advancing Anaplan strategies, leading diverse teams to optimize solutions that align with business objectives. Collaborate with stakeholders to enhance the Anaplan ecosystem and en...
2 days ago
Director, Regional Product Management
$221K - $387K *
Lead the charge in adapting global AI product strategies to local markets, ensuring commercial success through tailored solutions, effective sales enablement, and customer engagement. Drive innovation...
1 week ago
Senior Product Manager - Agentic AI Platform
$132K - $235K *
Drive impactful product development for an innovative AI platform by collaborating with cross-functional teams, defining scalable capabilities, and ensuring compliance while delivering measurable cust...
Reposted 2 days ago
$80K - $95K *
Elevate payroll operations by ensuring accurate processing for 10,000+ employees. Leverage technology and collaborate with cross-functional teams to enhance efficiency and deliver exceptional service...
3 weeks ago
Director, Clinical Supply Chain
$200K - $250K *
Champion supply chain strategy and execution for clinical operations, ensuring timely, compliant delivery of materials for global oncology trials. Collaborate with cross-functional teams to manage ris...
Reposted yesterday
Manager II, Security Operations
$133K - $204K *
Join a team that's redefining security operations by leading a dynamic Cyber Defense unit. You'll manage SOC performance, drive AI integration, and ensure effective incident response while mentoring e...
3 weeks ago
$124K - $207K *
Transform global benefits strategies by leading a dynamic team, ensuring compliance, and enhancing employee wellbeing. Drive innovative solutions while managing vendor relationships and collaborating...
3 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.